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“What a great experience”

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Best Western Plus Como Park Hotel
Ranked #9 of 16 Hotels in Saint Paul
Minneapolis, Minnesota
1 review
“What a great experience”
Reviewed February 15, 2011

We were a bit leary after reading the reviews online for this Best Western, but decided to stick with our reservations because of cost and the added train theme, which my son loves.
We had such a wonderful experience from beginning to end. The staff was very friendly and accommodating. The rooms were very nice, some of the people I stayed with mentioned too hot and too cold problems with their rooms, but the poolside room we were in was great. We were able to all sit together by the pool area and visit and swim. Later in the evening the hotel clerks were very conscientious abou the noise level in the pool area since there are many rooms poolside.
I would definitely recommend staying at this hotel!

  • Stayed February 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank limom11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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542 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
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English first
Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 11, 2011

I stayed at this hotel while I was visiting the University of Minnesota St Paul campus. The staff were extremely friendly, they helped drop me off and pick me up from the campus everyday i was there (sometimes multiple times a day). The staff always smiled and were very approachable and lovely. I was departing early before they served breakfast but the receptionist offered to bring me a light snack and coffee. Breakfast was fantastic, the lady who was in charge of organising breakfast (unfortunately i dont remember her name!) noticed I was a bit sniffly and bought over some lemon tea and a satchel of honey! Tina (I think she was the assistant manager) who worked at the front desk was amazing! She made my stay very comfortable and was so unbelievably helpful! I highly recommend this hotel. It is so close to the St paul campus, and if you need to get to the main campus there is a free shuttle on campus that can take you there! I have stayed a number of hotels (5 star to cheap inns) and this has by far been one of the best experiences I've had!!

  • Stayed January 2011, traveled on business
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Helpful?
Thank Lida2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wisconsin
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 8, 2011

We arrived late in the evening on a busy night with 2 young kids and a dog. The desk clerk, Emily, remained calm and unflappable while dealing with a computer repairman, a group setting up a party and several people registering. She dealt with everything and then took the time to show us 2 rooms that would meet our needs, letting us pick the one we wanted. The kids noticed a popcorn machine (empty) and Emily said she would make popcorn for them when she had a chance...and she did! After things calmed down at the desk, she stopped by the room to tell us that the kids would enjoy the train museum next door if we had time the next day. We'd ordered food to be delivered and after it arrived, Emily brought us plates and napkins, having noticed that none had come with the food. She was very helpful and upbeat the whole time we were there--really makes a difference when the staff seems to enjoy their job.
The interior of the hotel still has the railroad tracks (it's an old train station) running thru it; something the kids found interesting. The breakfast area is pleasant and the friendly staff person kept hopping to keep things supplied and clean. Very efficiently run.
Check out was handled by an amiable and accomodating Nick--another sign that staff is happy.
The kids had a blast in the pool...it's nice that it's open until 10pm for kids. Our room was a pool-side room with sliding doors opening to the pool area and a table and chairs right outside the door where we could watch the kids swim and eat without getting the room all wet! Our little dog sat out there with us and enjoyed being part of the group. There was easy access to the outside for her walks too.
All in all, a great experience.

  • Stayed January 2011, traveled with family
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Helpful?
Thank mooghi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Paul, Minnesota
1 review
Reviewed February 2, 2011

The hotel is only a mile from my house but I needed quiet, isolation, a comfortable working space and options for short breaks, a pool, spa, etc. The staff and facility at the Best Western Bandana Square offered all of that. When I phoned in my reserveration they took the initiative to lower their on-line price. When I said I needed to concentrate on work they gave me a quiet room with free wireless. I needed work breaks? the pool, spa, sauna and work room were handy; and the room had microwave and fridge. I had a few questions at different hours of the day or night. The staff worked with me cheerfully. And a good-sized free breakfast was included.

  • Stayed January 2011, traveled on business
    • Value
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Helpful?
Thank Rich43501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Level Contributor
207 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed January 31, 2011

Located very near Como Park, Hamline University, and the Minnesota State Fairgrounds this property is convenient to everything on the northern part of metro St. Paul. Staff was simply great, especially the lady who coordinates the generous free breakfast. Wonderful selection, clean, neat and fresh. Free parking. Compact fitness center. Free internet computer. Room are of good size. Indoor pool and jacuzzi. Decent restaurant and bar - Gabes- within 2 blocks. This hotel was a very pleasant find.

  • Stayed January 2011, traveled solo
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Helpful?
1 Thank pagmeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
164 reviews
146 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
Reviewed January 19, 2011

This used to be a Holiday Inn Express but sold out to Best Western. I stayed there many times, but this is my first stay in the winter months. This is a converted railroad building. Very nice atmosphere. Tracks are still in the floor, and lobby ceilings are very high.

It was very cold. Temp outside was near zero. The entire area is on a central heating system. The room was very cold, and hard to get comfortable. By morning the room was hot, and just as uncomfortable. There is no heat control in the room.

Water pressure is terrible. I threw away a new razor because the pressure wouldn't rinse it.

Water tempurature is just as bad. You get scalding hot or fridgid cold. The shower and sink could not be adjusted to a comfortable temperature.

Breakfast is average. The usual bakery products and cereal, oatmeal, waffels, and hard boiled eggs.

A nice place in the summer months, but I will avoid it during cold weather.

  • Stayed January 2011, traveled on business
    • Value
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Helpful?
1 Thank JimDavisHouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBandana, Manager at Best Western Plus Como Park Hotel, responded to this review, January 21, 2011
Let me start by thanking you for reviewing our hotel on TripAdvisor! Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. I am happy to say that even though we did not have our heating and cooling system working to meet your needs during your most recent visit, we are in the process of revamping our entire heating and cooling system so that each room. This has been a long process but by Mid February this will all be completed!

Again Thank you for your review and we hope to see you again.

Regards,

James M. Gray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Monica, California
1 review
Reviewed January 3, 2011

My husband and I stayed here for 1 night to get a break from visiting family and friends for the holidays. We chose this hotel because they allow dogs. The staff was very friendly (they were thoughtful enough to put us on the first floor so we could easily take our dog outside). The hotel is gorgeous and was a railway station at one time. It is off the beaten path and therefore was quiet and cozy. Continental breakfast was wonderful. Coffee available 24/7 along with a microwave to heat-up leftovers. Pool and sauna were also nice. Very comfortable bed. I feel we got more than our money's worth at this hotel!!

  • Stayed January 2011, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Dermdoclisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Como Park Hotel

Property: Best Western Plus Como Park Hotel
Address: 1010 Bandana Blvd W, Saint Paul, MN 55108-5107 (Formerly Best Western Plus Bandana Square)
Phone Number:
Location: United States > Minnesota > Saint Paul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 16 Hotels in Saint Paul
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Como Park Hotel 2.5*
Number of rooms: 109
Reservation Options:
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Also Known As:
Best Western Bandana Square Hotel Saint Paul
Bandana Square Best Western
Best Western Saint Paul
Saint Paul Best Western

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