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“Fantastic service and clean rooms”

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DoubleTree by Hilton Hotel St Paul Downtown
Ranked #6 of 16 Hotels in Saint Paul
Seattle, Washington
Level 3 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Fantastic service and clean rooms”
Reviewed July 3, 2012

Clean rooms and the friendliest front desk staff I have encountered! The elevators are a smidge loud and shaky on landings but other than that - very pleasant stay!

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suzym27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bschmechel2011, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review, August 3, 2012
Thank you for your comments. We work very hard to maintain the high standards Doubletree is known for. We especially enjoy engaging with our guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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830 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (74)
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English first
Orange, Connecticut
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 28, 2012

Stayed here for a long weekend for the River's Edge Music Festival on Harriet Island. Check in was very easy and the warm cookie upon arrival was a nice touch! The room was very clean, but there was no view from the 8th floor! Easy to get to the festival and easy to find bars/restaurants in the area. For a quick breakfast, there was a brueggers a couple of blocks away. The staff at the front desk were very helpful and friendly. Overall, the stay at the Doubletree was great.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heather516
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crested Butte, Colorado
Level 6 Contributor
184 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed June 20, 2012

This is one of this old dumpy hotels that has been re-branded in order to trick you into staing here. New lobby, new sinks in rooms, same old wallpaper/carpet/air vents, etc. I like Double Tree hotels and normally they are fine. This one is a dump even though it's been updated. Sorry guys, you tricked me once - but never again.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Andrew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review, June 22, 2012
Thank you for your comments. The Doubletree brand require us to operate at very high standards. When an issue arise, as the one you mentioned, we are quick to respond and fix the problem. Again, that is why we appreciate your comments. We trust that you found the hotel to be exceptionally clean and the staff engaging. We hope to see you again when your travels take you to St. Paul. Please call me if they do. I would be happy to personally make your reservation.

Brian Schmechel
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Richland Hills, Texas
Level 6 Contributor
815 reviews
151 hotel reviews
common_n_hotel_reviews_1bd8 418 helpful votes
Reviewed June 19, 2012

If you like the color "Teal" you will love this place. Dark, dingy, dated, depressing really. The bed is good, so the average rating. Convenient to downtown offices if you have a meeting in the area. I can't wait to check out and I hope to find a more up to date, brighter, place to stay on my next visit to St. Paul.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stevewilhite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakewood, Colorado
Level 5 Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 15, 2012

Compared to other Hilton hotels, this one is showing its age. It is in the process of being changed from a Hilton Garden Inn to a Doubletree, but there was no sign that this change will be an improvement. The pro's: The bed was comfortable, there was a microwave and refrigerator in the room, there was plenty of hot water for a shower, and the location downtown St. Paul is convenient. The con's: The decor of the room and public areas was dowdy and depressing, the carpets and upholstery could use a good cleaning, the room lighting was dim, the flimsy keycard for getting into and out of the parking garage was frustrating, and parking was $15/day. Plus, the windows in my smoking room did not open (they did in non-smoking rooms), so the room always smelled of smoke.

When I return to St. Paul in September, I'll find another hotel to stay in.

  • Stayed June 2012, traveled solo
    • Value
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Helpful?
1 Thank Carol942
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alabama
Level 4 Contributor
43 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 11, 2012

24th Anniversary stay in October 2008. We were able to use our HHonors points for one night and paid for the second night. The hotel is on the pricey side, BUT you ARE downtown, close to tourist attractions, and the Mall of America. Our purpose for staying downtown was to be close to and visit the Fitzgerald Theater (within walking distance). We had tickets to see a live brodcast of Garrison Keillor's 'A Prairie Home Companion'. Enjoyed the theater show, the sidewalk show after the live show, and then the walk back to the hotel.

  • Stayed July 2011, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank JDB6045
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Forest, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 7, 2012

Dingy, dark and depressing- a description that applies to both the rooms and the service.

As a frequent guest for the past several years, you'd think they'd know me well enough to have a non-smoking room ready for my usual late arrival. Instead I'm stuck in a tobacco saturated room and a take-it-or-leave-it attitude.

Hilton, I love your hotels but you have dropped the ball on this one. Are you listening?

Room Tip: Expect a smoking room for late arrivals.
See more room tips
  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JQ_Traveler_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel St Paul Downtown

Property: DoubleTree by Hilton Hotel St Paul Downtown
Address: 411 Minnesota St, Saint Paul, MN 55101-1703 (Formerly Hilton Garden Inn St Paul City Center)
Phone Number:
Location: United States > Minnesota > Saint Paul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Saint Paul
#4 Romantic Hotel in Saint Paul
Price Range (Based on Average Rates): $$
Hotel Class:3 star — DoubleTree by Hilton Hotel St Paul Downtown 3*
Number of rooms: 251
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel St. Paul Downtown offers guests comfortable accommodations in a convenient location in the heart of St. Paul’s entertainment and business district and skyway connected to many state, federal and corporate offices as well as great shopping and dining outlets. Each guest room in our St. Paul hotel includes a microwave and refrigerator for you convenience plus complimentary wireless for you to stay connected while away. Relax in the indoor heated pool or keep up with your exercise routine in the modern fitness center. Check out nearby attractions like the top-rated Minnesota Children’s Museum or Minnesota Science Museum. Visit us and enjoy The DoubleTree by Hilton Downtown and a memorable trip to the Twin Cities! ... more   less 
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Also Known As:
Hilton Garden Inn St Paul City Hotel Saint Paul
Hilton Garden Inn Saint Paul
Hilton Saint Paul
Saint Paul Hilton

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