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“Refurbished embassy suites”

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Embassy Suites by Hilton St. Paul - Downtown
Ranked #7 of 16 Hotels in Saint Paul
knoxville
Level Contributor
126 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Refurbished embassy suites”
4 of 5 bubbles Reviewed May 25, 2013

Stayed here for two days recently and was impressed with how nicely the rooms have been refurbished. New, sleek, stylish furniture and accessories make the rooms seem larger and definitely nicer. Breakfast was great as usual. Nice pub located within the hotel. Location is a bit out of the way but was great for attending graduation at Macalester College. Nice restaurants less than a half mile away.

Room Tip: Not all rooms are refurbished. Remodeling still going on. Ask for a room away from the noise.
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ryan10230
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRDOSM, General Manager at Embassy Suites by Hilton St. Paul - Downtown, responded to this review, May 28, 2013
Thank you for the review given to our hotel on May 25th. We are excited to let everyone know that we are only placing guests in renovated suites at this time and the entire project will be completed on June 18th!

We look forward to future visits and hope that you will continue to choose the Embassy Suites Saint Paul as your preffered place to stay when visiting our city.

Embassy Suites Saint Paul
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813 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (92)
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English first
Saint Paul, Minnesota
Level Contributor
157 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed May 14, 2013

I have ALWAYS loved this place and have been coming since I was a child. They are doing some updating ( many rooms were getting renovated and a lobby elevator was being worked on) and I think the place will look so much better. It is very pretty but it is older and has looked like this for 20 plus years. It looked like they were getting in new carpets.

The managers reception is always nice as well as the breakfast the next day. Only one cook doing the made to order breakfast in the day so the line was about 20 minutes to get through.

Over all was a nice stay. I don't think guests should have to pay $15 for parking. That is just craziness!

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mommyto4blessings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRDOSM, General Manager at Embassy Suites by Hilton St. Paul - Downtown, responded to this review, May 17, 2013
Thank you for the review written on May 14th. We are very excited aout the renovation and even more excited to tell everyone it is winding down. As of May 22nd all of our suites that guests are in will be renovated suites and all the rooms will be completed on or about June 18th.

We will review the staffing at the Breakfast and we appreciate the feedback.

Embassy Suites Saint Paul
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Austin, Texas
Level Contributor
114 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed May 12, 2013 via mobile

Always a great value and its hard to beat the cooked to order breakfast and the evening Manager's Reception. Rooms were nice, but the decor in the lobby and restaurant needs some updating. An elevator on one side of the building was out of order making travel to and from the upper floors a challenge.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Foodwinegoofnut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRDOSM, General Manager at Embassy Suites by Hilton St. Paul - Downtown, responded to this review, May 13, 2013
Than you very much foreview given to our hotel on May 12th. We are excited to be in the process of a multimillion dollar renovation that will touch all areas of the hotel including the Restaurant as well as the lobby. We anticipate the guest room portion of the renovation to be concluded late in June 2013 and the public are to be finished late summer early Fall. We appreciate everyones patience with our elevators durring this process.

Thank you again for the kind words we share all of our guest feedback with all of our staff in order to be able to continuously improve both our quality of product as well as Service.

Embassy Suites Saint Paul
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Honolulu, United States
1 review
3 of 5 bubbles Reviewed May 6, 2013

I read the TripAdvisor reviews ahead of my weeklong stay for business conference at the hotel. I asked for a renovated room in advance, arrived early and apparently got one of the last renovated rooms. I was generally pleased by the renovated room, though the the carpet seemed old...maybe it was replaced just a few years ago and not deemed ready to be replaced. That aside, the condition of the renovated room was very good. I checked for bedbugs and found none. When inspecting the mattress, it looked brand new. The staff were friendly and helpful but seemed like you need to request things more than once to get it right. Not sure if they're too busy or things fall between the cracks but requesting things once isn't enough. The shuttle pick up was 20 min. for me though another person had to wait an hour. Another person was told it would take 2 hr to get picked up. The return shuttle to MSP left on time. The noise and presence of construction was terrible as of May 3, 2013. The elevators in particular suck.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Ryan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRDOSM, General Manager at Embassy Suites by Hilton St. Paul - Downtown, responded to this review, May 17, 2013
Thank you for the review written on May 6th 2013. We are very excited to let everyone know that as of May 22nd you wil NOT have to ask for a renovated room. All suites rented to guests will be completed at that time and the rest of the guest suites will be compelted on or about June 18th. We are also excited to let everyone know that as part of the next phase of the improvement process ll of our elevators will be modernized and work much more efficiently and a whole lot quicker.

We value all of the feedback from our guests and we share the information with our staff in order to continue the improvement proccess

Embassy Suites Saint Paul
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Charleston, South Carolina
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed May 4, 2013

In town for a wedding - signed up for the room block. We were supposed to be in the renovated rooms but the fanxy rooms were given to some high school kids for the "after-prom-party". Pros: decent breakfast, good bed and pillows, hot water.
Cons: tv did not work. Light above the mirror did not work. Neither of these were fixed during our stay, despite informing staff of the issues. Key card did not work, twice, validated ticket in parking lot did not work. Elevators- prepare to WAIT. Smoky smells everywhere construction was going on. Luckily we were busy with wedding stuff all weekend and didn't end up spending too much time at the hotel. Because it seems like, although they are trying to make improvements, things just aren't working yet.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BaCaTion8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRDOSM, General Manager at Embassy Suites by Hilton St. Paul - Downtown, responded to this review, May 6, 2013
Thank you very much for the review given to our hotel on May 5th. WEe do certainly appreciate your understanding and patience in regards to the renovation. We are certainly trying to accomplish a large job in a small amount of time. We certainly pride ourselves on the resolution process and I do apologize that we were not able to fix these items that you reported to us. I am reviewing this with all of the team members involved and we will continue to improve both the quality of our product as well as the service we provide.

Embassy Suites Saint Paul
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Chandler, AZ
Level Contributor
55 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed May 4, 2013

Stayed here for 2 nights while the significant other was on business and I have to say that the hotel overall is a very good value for the money. The free breakfast in the morning and free afternoon cocktails in the bar area are a big plus and the staff is very friendly. The hotel was undergoing a renovation while I stayed but the work is primarily done during daytime hours so unless you're a super late sleeper it shouldn't disturb you, and even then, unless you're right next to the block of rooms that they're working on, I don't think you'll hear anything. The atrium lobby is pretty neat looking and make sure you look for the ducks. If you are a self sufficient traveler and don't have a rental car, this hotel is very convenient to several bus routes that serve downtown Minneapolis, MSP airport, the Mall of America, and University of Minnesota. I don't think I'd recommend toting a large amount of luggage or walking around at night but in the daytime and with a carryon/backpack you should be fine.

There are some pretty good restaurants within easy walking distance including the iconic MIckey's Dining Car, an outpost of Keys Bakery, and coal fired pizza at Black Sheep Pizza.

One thing of note, and it's a pet peeve of mine, the doors to the rooms have glass panes so unless you pull the blackout curtains shut, anybody walking by can see fairly well inside through the thin curtains if you have the lights on.

Room Tip: You can tell rooms that haven't been remodeled from rooms that have been remodeled based on the...
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SeanAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRDOSM, General Manager at Embassy Suites by Hilton St. Paul - Downtown, responded to this review, May 6, 2013
Thank you very much for the great review that you gave our hotel on May 4th. We are definately blessed with a great location and great staff. We do appreciate you telling us what you enjoyed durring your stay with us.

I am happy to report that the ducks will be staying with us for a long time!

We dop share all of the reviews we recieve with our staff in an effort to continue the process of improving both our product and our level of service.

Embassy Suites Saint Paul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Two Harbors, Minnesota
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed May 1, 2013

I wrote a raving review last year when we stayed here but not this year. The hotel is under
construction which I understand. I wish they would have let us know this upon booking.
Two of us in our party 7 have allergies to dust and it was very dusty and we suffered!!!
I could put up with the construction to update the rooms (because they needed it) but
they took out the second sink and vanity area in the bedroom and put in a huge closet which
was unnecessary. I heard others commenting about this also.
I found no excuse though for not supplying us with washcloths. Of the three rooms we had,
one room had 1 washcloth, the other 2 had none. Also we could write our names on the top
of the microwave!!??! Hope next year they are done with construction and get their act together.
The good part was, as usual the breakfast and manager's reception was wonderful!!!

Room Tip: Do ask for renovated room
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diane A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRDOSM, General Manager at Embassy Suites by Hilton St. Paul - Downtown, responded to this review, May 6, 2013
Thank you very much for the review that you gave our hotel on May 1st. I have shared the concerns that you have raised with our Director of Housekeeping and we will be conducting a very extensive special project to ensure that all guest rooms are completly and properly cleaned before renting to our guests. there is absolutley no excuse for the dust build up that you encountered and I thank you fro bring this to our attention.

I look forward to your return, adn the opportunity to show you the contnued improvements made to the hotel and the increased level of service and attention to detail.

We do share all reviews given to our hotel with our associates as a tool to help us contnue our drive fro improvement and success.

Embassy Suites Saint Paul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton St. Paul - Downtown

Property: Embassy Suites by Hilton St. Paul - Downtown
Address: 175 10th St E, Saint Paul, MN 55101-2352
Phone Number:
Location: United States > Minnesota > Saint Paul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Saint Paul
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton St. Paul - Downtown 3.5*
Number of rooms: 208
Official Description (provided by the hotel):
The Embassy Suites St. Paul - Downtown hotel conveniently located in the heart of the Twin Cities is just blocks from the Xcel Energy Center, the Science Museum of Minnesota and Minnesota Children's Museum. Our all-suite, full-service, upscale hotel is just minutes from many Saint Paul, MN attractions making our downtown St. Paul hotel the ideal choice for the business or leisure traveler. Guests of the Embassy Suites St. Paul Downtown hotel stay in a spacious two-room suite complete with a refrigerator, microwave oven, coffee maker. Our complimentary cooked-to-order breakfast and complimentary evening reception are served daily in our lush open air atrium. Unwind and refresh in our indoor pool, fitness center and whirlpool. Our on-site restaurant, Cork's Pub, provides a casual venue for enjoying dinner, catching a game on TV or simply having a drink to unwind. ... more   less 
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Also Known As:
Embassy Suites Saint Paul
Saint Paul Embassy Suites

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