There is little I can comment on regarding the state of the hotel, as I never actually made it that far! I called the service desk to make a reservation for my wedding night and was met with a snappy woman who immediately put me on hold. Except, she didn't. She must have missed the hold button and I spent about five minutes holding the phone from my hear as I heard her talk with someone on another line. My call was then answered. Except, it wasn't. I was immediately put on hold again for several minutes. Finally, my call was actually answered and I was able to say an entire sentence before being put on hold. I casually mentioned that I did not know if I was speaking to the same woman anymore and was told in a nasty tone that "it happens" and that I would just have to "deal with it.:" There were a couple silent and awkward moments of silence while I tried to digest this, before I ended the call. I'm actually pretty darn disappointed as I had really looked forward to staying here! Hopefully this was just an isolated incident by an overworked employee, but reading other reviews has me unsure. The customer service at this hotel definitely influenced my decision to spend my money elsewhere.
- Official Description (provided by the hotel):
- Welcome to the Lowell Inn and Restaurant and Banquet Center...where historic charm blends with contemporary elegance. Established in 1927, the Lowell Inn offers fine dining for business or pleasure and thirty-five newly restored rooms in beautiful downtown Stillwater, Minnesota. We are uniquely qualified to make your experience with us perfect, be that an intimate family celebration, a wedding, a groom's dinner or an anniversary. We also can accomodate formal events and business meetings. ... more less
- Also Known As:
- Lowell Hotel Stillwater