We visited this hotel with our children. We were very excited that we were allowed to check in early and the staff when we first checked in were amazing. However, that quickly changed. I believe that all rooms in this hotel have a balcony or patio. We stayed in a pool side room. A table and 4 chairs were directly outside outside our patio door going to the pool--to our assumption, on our patio--. We went to open up the the curtains on the patio door bacause we had heard something hit it (turns out to have been a chair). We had a large group having there supper on what we believed was our patio. That was rude enough, however when we opened the door to go out to the pool--hence the reason we got a poolside room--they would not move. We wound up walking through the hotel to use the main door to the pool area!
We called the office to ask questions--was it our patio? Was it okay to eat by the pool? We were NONE too impressed with the answers we received. The clerk told us that tables were first come first serve (so that means balconies must be as well?) and that food was not allowed. When we asked why they were allowed to eat by the pool, the clerk said they would take care of it. But then informed us that if a mess was made, we may be held responsible...ok, so its not our table, not our patio and they are people we do not know who are blocking the door to our room...but if they make a mess, WE are responsible??? And I should add that it took about 5 calls to even reach anyone at the desk.
We have stayed here several times, but do not think we will be returning anytime soon. My husband and myself have both tried to reach the manager, but as apparently is the norm, no one aswers!
What started out to be a great check in, went downhill very quick!
- Official Description (provided by the hotel):
- 106 Beautiful Rooms, Suites, Jacuzzi and Theme Suites, Free Deluxe Hot Breakfast, Fridge and Microwaves in every room, Indoor Pool and Whirlpool, 24 hour Fitness Center, 5,000 sq ft of fine quality banquet facilities, 3 diamond AAA rated, Free wireless internet, Guest Business Center, Brewski's Pub and Grill with Room Service. ... more less
- Reservation Options:
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- Also Known As:
- Riverport Inn Express Hotel Winona