We stayed here on business and arrived late in the evening. Upon check-in, there was no one at the counter & the lady said "Oh, I'm sorry! I was back there playing a game & didn't hear anyone come in." She acted like we had bothered her & she really didn't seem to care. Once we got into the room, it was super nice! We had our own kitchen with full size fridge. All modern appliances, fixtures, decor, ect. However, the room did smell a bit musty and noticed someone's lipstick print on the curtains. The coffee
tables we're badly scuffed. Also, there was a lot of construction going on in the neighboring parking lot.
Now, what really aggravated me was my husband had asked for a late checkout to the lady at the desk when we checked in. She said she didn't know we'd have to call down in the morning. So my husband did since I would have to stay at the hotel while he went to a meeting. The desk said we could check out at 1. So at 12:00 the housekeeper came knocking at the door and I told her we asked for a later checkout. She was extremely rude! She rolled her eyes & said they didn't tell me that. Very rude. So when we were checking out at 1 the front desk charged my husband for half a day.. $60 more even though he notified them. They ended up crediting his card back for the half day but we were overall disappointed in the lack of customer service. Next time we visit Biloxi, we will find a new place to stay even though the rooms were nice.
- Official Description (provided by the hotel):
- Welcome to Biloxi, Mississippi's only beachfront hotel located directly on the sandy shores of the Gulf Coast. Close to Casino Row and popular Biloxi attractions, South Beach Biloxi Hotel & Suites is a one of a kind ultra luxury all-suite hotel. Expect the best in guest suite amenities, the best in scenic views, and personalized service beyond your imagination. ... more less
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- Also Known As:
- South Beach Biloxi Hotel Biloxi
- South Beach Biloxi Hotel And Suites