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“This hotel is not good for groups”

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Express Suites Riverport Conference and Event Center
Ranked #4 of 7 Hotels in Winona
Reviewed January 29, 2013

If you are looking for a hotel for a group of people do not stay at Riverport. Our hockey team had a tournament in Winona and the whole team booked rooms at this hotel. When we arrived we were required to read through a whole page of waivers (they called it a contract), initial and sign before we could book a room. That seemed a bit strange.
A couple times throughout our 3 day/2 night stay we were approached quite rudely by hotel staff accusing us of infractions. We were always reminded of the "contract" we signed. One staff member told us that "we are not here to be babysitters." One of the other staff that talked to us in a rude way said she was the manager! All the staff had to do was approach us in a professional and pleasant manner about any infractions and all would have been fine.
Unbelievable, we felt like we were kids being scolded and belittled by the staff. We have been booking hotel rooms for years for our kids' tournaments and never have we experienced anything like this. We definitely won't be coming back to this hotel!

  • Stayed: January 2013, traveled with friends
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2  Thank StingRayAl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (121)
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92 - 98 of 121 reviews

Reviewed October 6, 2012

Very average hotel but at a very good price. Pool, lobby, and beds are in good condition; but everything else needs serious updating. The staff were friendly and pleasant, and there were no disturbances during the night. This is the first time we were staying overnight in Winona and it depends on the availability of other hotels on whether or not we would stay again. Overall, good hotel for staying a night or two to see a football game, very well priced.

Stayed: October 2012, traveled with family
Thank portlandiajones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2012

I stayed here for business, and the place has everything I could have asked for: Clean, comfortable rooms, a large pool and hot tub, a bar with cheap drinks and excellent food, good location and good conference facilities. A good free breakfast, including pancakes, waffles and french toast. There is a fridge and microwave in every room. It has several prominent businesses adjacent as well for any shopping you may need to do during your stay including Target, Mills Fleet Farm and MGM Liquor. My only complaint, and it's a minor, one was with the french dip and philly sandwiches in the restaurant. All of the other food I saw seemed to have generous portions. The big club was huge and tasty. They also have a huge bacon cheeseburger that was amazing. But for some reason, the french dip and its cousin the philly were tiny. I could have easily eaten two. They were awesome taste-wise, just too small.

  • Stayed: October 2012, traveled on business
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2  Thank Morgman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 16, 2012 via mobile

It is very clean and easonably priced. Lots of family oriented pool activity Located next to shopping. Target is right next door. There is a Walmart just a short walk away.

Breakfast is typical continental fare for a hotel. Funny little pancake maker that shoots out pancakes about the size of a quarter.

Handy place to stay if you have a student at Winona State.

Nice little pub called Brewskis right in the hotel.

Staff is very friendly and helpful

  • Stayed: September 2012
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Thank Cheeser0251
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2012

I can't believe this property is rated is high as it is on Trip Advisor. We stayed there on a Saturday night and the room stunk. Dirty and worn out, it desperately needs to be remodeled. It's possible it was just the one room but I doubt it. Staff was friendly and when we complained they offered our money back so we could move to another hotel. That's what we did.

Room Tip: Avoid this one - the Holiday Inn Express is owned by the same group according to the desk person at...
  • Stayed: August 2012, traveled as a couple
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1  Thank kevinm397
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2012

We stayed here as we attended a wedding reception that was held here. The night after we left the hotel, my body started to burn & itch very bad & then all the welts started....I am horrified as I have never had contact with bed bugs before. We stayed in room 111 which is poolside. Also when using the sink....the water & drain would smell very strong of sewer smell, Was almost impossible to brush my teeth with. I contacted the manager today to inform them & she did not seem concerned (& I do not think she believed me). No apology at all from her. The rooms look ok but BEWARE!! I have spent my entire day today washing everything that we had at the hotel in hot water....hope it's good enough & that none came home with us!!

  • Stayed: July 2012, traveled with friends
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2  Thank lovegoodfood899
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
riverportinn, General Manager at Express Suites Riverport Conference and Event Center, responded to this reviewResponded July 26, 2012

I would like to take this opportunity to apologize for the problems you experienced during your recent stay with us.
The Riverport does not have BED BUGS! We are aware of the risks to our hotel with guests staying with us from around the world.
*The Riverport received a 100% on our Winona County Lodging Inspection.
*We are contracted with Wil Kil and inspected every 3 weeks.
*We treat our beds every 2 weeks as preventative maintenance.
*We recently purchased all new beds for every room.
*We have a new bedding package that includes triple sheeting and down comforters.
*The room you stayed in has had 27 different guests stay before you and 7 guests since your stay last weekend and we have had no complaints.
Please feel free to call me personally to discuss any of your concerns. A copy of our Winona County Lodging report as well as Wil Kil reports are available to anyone that would like to see them.

We need guest feedback to help us maintain the high standards that our guests expect and we welcome any comments you wish to share with us.
Again please accept my sincere apology and hopefully you will give us another chance to meet your hotel expectations.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2012

We stayed just one night as we were in town for a music festival after a multiple day bicycle ride in this beautiful region. We had 2 beds and a really comfy recliner in the room along with a flat screen and the basic necessities. Check in / out were fine and the free continental breakfast was also standard - it was a busy weekend with multiple events and groups staying, but things seemed under control and decent. This is an older property with some upgrades here and there, and certainly passable for a nights stay - also certainly not the nicest place we've ever stayed, but it worked fine! Pool room is big and fun for families, and the bar / pizza joint attached were packed the evening we were there. Over all, this isn't a hotel that is going to amaze you, but it suits its purpose just fine.

Room Tip: Outside facing rooms do have a sliding door that allows fresh air into the room if it is a nice time...
  • Stayed: April 2012, traveled with friends
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1  Thank IowaGuy315
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Express Suites Riverport Conference and Event Center

Address: 900 Bruski Dr, Winona, MN 55987-6206 (Formerly Riverport Inn Express Suites)
Phone Number:
Location: United States > Minnesota > Winona
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Winona
Price Range: $127 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Express Suites Riverport Conference and Event Center 3*
Number of rooms: 106
Official Description (provided by the hotel):
106 Beautiful Rooms, Suites, Jacuzzi and Theme Suites, Free Deluxe Hot Breakfast, Fridge and Microwaves in every room, Indoor Pool and Whirlpool, 24 hour Fitness Center, 5,000 sq ft of fine quality banquet facilities, 3 diamond AAA rated, Free wireless internet, Guest Business Center, Brewski's Pub and Grill with Room Service. ... more   less 
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Also Known As:
Riverport Inn Express Hotel Winona

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