We booked five nights in a suite and connecting king room for the Christmas Holiday. We had requested early check in so my wife could prepare for (expensive) high tea in the lobby with several relatives and friends. As instructed when we made the reservation six weeks earlier we called the hotel the day before check in and again that morning to reiterate our request. We were fully aware that there was no guarantee that we'd get into the room early but we kept our fingers crossed. We arrived at 1:30 and were told that the prior guest had checked out before 12 noon, but housekeeping had not gotten to our room yet. So, even with our request in hand and the room empty for an hour and a half, they couldn't make an effort to prepare the room. Quite disappointing given the request and multiple calls. The rooms were finally ready after 4PM. That evening, we called down to the valet for our car and were told it would be there in 15 minutes. Over the next 40 minutes as we stood in the Minnesota cold, I inquired with the valet three times as to the status of our car and was assured each time, though with an increasing level of attitude on the part of the bellman, that it was on its way. While they were very busy, we watched others request their cars and drive off. We finally asked for the manager who, after investigating, admitted that they had no idea where our car was, this in spite of the fact that they bellman had assured us THREE TIMES that the car was on its way. It turns out they had put the wrong ticket on our keys so could not match our ticket number to the keys - unfortunate though honest mistake. The frustrating part is that had the bellman been paying attention, he could saved a great deal of time by acknowledging that they couldn't find our keys. As it was we were 40 minutes late for our dinner reservation. Lovely building and the rooms were fresh and well appointed, though the bathrooms were quite small. So, while we could recommend the rooms, the service needs a serious upgrade.
- Official Description (provided by the hotel):
- Consistently ranked among the country's top hotels, with a ranking of 106th Best Hotel in the entire United States by Cond'e Nast Travel Magazine 2011 Readers' Choice Awards, The Saint Paul Hotel continues to provide luxurious accommodations and legendary service to visitors of the Twin Cities. The Saint Paul Hotel is known for its old-world charm and European inspired elegance, and accommodates the most discerning business and leisure travelers every day. Our great location, premier services, style and sophistication make The Saint Paul Hotel one of the Midwest's finest lodging experiences. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Travelocity, Orbitz, Priceline, TripOnline SA, Hotwire, Cheap Tickets, Cancelon, Agoda and getaroom.com so you can book your The Saint Paul Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.