I attended my best friends wedding at this resort this past weekend. There were issues when booking a room 6 months ago and the issues didn't stop when we arrived.
Check-in was at 4:30 but we were able to check-in at 3:30pm when we arrived; which was nice. The bride and groom couldn't check-in until 4:30pm. The bride and groom brought welcome baskets for their guests, labeled with guest names according to rooms and the front desk staff put the wrong baskets in the guest's rooms, leaving the bride having to direct the front desk staff and make changes to the baskets already in the rooms.
We were able to decorate the banquet room Friday night for the Saturday wedding; which was great. However; the linen color was wrong and I had to tell the front desk to change the lines, there was a brown colored liquid dripping from the ceiling on the head table, which I had to go tell the front desk about also and was told "we don't have any maintance people available overnight"! The linens were changed later that day and the leak was fixed the next day but the stafff was not very accomidating to concerns and didn't seem to have the time of day to take care of guest concerns.
The biggest frustrations came the day of the wedding! The bride and grrom's contract stated that if all of the wedding block rooms were not filled then the music had to stop at 10pm, however I was told at 10am by the front desk staff on the day of the wedding that all of the wedding block rooms were booked but that I would need to talk to Reba, the wedding coordinator, about extending the time of the music. Twenty minutes later the front desk staff found the wedding party in the restaurant and stated she spoke with Reba and the music could go until midnight as all of the wedding block rooms were booked by wedding guests. So the DJ was contacted and arrangements were made for the music to go until midnight. At 8pm, the bride was approached by Reba stating the music was needing to end at 10pm as not all of the rooms in the block were booked and other guest was complaining of noise. The bride should not have to deal with this HUGE error on her wedding night!!!! So as the maid of honor, I spent 1 hour negotiating with Reba about how this screw-up by the resort was now the bride and grooms problem. I was told by Reba "we need to take care of all of our guest"! Well there was no takign care of the 60+ guests who were at the wedding who rented $200+/night rooms at this overpriced resort. Rebas included a manager, Dee, who was very friendly and accomidating. The dance was allowed to go until 11pm as the room that complained agreed upon that. This kind of service is just unacceptable! Especially at a $200+/night facility.
Prior to the wedding starting I also I had to call the front desk to have chairs set up when the wedding was starting in one hour and the patio was yet to be set up. We also had to rearrange the chairs as the spacing was ridiculous.
As I was saying at the beginning the issues started at the booking process. Many guests of the wedding were either told there was no block and placed outside of the block or that the block was full. Major miscommunication!!!!
The resort has beautiful views but the service is subpar and the cost is overpriced!!!!!!!! I would not recommend this place except for the view!
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- Also Known As:
- Grand Superior Hotel Two Harbors
- Grand Superior Two Harbors