I sadly made a mistake of going to this place because I was thinking of Acapulco or El Azteca and I've had a poor experience at another El Loro but nonetheless we went there and sat outside, chips brought out and all seemed ok at first. I have some pretty significant health issues and stomach problems so I explained this to the first waiter and I had ?'s about the food but they didn't seem to have many answers. Fairly quickly we got another waitress and this one talked me into a seafood quesadilla which says it has scallops, imitation lobster meat and shrimp, then the lettuce, guac, pico de gallo and for $12.99. Either way the food came and I picked up the quesadilla and it tasted ok but seemed thin and I opened it up (there were 2, each was 1 tortilla folded in half and separated by the lettuce, etc) and I saw the white cheese sauce and then all that was in there was what looked to be strips torn off of a imitation crab leg and NO scallops and the worst part was in just one corner of one of the folded tortilla's/quesadilla's was literally a small chunk off what looked to be a small shrimp. That was the ONLY piece of shrimp in both quesadilla's and again, what was in there was this cheese sauce and strips of what I think they called their imitation lobster which looked liked strips of imitation crab. So I showed the waitress, who I had to track down and I was unsuccessful so I found a menu to be sure I read it correctly before complaining. I looked and it did list 3 diff. kinds of seafood to be in there. She came and when I pointed out the fact that there were a few strips of what must be imitation lobster but nothing else, she actually pointed to this tiny chunk of shrimp that was maybe 1/2" big or less and said "there's the shrimp" and I said, "What? You actually mean that tiny chunk of a piece of shrimp?" I said, "There's no seafood in here" and again she said "There's the shrimp" and I laughed out loud because as she defended this tiny chunk of shrimp and food altogether, there was no mention of the scallops that were MIA. She wanted to know what I wanted and did offer to get me something else but since I have to be so careful in what I eat and it took that long to settle on this, I said to just take it away. NO manager, no sorry's, nothing to give me to come back. Then it hit me like a ton of bricks, "I'm at El Loro????" Then I realized b/c I have never had luck at an El Loro but Acapulco or even Don Pablo's, no issue. So it does it for me, I'll never step into an El Loro again unless it's for free chips and salsa which were ok but the chips were just a bit stale but not too bad in comparison to the rest.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.