We reserved a room as the next stop on our vacation for the next day. We didn't read any reviews before booking the room. Really wish we had. We tried to check in early. But decided to wait after talking with hotel staff. Didn't feel comfortable. Decided to not stay there. Asked for the charges to be reversed. Were told no. Next called the Super 8 toll free number, where we had booked the room. They contacted the hotel to see if we could be reimbursed since the card had already been ran, they were told no my the manager. Filed a complaint. Received an email, still saying they would not authorize the reversal of the charges. We never checked into a room, we did not stay there. There was a very nice hotel just down the street that was the opposite of this Super 8 for not very much more money, we stayed there. While we were at the Super 8, we saw an outdated, dirty, unfriendly environment. We did not want to stay in that kind of environment, just didn't feel quite right. Then we read the reviews.
Note to owner: Customers are how you make your money. Keep them happy and accommodated, and maybe they will return. Treat them as if they are a bother and a hindrance, they will not return and will tell their friends, family, co-workers, and the internet.
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- Also Known As:
- Super 8 Motel - Shakopee Hotel Shakopee
- Shakopee Super 8
- Shakopee Super Eight
- Super Eight Shakopee