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“Good enough”

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GrandStay Hotel & Suites Stillwater
Ranked #1 of 7 Hotels in Stillwater
Certificate of Excellence
Grand Rapids, Michigan, United States
Level 6 Contributor
100 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Good enough”
Reviewed October 8, 2012

The place was not as nice as the Grandstay in Faribault MN. They do not have an elevator. If you have back problems or problems carrying all your luggage up one flight of stairs request the first floor. The breakfast wasn't too bad. The room were very dated but clean. The staff was friendly and offered to carry our luggage but she was a young gal.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StillwaterCrossings, General Manager at GrandStay Hotel & Suites Stillwater, responded to this review, October 17, 2012
Thank you for taking time to write a review. All comments we receive from guests are taken seriously and let us know what we're doing right and where we can improve. We are committed to total guest satisfaction and look forward to your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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245 reviews from our community

Traveler rating
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    33
    21
    20
See reviews for
96
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26
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Menasha, Wisconsin, United States
Level 3 Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 9, 2012

Was staying here on a business trip for two nights. The lobby area is very nice and comfortable, the hotel is clean, the pool area was well kept and clean, the rooms were clean and comfortable, the service at the front desk was very good. Overall the hotel is well kept and I had an enjoyable stay, I didn't try the breakfast but everyone with me had good things to say about it. No complaints with with this hotel.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jesse F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StillwaterCrossings, General Manager at GrandStay Hotel & Suites Stillwater, responded to this review, October 17, 2012
I am writing to thank you for taking the time to write a review. It is truly rewarding when a guest recognizes our staff's efforts. Hopefully next time you'll be able to enjoy our Gourmet Express Breakfast. Thank you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Paul, Minnesota
Level 4 Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 7, 2012

My carpet in my room had several vomit stains on the carpet, wondering when the last time they shampooed the carpets as I had walked to checkout the following morning I found a housekeeper on her hands and knees scrubbing up vomit off of the carpet (disgusting that profit is better than protecting your employees, buy a carpet shampooer). I will never stay here again, I will spend more money to stay at a nicer hotel.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank elisa b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Britt, Iowa
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 25, 2012

First of all the gentleman at the front desk was very nice and helpful. However, after checking in and walking to our room, it was downhill from there. This hotel IS VERY OUTDATED...but not the price!! The hallway and room carpets were disgusting, and upon entering our room the door looked like it had been broke as the key slide was half gone, and then upon entering the room it smelled so bad! The only thing updated were the TV's, which pleased my husband, but then the TV didn't even work in our bedroom. They did however give us a discount for this. The shower head was so bad, you hardly could take a shower. How hard is it to replace a shower head? The only good thing I can say, is the bed was comfortable. This was like a 70's hotel but hardly a 70's price. This is one hotel I WILL NOT be returning back to!

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BeachBoyFans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StillwaterCrossings, General Manager at GrandStay Hotel & Suites Stillwater, responded to this review, October 17, 2012
Please accept my sincere apology for the TV and shower head issues you had during your stay. We have since then upgraded to DirecTV to eliminate the issues we were having and changed all our shower heads. I want to thank you for taking the time to write a review. There's no excuse for anything less than complete guest satisfaction. We look forward to serving you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
Level 3 Contributor
19 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 24, 2012

Everything was ok. Clean and comfortable enough. Staff seemed disorganized but were friendly. No early check in which wasn't great since it was blazing hot out and we had laptops in the car, but overall, not bad for the rate I paid on a travel site.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eden Prairie, MN
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 24, 2012

Three generations - three rooms for the weekend to see and shop in Stillwater. We found the staff very warm and calm as they straightened out the problem that the on-line reservation site had made.
The main entry is beautiful and every area from pool to breakfast room to our individual rooms were clean, fresh and newish. The location is out of the hubub, but very close to downtown.
The breakfast offered more varieties of really good food (scrambled eggs, sausages, waffles, yoghurt, bagels, boiled eggs, juices, fresh fruit, etc. The breakfast girl was so helpful, making a fresh pot of stronger coffee for our daughter, etc. She was conversational and fun and we felt "at home." We would certainly recommend this motel!

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kathptrs P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Koloa, Hawaii
Level 5 Contributor
55 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed July 20, 2012

We visited this hotel for a family wedding. Overall, it was pretty nice. We had one of the rooms with an "extra" area (separate bedroom and "living area")- which made it easier for our baby to take naps and not be disturbed. A couple of our family members thought the rooms still smelled "smokey", despite it having just been converted from smoking to non-smoking. We never tried the breakfast.
Of note, there is no elevator. So if you are on the second floor, you have to drag your bags up yourself!

Room Tip: Make sure you ask for a room that never was a smoking room!
See more room tips
  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SuperDrDavey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about GrandStay Hotel & Suites Stillwater

Property: GrandStay Hotel & Suites Stillwater
Address: 2200 Frontage Rd W, Stillwater, MN 55082-2165
Phone Number:
Location: United States > Minnesota > Stillwater
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Stillwater
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — GrandStay Hotel & Suites Stillwater 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
GrandStay® Hotel & Suites in Stillwater, MN will welcome you home after a long day of work or travel. Whether you stay in a standard room or a spacious deluxe suite, our Minnesota corporate lodging will help you relax and feel at home. We understand you need the ability to stay up to date on projects even while you aren’t in the office. If you need to catch up on some work, each guest room provides free wireless/wired internet access and telephone line. If it’s a project that requires additional space, our business hotel in Stillwater, MN allows you to arrange to meet your colleagues in our Meeting Room and consult each other in comfort. Treating our Business Guests in Style… Complimentary Grand Start Breakfast™, Free Wireless/Wired Internet Access, Spacious room with executive-style accommodations, Free Local Phone Calls, Microwave, Mini-Refrigerator, Iron with Ironing Board, Hairdryer, Express Check-Out, Grand Returns Guest Loyalty Program. Book your business hotel room today with GrandStay Stillwater, MN hotel and enjoy our excellent amenities designed to accommodate all your Stillwater corporate lodging needs. ... more   less 
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Also Known As:
Crossings By Grandstay Inn And Suites Stillwater
Crossings By Grandstay Inn & Suites Stillwater Hotel Stillwater
Country Inn Stillwater
Stillwater Country Inn

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