We totally got sold out! My husband and I booked this room on the 4th of July, on the way to Stillwater. We were told that there was one room left. The most exclusive suite on the property. Queen size 4 poster bed and our own " private patio to watch the fireworks over the river". Quoted $409 per night. I said this was more than we wanted to spend so the front desk clerk said..." How much would you be willing to spend?" I replied ... " we'll, under $ 200 for sure". He quoted me $199 for the suite and we booked. My husband and I were so excited!! On our way there we got a call from a woman at their front desk saying they got a call from a man who really wanted a room and would we give up ours if he would pay us extra to give up. We declined as we didn't have another room and were so excited about the fireworks on the patio.
When we arrived and checked in it was the same woman from the front desk who called us. She said she had found this man a room for the evening.
We got the keys to our " exclusive suite" and walked in... No patio overlooking river ... Just a dark depressing room. Can you guess who got our room? The man who paid more. Probably to the manager and not us.
We called down and said we didn't get the room we were promised. Blah blah blah... More lies!
We asked for a refund and to talk to the manager. He wasn't it by surprise to us :(.
We gave my card to the front desk girl to have the manager call us. No call!!!!!
I even sent Facebook message to owner of property. No response! Beware!
We ended up $200 short on our credit card and no room at 7:30 on the Fourth of July weekend!
On a positive note: we ended up at the Holiday Inn Express in Hudson, Wi! A++++ all the way
- Official Description (provided by the hotel):
- Historic Water Street Inn in the heart of Downtown Stillwater. All guestrooms with double whirlpools, most with fireplaces and balconies overlooking the River. Restaurant with indoor & outdoor seating, Irish Pub overlooking the river, meeting, banquet and wedding facilities for 2 to 300 people. Stillwater’s only Inn on the River. ... more less
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- Also Known As:
- Water Street Hotel Stillwater