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“Home away from Home” 5 of 5 bubbles
Review of Holiday Inn Express Vadnais Heights

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Holiday Inn Express Vadnais Heights
Ranked #3 of 3 Hotels in Vadnais Heights
Chesterton Indiana
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Home away from Home”
5 of 5 bubbles Reviewed August 30, 2013

We were in Minnesota for 5 days. This was our second hotel for the trip, and we stayed here for three nights.

My boyfriend is a priority club member, so when we checked in we got to 'Roll the Dice' and we won a free upgrade to a suite! That was pretty exciting! We were able to select a whirlpool suite. That was very nice. The room was very clean, and well supplied. We even had a microwave and fridge. The fridge came in very handy for our coke and diet coke fixes. We were able to keep our cans cool and have them available at the end of a very warm day at the Minnesota State Fair.

The pool was great, albiet a little cool temp wise, but was still very relaxing. The breakfast was great for complimentary! Everything was fantastic and fit our trip perfectly.

If we're ever in the area again, we would probably select this hotel. Thanks for being a part of my birthday trip.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank kaffy2771
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrmary, General Manager at Holiday Inn Express Vadnais Heights, responded to this review, September 4, 2013
Dear Kaffy2771,
Thank you for choosing us to spend your birthday with. We were happy to hear we were able to make it even more special with a Jacuzzi suite! We appreciate your comments and hope to see you again soon!

Sincerely,
Mary Alleman
General Manager
Holiday Inn Express-Vadnais Heights
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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73 reviews from our community

Traveler rating
    20
    24
    15
    10
    4
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
St Paul
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed July 2, 2013

We chose this venue for our daughters wedding because we had a number of guests who would need a hotel. A year in advance we booked a BLOCK of rooms. Our group ended up using
20 rooms that evening. Our rooms were not in a block, but scattered all over the hotels on 4 different floors. When we gathered in a suite (3 couples ) quietly talking, we were told by security to be quiet three times because there was a boys softball team in the rooms next to us??!! where is the block. In the morning, when we were gathered at the reserved banquet rooms for gift opening, the maids went through and unlocked all of our doors and propped them open. Our belonging were inside, we were not checked out. I complained at the front desk, and was told my husband checked out NOT TRUE AT ALL, but they know it, cuz then they had me sign for the charges (which if he had checked out he would have done) and asked for the keys...

  • Stayed June 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Carol B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrmary, General Manager at Holiday Inn Express Vadnais Heights, responded to this review, July 3, 2013
Dear Carol,
Thank you for your feedback. We apologize that we were unable to gather your entire group in the same area during your stay. As we do reserve blocks of rooms that is to guarantee room types and does not guarantee room numbers or specific placement in the hotel. We are not sure what exact room numbers will be available the day our groups arrive, but we do our best to accommodate requests.
Our Housekeeping staff has never left an occupied guestroom open as that is strictly against hotel policy. We greatly appreciate your business and would be happy to discuss your stay further, please contact me directly at 651-484-2400.

Sincerely,
Mary Alleman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Vadnais Heights hotels

Wauwatosa, Wisconsin
Level Contributor
196 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
5 of 5 bubbles Reviewed June 2, 2013

Stayed here while we helped our niece move - for 3 nights. The staff was very accommodating & friendly, rooms were large & very clean, breakfast was excellent and the heating/AC in room was quiet & worked well. There is a large exercise room, a nice pool area and lots of parking. The hotel is conveniently located to Vadnais Heights - easy to get to off the freeway. There are a number of restaurants & gas stations in the immediate vicinity. We will stay here again when we come back to visit.

Room Tip: Ask for the 4th floor which we found to be very quiet. All rooms are smoke free.
See more room tips
  • Stayed June 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank H Joan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrmary, General Manager at Holiday Inn Express Vadnais Heights, responded to this review, June 5, 2013
Thank you for your wonderful review! We greatly appreciate your feedback and are glad to hear you had such a nice stay. We hope to see you again soon!

Mary Alleman
General Manager
Holiday Inn Express-Vadnais Heights, MN
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Level Contributor
107 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 bubbles Reviewed May 9, 2013

Have stayed here on 2 occasions now with the most recent earlier this week. Despite the previous reviews, I would say the front desk gals were friendly and helpful. Thought the rooms were "OK" - they were clean! TV had plenty of channels. Bathroom was clean. Did not eat breakfast and did not use the workout room although it was much bigger than most HI Expresses. Attached restaurant - I'd call more of a bar actually is decent if you like sports bars. Drink and food prices are very reasonable.
Room AC unit was very quiet - a rare and nice feature.
Gave this Hotel only a "good" rating as $139 in my opinion is not only pricey, but in direct competition with some other upscale hotel brands within a few miles.

Room Tip: Ask for one. Location is relatively quiet. A front facing room might be quieter than facing the b...
See more room tips
  • Stayed May 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kubzfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrmary, General Manager at Holiday Inn Express Vadnais Heights, responded to this review, May 13, 2013
Dear Kubzfan-
Thank you for your comments. We were glad to see that you returned after our renovation, and that you were able to experience our friendly and helpful staff. We feel the great changes we have made along with the excellent service we provide make our property a great value for our guests and set us above the rest. We hope to see you again soon!

Sincerely,
Mary Alleman
General Manager
Holiday Inn Express-Vadnais Heights,MN
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ohio
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed April 30, 2013

I stayed at this hotel in April 2013 on business. The hotel was clean and nicely equipped. The room was clean with lots of space. fridge in room and good wifi.. The hot breakfast was good and had a nice selection... There is an attached restaurant that has very good food. It is a sports bar type place with a good selection of dishes and drinks...

I would not hesitate to stay here again if I am back in St. Paul

  • Stayed April 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 4everlost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrmary, General Manager at Holiday Inn Express Vadnais Heights, responded to this review, May 6, 2013
Thank you for sharing your positive experience with us. We greatly appreciate your feedback as our staff truly enjoys receiving it. We hope to see you again soon!

Kind Regards,
Mary Alleman
General Manager
Holiday Inn Express Vadnais Heights, MN
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed March 8, 2013

My family stayed at this hotel for one night. The rooms and the hotel were clean and comfortable but we had a very poor front desk experience.

After returning to the hotel from a late dinner walking through the front lobby with other families we greet the front desk, which they barely greet us back as our greeting interrupted their conversation with each other. We continue to walk down the hall towards the elevators with the other families when suddenly the front clerk chases my family down the hallway harshly demanding for our names and room numbers. All the while letting the other families walk by without being harrassed for their information. There were no polite pleases or excuse mes just being stopped and demanded our information then being told to wait there as she verifies our information in the computer. The only difference I could see between my family and the others was that my family is minority and the others are not.

We were in touch with the general manager Mary and she offered her apologies but the impression has already been made.

  • Stayed March 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Tim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrmary, General Manager at Holiday Inn Express Vadnais Heights, responded to this review, March 11, 2013
Dear Tim,
Thank you for sharing your experience with us. As we are a busy hotel that is attached to a restaurant and bar our staff is responsible for making sure all guests are registered in the late evening hours. I greatly apologize that you felt you were not approached appropriately by our staff member who was verifying this with you. We have discussed this with our staff and are confident that your shared comments have strengthened our service. Please contact me directly if you would like to further discuss your stay.
Sincerely,
Mary Alleman
General Manager
651-484-2400
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
White Bear Lake, Minnesota
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 bubbles Reviewed February 17, 2013

I decided this time to get a jacuzzi room. Didn't even use it, I spent $50 more for this room than a regular room for a bathtub size jacuzzi. It's unfortunate that they don't advertise that there is room for only 1 person in the jacuzzi at a time, quite a disappointment. As far as the condition of the room goes there were 5 or 6 tiles missing around the jacuzzi which didn't do much for the looks. The bathroom was dirty, the toilet seat looked like it had a years worth of urine that collected and dried on the underside pretty disgusting. The ceiling tiles in the bathroom were all droopy and water stained like they had been collecting water that leaked through the ceiling for quite some time. The room we had was right next to the breakfast area so in the morning we were woken wuite early by people gathering in the hall outside the room and by banging on the wall in the breakfast area. This places is less than 10 miles from my home so typically I wouldn't stay at a hotel so close by. The restaurant attached is the only reason we stayed here again, cheaper getting a room than getting a DUI. Next time it will be a taxi ride home.

  • Stayed February 2013, traveled with friends
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank blahs182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrmary, General Manager at Holiday Inn Express Vadnais Heights, responded to this review, February 28, 2013
Thank you for your review. We appreciate your feedback and your comments have been passed on to our ownership. Cleanliness and service are our top priority. We value your business and would love the opportunity to speak to you futher about your stay.

Mary Alleman
General Manager
Holiday Inn Express Vadnais Heights
651-484-2400
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Vadnais Heights

Property: Holiday Inn Express Vadnais Heights
Address: 1100 East County Road E, Vadnais Heights, MN 55110
Phone Number:
Location: United States > Minnesota > Vadnais Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Vadnais Heights
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Vadnais Heights 2.5*
Number of rooms: 109
Official Description (provided by the hotel):
109 non-smoking guestrooms. All corridors are inside. Large well lit carport at entrance. ... more   less 
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Also Known As:
Holiday Inn Express Vadnais Heights Hotel Vadnais Heights
Vadnais Heights Holiday Inn
Holiday Inn Vadnais Heights

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