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“Somewhat dated property but not bad”

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Embassy Suites by Hilton St. Paul - Downtown
Ranked #7 of 16 Hotels in Saint Paul
Reviewed August 17, 2013

First off my visit was coupled with a crappy experience. I had raw sewage leaking from the bathroom above mine so that sort of set the stage for my visit.

If you can ignore that, the visit was too bad. The rooms were very clean and the bedding was very comfortable. The rooms were also very large and comfortable.

It was a typical Embassy Suites with a large atrium in the center that extended up to the ceiling of the building.

The breakfast area was really too small for the amount of people who were eating the complementary breakfast. They could use about 10 more tables. Also the wait staff was so efficient that if you got up to get a refill of coffee or another item, your plate was gone when you came back. I don't know if that is a bad thing......you would like it if you were looking for a table and since they are short on table space, I would have appreciated it if I was looking for a table, but not if I had wanted to finish the food that I stood in line to get and now had to do all over again.

  • Stayed: August 2013, traveled on business
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2  Thank daf62757
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRDOSM, General Manager at Embassy Suites by Hilton St. Paul - Downtown, responded to this reviewResponded August 19, 2013

We are in contact with the guest who encountered this issue at the hotel and we thank them for ther patience. With any renovation thee are a few growing pains. We strive to make all issues like this one right by the guest and work very hard to minimize the impact that any issues has on our guests stay.

We thak this guest for there feedback and use every responce as an opportunity to improve both out guests service and the quality of the product. All Guest responces are shared with all of our staff in an effort to celebrate success and identify areas to improve in.

Embassy Suites Saint Paul

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Reviews (899)
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817 - 823 of 899 reviews

Reviewed August 11, 2013

TAfter paying $15 for parking learned they had run out of spacing due to a wedding. They suggested I drive around for an hour to find a spot! They couldn't control the 6 unsupervised teens who stayef directly above us as they jumped, ran, and made so much noise. Turned on the tv to drown them out and tv broken. At 2:00 WE were the ones forced to change rooms not the wide awake brats. They never serviced the room. Ran out of towels wich we used multiple times already so they were too wet to dry. Worst hotel stay ever!!!!

  • Stayed: August 2013
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Thank Vikingsfan9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRDOSM, General Manager at Embassy Suites by Hilton St. Paul - Downtown, responded to this reviewResponded August 12, 2013

We have been in contact with the guest giving us the review on August 11th in an effort to make it right. it is our sincerest wishes that all of our guests enjoy there stay and are able to take full advantage of the hotel and the exceptional guest service we strive to give. We thank this guest for there feedback and will share this review with all of our associates in an attempt to continue improveing both the quality of he hotel as well as our service.

Embassy Suites Saint Paul

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Reviewed August 11, 2013

Recently stayed three nights. Great service from hotel staff, especially the front desk and bartender at manager's reception. Housekeeping never vacuumed or wiped down tables baby the third day, it was obvious. Cork's Pub advertised itself as a bar with great food. We ordered room service. It was pricey and you paid for delivery plus an 18% gratuity. Would not have minded if the food was more than microwaved frozen entrees. Do not bother. Yuck. On a positive note, the room was spacious and decorated nicely.

  • Stayed: August 2013
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Thank Warman3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRDOSM, General Manager at Embassy Suites by Hilton St. Paul - Downtown, responded to this reviewResponded August 12, 2013

Thank you for the review given to our hotel on August 11th. we are very excited out ou newly renovated rooms and are glad to hear that you enjoyed them as well. We have spoken with ur housekeeping department about the review and have used this as a training tool to ensure our service contnues to grow and match the quality of our guest rooms.

I am very sorry to hear that you did not enjoy the food from room service and have also shared this with our Chef. This is not something we hear very often and take this very seriously.

Thank you also for sharing those kind words abiout the front office staff and Bartenders we will certainly pass this review along to them and celebrate there service.

We share all reviews wth all of our associates in an effort to continue improving both the quality of product as well as service.

Embassy Suites Saint Paul

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Reviewed August 9, 2013

gREAT COCKTAIL, COMPLEMENTARY BREAKFAST, need to pay for parking, internet, great for business travelers families etc. This location is very central in St paul. Nice atrium with several ducks, very helful and friendly staff. you can park in the adjacent lot for a couple of bucks on honor system. Hilton gold member and above get complementary internet. Printer low on ink

  • Stayed: August 2013, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Anthony L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRDOSM, General Manager at Embassy Suites by Hilton St. Paul - Downtown, responded to this reviewResponded August 12, 2013

Thak you very much for the excelent review of our hotel given on August 9th. We are certainly blessed with a great location and excellet staff. We are very excited that you enjoyed the freshly renovated guest room and the cores that make Embassy Suites that speccial place such as our Complimentary cooked to order breakfast and our Evening reception.

We look forward to you return!

Embassy Suites Saint Paul

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Reviewed August 8, 2013

My last trip to the Embassy Suites in St. Paul was a pleasant surprise. The guest rooms had been updated to a modern look. The funishings are all new and everything looks current. The breakfast was delicious as usual and the shuttle drivers are friendly and helpful.

  • Stayed: July 2013, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Kathy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2013

I was pleased with my stay at the Embassy Suites in St. Paul. The only thing that could have been better was complimentary wi-fi. The room was great, spacious, had a nice window seat with windows that open and a balcony outside of the bedroom. The service was awesome and the omelet to order was fantastic!

  • Stayed: July 2013, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Tanna K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2013

The staff could not do enough for us. The breakfast was cooked to order abundant and fresh. The Manager's reception in the evening was terrific not just wine and cheese bu cocktails made to order. They even have a little business center. If you are headed to StPaul or Minneapolis this is a great place to stay.

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRDOSM, General Manager at Embassy Suites by Hilton St. Paul - Downtown, responded to this reviewResponded August 7, 2013

Thank you for the excellent review of our hotel given to us on August 5th. We certainly do apprecioate you letting us know what made your stay so enjoyable. we will pass along your kind words to all of our staff. We are also very happy that you got to expereince our newly renovated guestrooms. We hope that when you return to Saint Paul you will contnue to choose us as your hotel.

Thank you again

Embassy Suites Saint Paul

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Additional Information about Embassy Suites by Hilton St. Paul - Downtown

Address: 175 10th St E, Saint Paul, MN 55101-2352
Phone Number:
Location: United States > Minnesota > Saint Paul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Saint Paul
Price Range: $136 - $239 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton St. Paul - Downtown 3.5*
Number of rooms: 208
Official Description (provided by the hotel):
The Embassy Suites St. Paul - Downtown hotel conveniently located in the heart of the Twin Cities is just blocks from the Xcel Energy Center, the Science Museum of Minnesota and Minnesota Children's Museum. Our all-suite, full-service, upscale hotel is just minutes from many Saint Paul, MN attractions making our downtown St. Paul hotel the ideal choice for the business or leisure traveler. Guests of the Embassy Suites St. Paul Downtown hotel stay in a spacious two-room suite complete with a refrigerator, microwave oven, coffee maker. Our complimentary cooked-to-order breakfast and complimentary evening reception are served daily in our lush open air atrium. Unwind and refresh in our indoor pool, fitness center and whirlpool. Our on-site restaurant, Cork's Pub, provides a casual venue for enjoying dinner, catching a game on TV or simply having a drink to unwind. ... more   less 
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Also Known As:
Embassy Suites Saint Paul
Saint Paul Embassy Suites

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