I read a lot of reviews about this place before going, the majority of them were negative, and wish I would have paid attention.
Yes the hotel stinks, literally. There was a constant smell of cigarette smoke and b.o. in our room. The carpet was so dirty it turned the bottoms of our bare feet black, we wrote our names in the dust on the fireplace door, the table and coffee table were never wiped off during our 3 night stay, and upon arrival our ground level patio door was unlocked. The lights flickered and the fire place turned on by itself.
Service? The staff are not overly enthusiastic about customer service. My parents lock on their guest room broke, so instead of putting them in another room right away, they had to wait (in the hall) for maintenance to install another lock set on the door, which after an hour of drilling and hammering did not solve the issue. Staff asked them to move themselves to another room, refusing to help them with the move; this being at 1030pm.
Waterpark? It was fun, lots to do but equally as dirty. People had etched their names etc into the scum that lined the tiles of the pool. There was used first aid tape on the edge of the hot tub - and it stayed there all weekend. The sauna was not fuctioning, and the snack bar was closed because they did not have enough staff. The life guards were fine during the day, however at night the younger ones come in and yes they seem more interested in socializing then working.
Pros? Comfortable beds, Lazy river and waterslides, quick check in and check out.
I guess you get what you pay for.
- Official Description (provided by the hotel):
- Seven Clans Casino in Warroad is the newest facility of its kind in Minnesota. 600 slot machines, 4 blackjack tables, 2 poker tables, as well as The Willows Restaurant, The Cattail Cafe and The Cove Gift Shop, we have what you need. Added in 2015, Outfitters will be able to help you plan your next fishing trip, either on the water or on the ice! ... more less
- Also Known As:
- 7 Clans Casino, Hotel And Indoor Water Park
- Seven Clans Casino
- Seven Clans Hotel