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“Nice hotel, good value.”

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Country Inn & Suites By Carlson, St. Paul East
Ranked #3 of 8 Hotels in Woodbury
Virginia, MN
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Nice hotel, good value.”
Reviewed August 4, 2014 via mobile

My husband and I stayed here for our anniversary weekend. We were wanting to stay near stillwater but everywhere in stillwater was booked so we decided on woodbury. I am so glad we did. It was super easy to get to stillwater the day we went there and we spent one day just shopping right in woodbury. With our hotel package we got a $25 gift card to the new cabelas and a free large pizza and wings from the attached green mill. I was kind of skeptical signing up for a package cause in the past places don't have their stuff together so I assumed it would be the same here, but to my surprise, check in was a breeze and they had our certificates all set up in an envelope with our names on it. I was very impressed with the organization. The hotel is definetely dated but kept very clean. Spacious rooms too. Check out process was just as easy. Every time you saw a member of the staff they acknowledged you and asked how your stay was. Couldn't ask for a better experience. It was a breath of fresh air. Keep up the good work country inn! We will recommend you and definetely be back if we are ever in the area!!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bjhappyhoneymooners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWoodbury, Guest Relations Manager at Country Inn & Suites By Carlson, St. Paul East, responded to this review, September 5, 2014
Thank you for your feedback and for taking the time to write about your stay with us. We are happy to hear that you found us just west of Stillwater and were able to take advantage of our Cabela's Eat and Shop Package. Our staff had a lot of fun with that one and our guests seemed to really enjoy it. We continue to offer different packages throughout the year and would love to see you stay with us again!
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370 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Huntsville, Alabama
Level 4 Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 1, 2014

We stayed at this location this same time last year. That's why we opted to return, but our experience this time was very different. First of all, they refused to honor our military service by refusing to give us their military discount. According to desk staff they were too crowded this year to authorize the discount. Our stay lasted 6 nights. Next, they failed to honor our room request even though it turned out they had rooms which would have. The guests they accepted this year were loud, inconsiderate, and reckless in their behavior in pool and breakfast areas and around the property. Our rest was affected at least two of the evenings by boisterous activity in adjacent rooms. Very comfortable bed and outstanding breakfasts each morning. Immediately adjacent to I 94.

Room Tip: Select another hotel!
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  • Stayed July 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Paul3018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWoodbury, Guest Relations Manager at Country Inn & Suites By Carlson, St. Paul East, responded to this review, August 4, 2014
Thank you for taking the time to reach out and inform us about your disappointing stay. We had recently made an adjustment to separate the "government business travel rate" from our "military rate" and it is apparent that our newer desk staff was confused on the matter. The issue was brought to my attention during your stay and the billing was corrected to the military rate prior to your departure. Please note the rate change on your account and contact the hotel directly if the change is not apparent. We do honor our military personnel each and every time they stay and will continue to do so. Thank you again for your review and we look forward to the opportunity to improve upon our service in the future.
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Fargo, United States
1 review
Reviewed July 30, 2014

The hotel was clean, although a little dated in places. The staff were all VERY helpful and friendly. Our first night there they were completely booked and very busy, but the girl at the front desk was still extremely polite and helpful to everyone. We had a plumbing problem the first night and they were awesome helping us get it taken care of. Beds were comfortable, rooms had space. Our carpet was stained, but the room was clean. We loved that our room had a patio that opened to a nice green space. The attached Green Mill and free breakfast in the hotel were awesome. Honestly, aside from the slight age of the building, this is one of the nicer hotels I have stayed at, especially at this price point. We were there for a visit to Gillette Children's and the ease of access couldn't be beat. Close enough for an easy drive, but much cheaper than the closer hotels.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Leah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed July 29, 2014

The room smelled terribly old and musky. The room was also very tiny compared to the advertised size. Also, I don't know if it is a new standard, but letting us know that the room temperature controls were now on the wall thermostat instead of on the air conditioner itself would have saved us a lot of time and embarrassment. The bed was very uncomfortable. For being an indoor pool, the water was frigid. The pool area and size were good. The fitness center was small, but had adequate equipment. The breakfast was fantastic though!

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank N9368YHjohnk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWoodbury, Guest Relations Manager at Country Inn & Suites By Carlson, St. Paul East, responded to this review, July 30, 2014
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards.
We did recently switch our temperature control to wall thermostats within our guest rooms. There is a sign on the unit itself describing the use of this feature, but for whatever reason yours had been peeled away. We have made that immediate correction. In regards to your concerns about the pool, we do maintain a water temperature of 85 degrees Fahrenheit.
We again, would like to apologize for the concerns that you have expressed and will strive to improve upon them for future stays.
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Mankato, United States
1 review
Reviewed July 28, 2014

The room was very clean and comfortable! Hotel staff were very professional and made the entire check-in/out process quick and easy. I would recommend this hotel to others that are traveling to this area.

  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Samuel Wayne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWoodbury, Guest Relations Manager at Country Inn & Suites By Carlson, St. Paul East, responded to this review, July 30, 2014
Thank you for your feedback and for taking the time to write about your experience at our hotel. We truly appreciate your recommendation of our property to fellow travelers. It is among the highest compliments that we can receive!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
minnesota
Level 6 Contributor
84 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 25, 2014

We stayed 14 nights at this hotel while my daughter was at Gillette Childrens hospital. This hotel is very nice cuz its in close proximity to downtown St Paul but far enough away to be a bit more quiet and relaxing. Had some trees around it and we had a room with an outdoor balcony and we really appreciated that is a nice place to get some fresh air and relax. The rooms are very nicely decorated and we were impressed by how immaculately clean they were and they are nicely decorated. The pool was nice although can be somewhat busy. They had one of the better breakfasts we had seen at some of the hotels we have stayed at. Staff was friendly and so was housekeeping staff. We had some confusion with billing cuz when booking we had been quoted one price with a hospital discount for staying so many days and then the next person we talked to when we got there said they didn't know if they still offered that or not and to come bk and talk to a manager.My husband came back later and did then and eventually that was sorted out. They just needed more clear communication amongst their customer service staff. Other than that was a great stay and would come bk again and recommend them to others.

Room Tip: Ask for a room with a balcony they were really nice
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  • Stayed July 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank jeff n sally c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWoodbury, Guest Relations Manager at Country Inn & Suites By Carlson, St. Paul East, responded to this review, July 30, 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed all 14 days of your stay with us. We are happy to hear that your service experience was great and that the billing concern you expressed was worked out prior to your departure, as to avoid any further complications. Thank you again for the great review. We will be more than happy to host you again if your travels bring you back to the St. Paul area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
rochester, mn
Level 4 Contributor
29 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed May 31, 2014 via mobile

Stayed at this hotel on a weekend getaway with my husband. You can tell this hotel has undergone renovations recently--it's spotless, and everything is in great shape. We didn't use the pool, but the pool area looked so inviting! Loved the unique shape of the pool with 2 shallow ends! We stay at Country Inn & Suites often, and this was one of our favorites. We plan on returning with the kids, and taking advantage of the pool!
We were on the front side of the hotel, and next time plan to ask for a room on the courtyard side--it's a nice green space, and all rooms facing it have a patio or balcony.

Stayed May 2014, traveled as a couple
Helpful?
Thank mbkgnat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMWoodbury, Guest Relations Manager at Country Inn & Suites By Carlson, St. Paul East, responded to this review, June 3, 2014
Thank you for your feedback and for taking the time to write about your experience. We are happy to read that you enjoyed your time with us. It is true that our pool is what keeps a lot of our guests coming back. Our staff enjoys having such a wonderful amenity to offer exclusively to our guests. We look forward to having you stay with us again in the future and would be more than happy to offer you one of our wonderful courtyard rooms.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, St. Paul East

Property: Country Inn & Suites By Carlson, St. Paul East
Address: 6003 Hudson Rd, Woodbury, MN 55125-1005
Phone Number:
Location: United States > Minnesota > Woodbury
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Woodbury
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson, St. Paul East 3*
Number of rooms: 99
Reservation Options:
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Also Known As:
Country Inn Woodbury Hotel Woodbury
Country Hotel Woodbury
Country Inns And Suites Woodbury
Woodbury Country Inn

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