My husband and I took a 25th Anniversary road trip for a week, we traveled all over the south and stayed in 5 different hotels. I booked my stay at this hotel through Hotels.com and accidentally booked the wrong weekend. When I arrived at the hotel the desk clerk made me aware the I was booked for the following weekend. When I called Hotels.com I was told that due to Super 8 policies my only option was to book another reservation for my stay for the weekend, but would have to charge me for the mistake. I then told the clerk and she told me mistakes happen and to call them again and talk to a supervisor and ask for a credit for the mistakenly booked weekend. I then called Hotels.com back on speaker phone and was told there were no supervisors available and even if there was a supervisor available, they would not be able to credit me for my mistakes not because of their policies but because of SUPER 8's policies, the clerk heard that lie, asked for my phone, introduced herself and asked for a refund for me the customer. Guess what? The clerk only asked 3-4 times to speak to a supervisor and was connected with a supervisor that after hearing the clerks view on the events refunded my mistake!!!! ALSO Hotels.com price was the same as what the Hotel itself offers to stay. From now on I will always first take the time to call the hotel instead of booking through any online site and will never use shady Hotels.com again!!!
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- Also Known As:
- Super 8 d`Iberville/Biloxi Area Hotel Biloxi