Made a reservation in January for an away from the pool king. In May I saw that a by the pool kind was only $10 more so I called and upgraded. When I checked in, the front desk lady answered her cell phone while helping a guest and my room was an away from the pool king. I didn't have time to say anything because I was on my way to a baseball game. The room was absolutely tiny. I felt claustrophobic and that never happens to me. At breakfast, I handed them my rewards card and repeatedly told them to add my number to my reservation. I still haven't received my points. When I got home, I looked up my reservation number and it came back as cancelled. I didn't cancel it or I wouldn't have shown up if I had. That means someone at the hotel had to have cancelled it and made a new one for me for an away from the pool king. Needless to say, this hotel was nothing but a hassel and headache. Stay far away from this horrible place.
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- Also Known As:
- Best Western Bandana Square Hotel Saint Paul
- Bandana Square Best Western
- Best Western Saint Paul
- Saint Paul Best Western