I tried making a reservation for Saturday 22JUN. however the woman on the phone wouldn't reserve a room for me that was nonsmoking because I told her my husband was a smoker. She insisted on putting us in a smoking room even though he NEVER smokes in our home or hotel room and we NEVER stay in a smoking hotel room. I am a nonsmoker and I wanted a nonsmoking room. She asked where my husband would smoke. Where would he put out his cigarettes? She was very rude on the phone and just as I was ready to give her my credit card number I had to hang up on her. I couldn't stay there. I'd rather sleep in my car than give her the 69.00 for a room at her motel. We did drive by the motel. You can barely see the sign off the freeway. NOT 1 car in the parking lot. Business didn't look too good which is understandable with her attitude. No hospitality skills what so ever. I have been a travel agent in Minneapolis for 19 years and I've never experienced this before. You'd think she was renting out a nonsmoking room in a 5 star luxury hotel. Definately not the case.