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Country Inn & Suites By Carlson, St. Paul Northeast
Ranked #1 of 3 Hotels in Vadnais Heights
Certificate of Excellence
Reviewed October 17, 2012

I stay at country inns 15 to 20 nights a year so this review is more or less compared to the many other country inns I have stayed at.

The location is great, just off interstate 35E and tons of places to eat around it. The staff here was excellent! Very courteous and professional from start to finish. The hotel is clean and in very good condition. It is smoke free and there is no evidence that it ever was not, which is quite unusual. What was even more unusual is there were no smokers on the patio to gross us out on the way in. That was wonderful!

The room was large and very comfortable. It had a nice bed, flat screen tv, Microwave and a fridge. Very limited cable TV with no food channel or HGTV which was a bit of a bummer but we were not in the room at all anyway. The bath room was in good condition and clean.

The breakfast area was a bit on the small side for this size hotel but not a disaster. The food was fine and it was clean but very unusual to not have biscuits and gravy at a country inn. Not a big deal but you kind of get used to it. I really like the inns that use real dishes and this one does. There was a wonderful staff mom that took great care of us.

Over all this is an excellent country inn and I would stay here again for sure.

  • Stayed: October 2012, traveled as a couple
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1  Thank Jim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnStPaulNE, General Manager at Country Inn & Suites By Carlson, St. Paul Northeast, responded to this reviewResponded October 24, 2012

Thank you for choosing the Country Inn & Suites of Vadnais Heights. It was our pleasure to have you stay with us during your time in the area. In any business there is always room for improvement and things that can be changed. We will take the feedback you provided to us and see if we can't bring some improvments and updates to the hotel in the areas you spoke about. If you would like to discuss your experience in greater detail please feel free to contact me directly. (651)483-1625

Thanks
Tyler Knutson
General Manager

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202 - 208 of 253 reviews

Reviewed September 23, 2012

Great location, when you arrive by car. Comfortable rooms / beds and friendly and helpful service. Only question: Everybody goes "green" and here breakfast is served on paper plates and plastic fork and knife? Not sure if that is the right direction. We decided to go to Perkins from day two which was much better. Otherwise our stay was without any problems. We would come back for the location and the rooms. Value for money was good, we would rate it as rather good than very good.

Room Tip: So far only one room which was to the back. No noise, great beds and clean
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  • Stayed: September 2012, traveled with family
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Thank MAJonTour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnStPaulNE, General Manager at Country Inn & Suites By Carlson, St. Paul Northeast, responded to this reviewResponded September 27, 2012

Thank you for sharing your experience at our hotel. We are glad you had a positive experience with us. I would also like to mention that we are working hard to become "green" within our breakfast area.

On behalf of The Country Inns & Suites Vadnais Heights, thank you for your business and hope to see you again in the future.

Please feel free to contact me directly should you wish to discuss your stay further or would like more information on our improving breakfast area.

Tyler Knutson
651-483-1625

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Reviewed August 17, 2012

I wish I could rate this at 3 1/2 instead of just 3, as it was slightly above average, but I wouldn't classify it rate it as very good. Our room was clean and tidy, and the bathroom seemed larger than usual. However, the towels in the room were quite scratchy and small. The air conditioner was a nuisance though and it took my husband several attempts to get the room to start to cool down, and once the AC kicked on, it flipped on and off every 5 minutes or so during our entire stay. The pool area was large, but the water was cold. We didn't stay at a time when the water slide was open, so we were the only ones utlizing the pool. The pool towels were tiny and barely covered our 2 1/2 year old son, let alone 6 foot tall husband. Breakfast was good - a wide selection of items to choose from. The breakfast area was big and accomodating, and the coffee was actually quite decent. Plenty of parking and some restaurants/shopping in the area as well, and it's directly off of I-35. Over all, it was a good stay for us as we basically just spent the night there passing through the Twin Cities, but I wouldn't have wanted to spend more than one night there.

  • Stayed: July 2012, traveled with family
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Thank TheHaases
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnStPaulNE, General Manager at Country Inn & Suites By Carlson, St. Paul Northeast, responded to this reviewResponded September 27, 2012

Thank you for taking the time to complete a review of our hotel on Tripadvisor. We are happy to see that overall you enjoyed your experience with us. We will use your comments to fine tune our hotel for the future.

On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area! Feel free to contact me directly should you want to share any other comments or concerns.

Thank You
Tyler Knutson

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Reviewed July 18, 2012

After admitting to an accident in our room by another child on our team, we have tried working fairly with the owner on recompense. Since the owner has abused the situation, and request we pay almost double what the television cost originally, without providing proof of that cost (and it is 2+years old), we will NEVER stay in any Carlson owned hotel EVER AGAIN.
I spoke with someone from Carlson corporate that I know personally. When I told them of the situation, they explained that they do buy the amenties and furnishings in bulk, at great discount, and they are insured for accidents of this nature, and that we are being fleeced. She explained the cost to be around $400 total, and we are arguing $640+tax and shipping. Country Inn & Suites actually charged my credit card TWICE for the tv before they even called me back to discuss options.
The other wonderful notes we made from the weekend is that the woman who polices the pool should work on her customer service skills as she is scathingly rude to customers.
A full soda cup was left by the elevator on the first floor for two days before someone picked it up. I am failry certain at least one employee used the elevator in the two day period and should/could have thrown it away.
Fire alarm was tripped. Manager went running through the lobby screetching about how this was the second time it happened (so you think he would be a bit calmer). Employees did not alert guests, and actually the pool attendant made the people not use the emergency exit near the pool, but go all the way down the hallway and exit the middle of the hotel (had it been a real emergency this could have been a fatal mistake according to the fire chief we were staying at the hotel with during the weekend).
Love the fact that the weekend we originallly were going to come back for...our room went from $89 to $166/$189 per night (nice).

Room Tip: Stay elsewhere.
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  • Stayed: July 2012, traveled with friends
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3  Thank Jo J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnStPaulNE, General Manager at Country Inn & Suites By Carlson, St. Paul Northeast, responded to this reviewResponded July 23, 2012

Thank you for taking the time and providing feedback regarding your recent stay at the Country Inn & Suites, St. Paul Northeast. We are sorry that there was an incident that caused a television in the guest room to be irreparably damaged and need to be replaced. It is hotel policy at our establishment and an industry standard that damages to a guest room be charged to the guest and this is something agreed to upon check-in when signing the registration card. If you would like to further discuss this matter, please contact me at (651) 483-1625.

Tyler Knutson
General Manager
Country Inn & Suites Vadnais Heights
cx_vhmn@countryinns.com

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Reviewed July 16, 2012

I stay here every 3 months when I travel to N St Paul for business. Rooms are clean, breakfast is good and front desk staff have always been helpful.

Room Tip: I have stayed in lutiple rooms and all have been good.
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  • Stayed: July 2012, traveled on business
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1  Thank TammyRae15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnStPaulNE, General Manager at Country Inn & Suites By Carlson, St. Paul Northeast, responded to this reviewResponded July 18, 2012

I would like to thank you for taking the time to share your great experience over the years that you have had with our hotel. We really appreciate it. We hope to see you again in the future so we may continue to provide the guest service you have come to know and enjoy. If there is anything we can ever do to improve your stay with us please let us know.

Thank You
Tyler Knutson
General Manager

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Reviewed July 12, 2012

When I come to the Twin Cities to visit my parents, we repeatedly stay at the Country Inn and Suites in St. Paul. And even after repeated visits, it continues to be the perfect place to stay in the St. Paul suburbs. If you are looking for lodging in the middle of it all, or a fancy boutique hotel, this is not it. BUT...if you are looking for fabulous and friendly staff, great basic breakfasts, spotless rooms with comfy beds, and room for kids, then this is the place you want.

First, the staff. No matter who was at the desk or helping out in the breakfast room in the mornings, everyone was helpful, friendly, and accommodating. One evening when my dad's blood sugar (he's a diabetic) was very low, Brittany at the front desk was able to get him a a bit of food graciously and without any difficulty. Kassie, who worked the breakfast room in the mornings was so perky and friendly and clearly liked her job. Even the cleaning staff were friendly and efficient.

Breakfast was served daily from about 6a-10am and was very plentiful. Food usually consisted of oatmeal, yogurt, granola, kid's cereals, eggs of some sort, bacon/sausage muffins, bagels/cream cheese, and waffle mix to make your own waffles. There are healthy choices there if that is desired. Food was the correct temperature, and always being replenished. The breakfast room was always clean and welcoming.

Rooms are spotlessly clean. No strange odors, although after my room was cleaned, there was a stronger odor of cleaning solution that lingered for a few hours. Each room has air conditioning, which was great on those 90+ degree days. There is also a newly-updated exercise room that had a treadmill, 2 elyptical machines and a stationary bicycle, as well as a bench for weights and weights. Great for a good basic workout.

There is a pool and water slide, but I did not use it during this visit. There is also a spa/jacuzzi as well. The hotel has an agreement with the Gold's Gym less than a mile away: just bring your driver's license and room key, and you can work out there anytime during your stay for free! Excellent!

In terms of noise, rooms are quiet and outside noise is blocked well. There can be noise from the hallways, and the doors are quite loud when they shut. My room this time was right across from the ice machine, which was noisy, but just a part of being in a hotel I guess. But the rooms were still way more quiet than my apartment back at home!

All rooms include internet connections, and there is a business center with computer and printer - all equipment has been in fine working order on repeated visits.

Rooms go for $110-140 range generally (reasonable, considering the staff and amenities), and it is near several freeways, Target, Wal Mart and grocery store.

Overall, it really is lovely to stay at this hotel when I am in St. Paul. It is a great hotel, with friendly staff, clean rooms and great breakfasts. And sometimes, that's all you need!

  • Stayed: July 2012, traveled with family
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2  Thank SBSCalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnStPaulNE, General Manager at Country Inn & Suites By Carlson, St. Paul Northeast, responded to this reviewResponded July 18, 2012

Thank you for sharing your great experience with your most recent stay at our Vadnais Heights hotel. We are delighted you enjoyed yourself and hope you chose to stay with us again in the future.

Thank You
Tyler Knutson
General Manager

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Reviewed June 27, 2012

Stayed here one night for an event in downtown St Paul. Location was good. 10 minute drive to downtown and close to Maplewood mall as well. The rooms were perfectly adequate. Clean and no issues regulating the temperature on a very hot day.

Breakfast was disappointing. Maybe it was bad timing, but there was no fruit to choose from (aside from one unappealing apple), the little egg still left was swimming in a pool of whatever liquid comes off scrambled eggs and they only had bulk vanilla yogurt instead of the usual individual flavored ones found at most complementary breakfasts.

At 100+ a night I expect more. Especially with all the competition in Minneapolis. Maybe the pool was something special. We didn't get a chance to use it.

  • Stayed: June 2012, traveled as a couple
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1  Thank sandman847
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 29, 2012

Thank you for taking the time to complete a review of our hotel on TripAdvisor.

On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I will address all of your concerms with my team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.


Sincerely,

Tyler Knutson
General Manager
Country Inn & Suites St.Paul Northeast
651-483-1625

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, St. Paul Northeast

Address: 3505 Vadnais Center Dr, Vadnais Heights, MN 55110-5192
Phone Number:
Location: United States > Minnesota > Vadnais Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Vadnais Heights
Price Range: $90 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, St. Paul Northeast 2.5*
Number of rooms: 91
Official Description (provided by the hotel):
Located at Interstate 35E and County Road E, the Country Inn & Suites, St. Paul Northeast is your home away from home in the Twin Cities. With its close proximity to many area attractions, including Downtown St. Paul, Xcel Energy Center, Science Museum of Minnesota, St. Paul Cathedral, James J. Hill House and Maplewood Mall, you are just minutes from enjoying what St. Paul has to offer.The Country Inn & Suites, St. Paul NE offers complimentary continental breakfast with waffle bar, free weekday lobby newspaper, free wireless internet access, a business center, fitness room, indoor heated pool, whirlpool and guest laundry facility. The hotel also features a 90 foot weekend waterslide, which is open Fridays 5 PM to 10 PM, Saturdays 9 AM to 10 PM and Sundays 9 AM to 11:30 AM.At the Country Inn & Suites, St. Paul NE there are many room type choices available, including king and queen guest rooms, one bedroom, whirlpool and extended stay suites with microwave and refrigerator. All of our beautifully decorated guest rooms feature a work desk with ergonomic chair, free local telephone calls, iron and ironing board, hair dryer and cable TV with HBO and ESPN. ... more   less 
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Also Known As:
Country Inn And Suites St. Paul Northeast Hotel Saint Paul
Country Inn Saint Paul
Saint Paul Country Inn

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