I have not written an awful review... until now. I took a group of about ten people to axel's from out of town thinking that it would have something everyone would like. We were ignored for almost half an hour after being seated. No drinks, no aknowlegement. This would have been forgiveable, but once we were able to order drinks we had to wait for them as well, and when they were delivered my red wine was spilt literally all over myself and the person next to me. My friends shirt was ruined, and my wool jacket is stained. The waiter felt terrible, and we assured him that accidents do happen. Usually upon a mishap a manager will come to the table with an apology of some sort. This did not happen, but the waiter (who was already mortified) offered to purchase us an appetizer. It seemed to us that he may be having to pay for this out of his own pocket. We accepted with the idea that we could compensate by means of a generous tip, as it was really just an accident. By this time we have been at the restaurant almost an hour, and have had no food. Our app came out and was awful. What was supposed to be artichoke dip seemed more like warm milk with some green stuff in it. Our food came out next, and sadly not one person at our table had food worth buying. Even the french dip was bland and cold. After this entire experience we left still hungry and very dissatisfied, and with no recognition from a manager regarding the unfortunate events. Our bill was huge as the food is overpriced. I did end up going to the restaurant's website to notify a manager of the events that unfolded, as I felt somewhat in need of an explanation. No one responded to my notification. At this point I feel that there is awful food, awful service (not from our waiter as anyone can spill a glass wine) and no desire to make reparations.
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