My daughter and son-in-law were going for a weekend stay at Trappers Landing. We wanted to join them and checked the website for pricing. Range printed $185-$290. Instructions say call for accurate pricing (a ploy to verbally quote lower and charge significantly higher). I spoke with general manager Shelly Jones. She said spring rate (before Memorial Day) is $185 night for 1 bedroom townhome.
Upon returning home, the charge was over $600. I contacted Shelly. Her reply, $185 is weekday rates and we charged you weekend rates. I booked directly with Shelly; she knew the stay was Friday-Sunday. The spring rate she told me was $185, pre-memorial day rate due to amenities not available. The restaurant and pool closed.
There is an 8% service fee in addition to room rate for firewood, free smores, sauna, movies, bikes, lawn games, canoes, kayaks, paddle boat, kids camp, pool, waterskiing and tubing, volleyball court, playground, horseshoes) NONE available.
The office closed between 3 and 4 in the afternoon. Guest unable to check out dvds, games, sauna key, store located inside. No employees around to give information on area parks, restaurant, stores. When asking at check-in, clueless. No maps provided. Their response was you can check in Walker 12 miles away.
During our stay other guests provided more information than employees. There is a neighbor resort restaurant, Huddles Resort, open to the public, a 2 minute walk. Store is 15 minutes away in the town of Hackensack. Look for Mike's Meat Market, carries groceries too.
Our advice, get the price in writing, print and present upon check-in. The verbal rate provided by Shelly Long will not be honored and you will be charged a significantly higher rate. $185 promised, $255 charged.
Note the additional fees total 17.875%. 8% service fee, 3% local tax, 6.875% MN tax.
The unit itself was clean, grounds were not well-groomed (grass not cut), and absolutely no service. One employee renting boats early in the day and that was it. Be aware of small pillars in the boat landing parking lot. They have been cut down, but not removed and are not real visible but can damage a tire or car.
Shelly Long offered a $25 certificate to use in their restaurant. No apology and no credit back honoring her price of $185. Horrible customer service, lied to and no attempt to fairly correct.
I did read other reviews and agree if you are only looking for a clean unit to hibernate with no services, this may be the place for you. The units are equipped for self-service. Just be sure you get the price in writing before you book or you will endure the burden.
I now must complete a dispute form and submit to my credit card company, and further submit a report to the BBB. Writing this lengthy review is to alert others interested in this resort. What to expect in regard to charges, lack of customer service, amenities and service fees charged.
- Reservation Options:
- TripAdvisor is proud to partner with Hotwire so you can book your Trappers Landing Lodge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Trappers Landing Hotel Walker