We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Don't stay here”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
AmericInn Lodge & Suites Shakopee - Canterbury Park
Ranked #3 of 12 Hotels in Shakopee
Reviewed November 9, 2013

I will say that the bed was comfortable but that's the only positive I can provide. The staff was not courteous, the pool slide closed at 10:00 PM on a weekend evening, and there were bathroom issues.

  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with AmericInn Hotels and Suites
Thank Karen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaryLTP, General Manager at AmericInn Lodge & Suites Shakopee - Canterbury Park, responded to this reviewResponded November 20, 2013

Dear Guest ~

Our apologies for not exceeding your expectations during this stay. Your satisfaction is important to us, and our goal is to provide the best experience for all of our guests - which is why we do offer "adult-only" swimming times in our pool area from 10:00pm until 12midnight.

And while it is sometimes difficult for the children to understand the reasons why the hotel policies and rules are defined, we do realize the frustration can build and be expressed in negative ways - our Staff on duty take great pride in providing good, relaxing comfort and atmosphere for all of our guests each and every day.

Thank you for taking the time to share your comments.
Sincerely,
Mary

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (324)
There are newer reviews for AmericInn Lodge & Suites Shakopee - Canterbury Park
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

270 - 276 of 324 reviews

Reviewed October 30, 2013

I love the bedding: white! With just a small fabric, not the regular huge comforter that rarely gets washed and you have to remove. The beds are soft, and the bedding is clean. Clean room, quiet, and a good price - beats the price of the Casino hotel located nearby. Great pool - slides for the children, and a hot breakfast - will stay here every time we go to the Twin Cities!

  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with AmericInn Hotels and Suites
Thank Delina W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaryLTP, General Manager at AmericInn Lodge & Suites Shakopee - Canterbury Park, responded to this reviewResponded November 13, 2013

Dear Guest ~

Our entire team joins me to thank you so much for this amazing review on Trip Advisor following your stay with us!

We are pleased you and your family fully enjoyed our accommodations and the Splash Bay Pool facilities...we strive to provide the same fun and relaxation for all of our Guests.

Thank you for taking the time to give us your feedback, and look forward to your next stay with us!

Yours Sincerely,
Mary

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 12, 2013 via mobile

Stayed for three nights. Definitely would stay again. Didn't have time to use pool, but bit was mice and clean. Great breakfast (hot waffles, sausages, cereals, muffins, toast, bagels, fruit and beverages). Rooms are clean and nonsmoking. I could not hear neighbors above, below or next to me. There are three floors here and there is an elevator. Easy access.

Stayed: October 2013, traveled with family
Thank Mary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaryLTP, General Manager at AmericInn Lodge & Suites Shakopee - Canterbury Park, responded to this reviewResponded October 14, 2013

Dear Guest ~

We appreciate your kind comments on TripAdvisor, and are very pleased you enjoyed our hotel!
A quiet restful night's sleep, and a good hot breakfast is what we do best, and our Staff loves to hear about reviews such as yours...
Thank you for taking the time to let us know, and we look forward to seeing you again when you are in the Twin Cities area!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2013

From the time we checked in to the time we checked out our experience was great. It was a very important event for me and my three grandchildren who always celebrate the beginning of their school year. So to have a pool with a slide was wonderful. My grandchildren had a great, great time. The staff was great and the room was nice. We will indeed be back! Thank you!

  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with AmericInn Hotels and Suites
Thank Janice G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaryLTP, General Manager at AmericInn Lodge & Suites Shakopee - Canterbury Park, responded to this reviewResponded October 10, 2013

Dear Guest ~

Thank you so much for your review of our property! Your kind comments are greatly appreciated, and our Staff takes great pride in providing the kind of service and experience that you and your grandchildren had.

Thank you again for staying with us, and we look forward to your next visit with the family!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2013

Stayed at this hotel recently because we were in the area for a wedding. The front desk staff seem uninterested from the second we got there and it didn't get any better as our 2 day stay continued. Our room smelt musty, floors were really dirty, and the beds were extremely uncomfortable. Not only are their no comforters provided so you're pretty much sleeping with sheets, but you'll find yourself rolling to the middle of the bed as the night goes on because the beds are so broken down. This not only happened to us, but several others guests from the wedding that were at the same hotel. Bride and groom were also staying at this hotel and their room reservation got messed up so they were given the wrong room (2 queens) for their wedding night instead of a king bed..,and hotel staff said there was nothing they could do about it. Breakfast was mediocre in the morning but nothing to write home about. Won't be recommending or staying here again.

  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dazychild
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaryLTP, General Manager at AmericInn Lodge & Suites Shakopee - Canterbury Park, responded to this reviewResponded October 2, 2013

Thank you for taking the time to post your remarks and thoughts on TripAdvisor following your stay at our property.
Please accept my personal apology for any unpleasant experience you had with some of our services. Understandably with a wedding weekend filled with friends and family can be a bit hectic, leaving opportunites for miscommunications and misinformation, please know that your observations were immediately investigated and resolved.
We have a terrific staff working hard to ensure each guest is happy with our service and accommodations, and I hope you will consider staying with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2013

Bad beds, plugged up bathtub,smelly room and sticky carpets! We have stayed in many hotels across the US and this was by far one of the poorest quality hotels yet! The one saving grace was the staff; they were very nice and helpful!

  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with AmericInn Hotels and Suites
Thank Twinkle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaryLTP, General Manager at AmericInn Lodge & Suites Shakopee - Canterbury Park, responded to this reviewResponded October 2, 2013

Dear Guest ~

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and it is helpful to advise us before your checkout of any issues in your room as we do work diligently to ensure high guest room standards and resolve issues with our maintenance staff as soon as we are aware of any problems.
Thank you for your feedback, and we will be using this to implement improvements to guarantee a better experience for our guests in the future.
I hope you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 30, 2013

I spent a day at AmericInn and it was outstanding. From the moment you enter the hotel you know such warmth from everyone. From General Manager to housekeepers. I was upgraded to a 2 room suite. The staff made sure everything is taking care with my reservation. Very quite and well maintained hotel. The breakfast was superb, everything fresh and stocked. Every minute you feel your are a very welcome guest for whom your hosts have a soft spot. How can they figure out what you like and dislike. The service is outstanding. I want to thank the General Manager for keeping this hotel to top of it's service. Thank you so much for your wonderful service. This would the only hotel I would stay when I'm in Shakopee!!

  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BWFOM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaryLTP, General Manager at AmericInn Lodge & Suites Shakopee - Canterbury Park, responded to this reviewResponded October 1, 2013

Thank you for sharing your experience with us, and your kind comments are greatly appreciated! Our Staff takes great pride in providing the kind of service and accommodations to make your visit enjoyable. We appreciate your business, and look forward to your next visit!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Shakopee
1.7 mi away
Country Inn & Suites By Carlson, Minneapolis/Shakopee
0.3 mi away
Hampton Inn Minneapolis/Shakopee
6.9 mi away
Holiday Inn Express Hotel & Suites Minneapolis SW - Shakopee
Show Prices
Show Prices
Show Prices
3.7 mi away
Mystic Lake Casino Hotel
Mystic Lake Casino Hotel
#1 of 1 in Prior Lake
439 reviews
2.4 mi away
Valley Inn Shakopee
Valley Inn Shakopee
#6 of 12 in Shakopee
30 reviews
6.0 mi away
AmericInn Chanhassen
AmericInn Chanhassen
#2 of 4 in Chanhassen
200 reviews
Show Prices
Show Prices
Show Prices

Been to AmericInn Lodge & Suites Shakopee - Canterbury Park? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about AmericInn Lodge & Suites Shakopee - Canterbury Park

Address: 4100 12th Ave E, Shakopee, MN 55379-1945
Location: United States > Minnesota > Shakopee
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 12 Hotels in Shakopee
Price Range: $86 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — AmericInn Lodge & Suites Shakopee - Canterbury Park 2.5*
Number of rooms: 66
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity, Priceline, Expedia, TripOnline SA, Cancelon, Hotwire, Cheap Tickets and getaroom.com so you can book your AmericInn Lodge & Suites Shakopee - Canterbury Park reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Americinn Lodge And Suites Shakopee _ Canterbury Park
Americinn Lodge & Suites Shakopee _ Canterbury Park Hotel Shakopee
Americinn Hotel Shakopee

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing