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“Clean Quiet Hotel”

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Hilton Garden Inn Minneapolis St. Paul-Shoreview
Ranked #3 of 3 Hotels in Shoreview
Certificate of Excellence
Reviewed August 22, 2013

I was very impressed that this hotel was clean and quiet. The beds were comfortable and so were the pillows. It was close to the Rosedale mall and only took us about 10 minutes to get there which was a plus.

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank April S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonShoreview, General Manager at Hilton Garden Inn Minneapolis St. Paul-Shoreview, responded to this reviewResponded August 28, 2013

Thank you so much for being our guests and the review! We are looking forward to your return visit! Thank you again...

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Reviews (315)
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236 - 242 of 315 reviews

Reviewed August 19, 2013

Excellent service and great breakfast and lobby amenities, but safety a concern with VERY slippery tub (which they did remedy with a tub mat) and I found the bed very uncomfortable for a couple--way too soft and unsupportive resulting in a battle to keep from rolling to the middle.

  • Stayed: August 2013, traveled with family
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank Dar I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonShoreview, General Manager at Hilton Garden Inn Minneapolis St. Paul-Shoreview, responded to this reviewResponded August 28, 2013

Thank you for being our guests! We can't thank you enough for your review. We have found the solution to the bath tubs and look forward to you coming back to a non-slippery tub. We have also looked at the bed in your room and made some adjustments. Thank you for your comments as they help us with our service. We love having you here and look forward to your next stay.

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Reviewed August 16, 2013

I Always try and book a Hilton Chain Hotel. They are clean and well managed and the service staff is friendly and helpful. The HGI in Shoreview has the best Breakfasts and the Room Service is prompt, the food is fresh and presented well. The staff picks up the tray outside the door. "Who could ask for anything more."

  • Stayed: August 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Dennis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonShoreview, General Manager at Hilton Garden Inn Minneapolis St. Paul-Shoreview, responded to this reviewResponded August 28, 2013

Thank you for being our guest! We always love having you here and looking forward to your next visit. Thank you so much for your review! We will continue making your stays like you are coming home...

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Reviewed August 9, 2013

Great room, nice staff, great breakfast hostess and lots of options. Only problem was could hear people walking above us. Fresh clean room and hotel. Had beautiful landscaping and outdoor seating areas.

  • Stayed: August 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank jodyc861
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonShoreview, Manager at Hilton Garden Inn Minneapolis St. Paul-Shoreview, responded to this reviewResponded August 12, 2013

Thank you for the review. I truly hope that the noise you heard above your guest room did not interrupt the overall satisfaction of your stay too greatly and we appreciate your kind comments about our property here in Shoreview, MN. We hope to host you again!

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Reviewed August 8, 2013

This hotel is across the street from Land O Lakes Corporation. Great location for business trips there. Very safe location, quiet and very comfortable rooms. Better than standard breakfast. Great staff.

  • Stayed: August 2013, traveled on business
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Thank Bcul01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonShoreview, Manager at Hilton Garden Inn Minneapolis St. Paul-Shoreview, responded to this reviewResponded August 12, 2013

Thank you for the compliments! We are a great place for business travelers to stay and are happy you agree.

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Reviewed August 2, 2013

From morning to evening, I could have a cup of coffee and cookie in the evening, that is good system, taste is OK, but sometime, paper coffee cup is broken, and found it out in the car. It was mess.. Breakfast is not my taste and Free coffee in the room neither.

  • Stayed: July 2013, traveled on business
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Thank freshjuice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonShoreview, General Manager at Hilton Garden Inn Minneapolis St. Paul-Shoreview, responded to this reviewResponded August 5, 2013

Thank you for being our guest. Your comments are very valuable to us, I am please to see that the Coffee Station available 24 hours is value. We do have upgraded coffee pods for the in room Keurig Coffee machines in our Pavilion Pantry such as Starbuck Coffee. I am sorry to hear about the mishap with your paper coffee cup. Would love to discuss coffee and breakfast anytime with you...Just give me a call at the hotel (651.415.1956). Thank you again for being our guest.

Julie Johnson
General Manager

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Reviewed July 24, 2013

The hotel was overall a nice place, however the staff was very unfriendly. The checkin staff treated us like we were infringing on her free time, and the breakfast staff was busy talking to other employees instead of taking care of his tables. When you pay a good price for a hotel you want good service. Not impressed here at all!

  • Stayed: July 2013, traveled on business
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank Julie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonShoreview, Manager at Hilton Garden Inn Minneapolis St. Paul-Shoreview, responded to this reviewResponded July 25, 2013

Julie,
Please accept our deepest apologies if you were not given friendly and helpful service from our team of associates. This is unacceptable and I truly appreciate you bringing this very important issue to management attention. All of our valued guests should receive the highest level of customer service possible and it is very disappointing that this was not the case during you stay. I hope you change your mind and choose to stay with us again for us to prove we take our guests’ comments very seriously and we will use your feedback to help improve our operations. Thanks again.

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Additional Information about Hilton Garden Inn Minneapolis St. Paul-Shoreview

Address: 1050 Gramsie Rd, Shoreview, MN 55126-2949
Phone Number:
Location: United States > Minnesota > Shoreview
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Shoreview
Price Range: $108 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Minneapolis St. Paul-Shoreview 3*
Number of rooms: 100
Official Description (provided by the hotel):
Plan your next stay at the Hilton Garden Inn Minneapolis St. Paul-Shoreview just 25 minutes from Minneapolis-St. Paul Int'l Airport. Our hotel is north of the Twin Cities and close to area attractions: Mall of America, Como Park Zoo, The Metrodome/Target Center, Minnesota State Fairgrounds and the National Sports Center. Guest rooms include free internet and the Garden Sleep System. Relax in our pool or whirlpool or use our fitness facility. ... more   less 
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Also Known As:
Hilton Garden Inn Shoreview Hotel Shoreview
Hilton Shoreview

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