- nice room
- room was clean
- staff apart from the front desk was very friendly
- good location
- no guarantee you’ll receive the room you booked and no reduction in price if you don’t
- bad customer service – both at front desk and after the stay
We’ve passed this hotel a few times before but this was our first time staying here. I booked it a couple of weeks before our stay as a Mother’s Day present for my mom. I called the hotel and requested a 2 bedroom with the wrap around balcony facing the water. I confirmed one more time before hanging up that it was indeed a wrap around balcony facing the water. When we checked in and went up to the room it had a regular balcony facing a souvenir store and just a partial view of the water. I went back down to the front desk and she told me I could have the room I wanted but it would cost another $80/night on top of the $250/night I was already paying. No explanation, no concern. Basically just take it or leave it. I would have left at this point if it wasn’t for my mom. It was a Sunday night so there were plenty of vacancies at other hotels.
Once I returned home I sent an email to the hotel and a follow up to General Manager and told them about our stay, the good and the bad. I asked them if I did stay here again how could I be guaranteed the room I booked. No reply after 2 weeks. I was considering booking another room here, but at this point I would not stay here again.
- Official Description (provided by the hotel):
- Welcome to Biloxi, Mississippi's only beachfront hotel located directly on the sandy shores of the Gulf Coast. Close to Casino Row and popular Biloxi attractions, South Beach Biloxi Hotel & Suites is a one of a kind ultra luxury all-suite hotel. Expect the best in guest suite amenities, the best in scenic views, and personalized service beyond your imagination. ... more less
- Reservation Options:
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- Also Known As:
- South Beach Biloxi Hotel And Suites
- South Beach Biloxi Hotel Biloxi