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Country Inn & Suites by Radisson, Minneapolis/Shakopee, MN
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Reviews (279)
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All reviewshard boiled eggsroom was cleanstaff went out of their wayrestaurants and shoppingcookiesrecommend this hotelgreat ratethe price paidquiet hotelbusiness tripthe general managerbagelsa wonderful staywonderful breakfastthe staff was greatmystic lake casinogreat customer service
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239 - 244 of 279 reviews
Reviewed August 27, 2014

Nice hotel and convenient location for a family trip to Valley Fair and MN Renaissance. Applebee's just across the street. Our room had a leaky shower/tub faucet and the exhaust fan did not work. The wireless internet didn't work the greatest from our room, but overall it is a good hotel. We will stay here again when in the area.

  • Stayed: August 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Radisson
Thank Monica K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIS-Shakopee, General Manager at Country Inn & Suites by Radisson, Minneapolis/Shakopee, MN, responded to this reviewResponded August 29, 2014

Thank you for sharing your experiences at Country Inn and Suites Shakopee, which is ideally located off Highway 169 and it is just a few minutes away from many local attractions in Shakopee and Minneapolis-St. Paul area. As stated by you, we are surrounded by shopping plazas, shopping centers, and many local and chain restaurants are within walking distance.

We take great pride in Guest Service and Customer Satisfaction. I concur with you, we are proud of our team members, their friendliness and professionalism. We train our associates continuously and make sure they excel in our service culture training that focuses on Guest Service, Housekeeping and Cleanliness and it also enables them to always ‘go that extra mile’ in order to ensure that all guests enjoy the true ‘Country Inn Hospitality” experience. .

I hope you had a chance to enjoy our breakfast. We receive several compliments on our breakfast with many HEALTHY options and it is designed to satisfy every guest we serve. Our healthy breakfast includes fresh baked waffles, cheese omelet, fresh fruit, pastries, variety of oatmeal with three different flavors, cereals, yogurt, white, raisin & wheat toast and much more…
We hope to be of service to you in the future.

Your comments are valued and will be used to consider improvements in the future. I have addressed your concerns with our housekeeping team members.

We hope to be of service to you in the future. If I can provide any assistance, please do not hesitate to contact me directly.

Maggie Shannon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 23, 2014 via mobile

My wife and I wanted to visit Valley Fair and do some bike riding and shopping. When we arrived at the hotel there was fresh hot coffee and cookies in the main lobby. Very nice touch. We stayed for 3 nights and the room we had was big and clean. All the staff were polite and very friendly. The breakfasts in the morning were fantastic. There was always fresh coffee and fruit in the lobby and often fresh cookies. We had our bicycles along and biked to Valley Fair which was about a 10 minute ride with mostly paved bike trails. No parking fee and the bike rack was right at the main entrance. How nice!! Lots of paved bike paths in the area that pass right by the hotel. Great location!! We will defiantly return.

Stayed: August 2014, traveled as a couple
Thank Larry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIS-Shakopee, General Manager at Country Inn & Suites by Radisson, Minneapolis/Shakopee, MN, responded to this reviewResponded August 24, 2014

Thank you for your feedback and the amazing review of your stay with us at Country Inn and Suites in Shakopee, MN. We are delighted to read that you enjoyed your stay, our hotel exceptional features, value, great location and top notch services.

Fresh coffee and freshly baked cookies is our way of showing our Minnesota hospitality and care for guests. We change our breakfast menu every day so guests like you who stay with us 2 to 3 nights may enjoy variety while visiting Valley Fair, Canterbury Park and other local attractions such as Mall of America.

I have shared your kind words with the entire team and I am sure you would agree that such feedback enables us to encourage each and every associate to always ‘go that extra mile’ in order to ensure that all guests enjoy the true ‘Be Our Guest” service culture and experience.

We look forward to welcoming you back to Country Inn and Suites Shakopee MN. Please friend us on Facebook to stay informed of our upcoming specials!

Maggie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 15, 2014

The hotel allows pets, however, I did not expect pet hair on the pillows. Needs a bit of sprucing up. Breakfast was great when you have little ones with and the entire staff was friendly. It provided easy access to the places we needed to go.

  • Stayed: August 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Radisson
Thank Laurie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIS-Shakopee, General Manager at Country Inn & Suites by Radisson, Minneapolis/Shakopee, MN, responded to this reviewResponded August 16, 2014

Thank you for sharing your experiences and compliments at Country Inn and Suites Shakopee, MN. We received several compliments on our “Be Our Guest" breakfast that offers many HEALTHY options and it is designed to satisfy every guest we serve including the little ones.

Well behaved pets are welcome at our hotel but only in the selected rooms. I apologize for the inconvenience and have already addressed the concerns you brought up regarding pet hair

We hope to be of service to you in the future. If I can provide any assistance, please do not hesitate to contact me directly.

Maggie Shannon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2014

Check your air and toilet in your room before you unpack. Be sure to pack light so you do not need to use a luggage cart. Go out to Perkins for breakfast if you are looking for tasty food. If you have a stroller or are in a wheel chair get a room on the 1st floor, or you will have problems getting in and out of the elevator.

  • Stayed: August 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Radisson
Thank Nina F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Online Customer Support at Country Inn & Suites by Radisson, Minneapolis/Shakopee, MN, responded to this reviewResponded August 16, 2014

We apologize you were not satisfied with the condition of the hotel and your room during your stay, including the AC and toilet. We appreciate you taking the time share your experience as your comments are valued and will be used to consider improvements in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 5, 2014

The location is convenient. The room had a strange, musty odor. The mattress on the sofa bed was horrible. The king size bed in the suite barely fit in the room, making it difficult to get into the bed on the window side. The wifi connection was horrible. We had to reenter the password every 5 to 7 minutes. We spent two nights in this hotel. They have a "no kids after 10pm" rule for the pool. This was not enforced so we did not utilize the pool. The one perk was the water pressure in the shower. That is the only reason it gets 2 stars. We booked through a 3rd party. The front desk attendants mentioned this a couple of times - like it was frowned upon.

  • Stayed: August 2014, traveled with family
    • Value
    • Rooms
    • Service
Thank Laura L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CIS-Shakopee, General Manager at Country Inn & Suites by Radisson, Minneapolis/Shakopee, MN, responded to this reviewResponded August 6, 2014

Thank you for your review of our hotel. I agree, our 100% non-smoking Country Inn and Suites in Shakopee, MN is ideally located off Highway 169 and it is just a few minutes away from many local attractions in Shakopee and Minneapolis area. Surrounded by shopping plaza, shopping centres, and many local and chain restaurants are on a walking distance. I am glad that you enjoyed your showers and took notice of the water pressure. I am not sure if you had a chance to experience our other many popular amenities such as “Be Our Guest” hot breakfast buffet that offers plenty of choices and different menu items every day.

Safety is a priority at the Country Inn and Suites in Shakopee, MN. The 10.00 p.m. deadline for children to use the pool has been put in place so we not only keep those children safe but we may also honor our promise by providing a nicer and quitter atmosphere to all the guests especially those who are housed near the pool area and would like to turn in early.

Our staff is always willing and ready to assist in any need that you may have. I am sorry that you did not call the front desk or even myself during your stay. Our property operations team would have immediately addressed your concerns.

I have addressed your concerns surrounding Wi-Fi connectivity issue and contacted our network support team. They are diligently working to correct this issue. We will be adding a few more routers and a new upgraded system and this will make internet surfing faster and help enhance online surfing experience very soon.

Again, I wish you had contacted me during your stay and we would have jumped on the opportunity to address your concerns.
We hope to see you soon.

Maggie Shannon

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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