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“Great Rooms and close to Xcel Centre”

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Best Western Plus Capitol Ridge
Ranked #9 of 16 Hotels in Saint Paul
Winnipeg
Level 5 Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Great Rooms and close to Xcel Centre”
Reviewed November 22, 2013

Stayed here for two nights. Very clean hotel. Large rooms with fridges. Shuttles to and from Xcel Centre, which was very convenient for our group as we went to a Jets vs Wild game. Hats off the the very patient driver that was put up with all of us loud fans. Thank you! Hotel staff was very friendly. However, the first night we had a very grumpy bar tender that I don't think actually wanted to be there. Continously rolling his eyes at us when we asked for something, huffing and puffing when we asked for another drink or to order food. Was equally annoyed when we wanted a drink while he was eating at one of the booths. They really should have somebody to releive the bartender when he takes a break, otherwise, like us, we had to wait a good while before getting a drink. What does he expect for a Friday night? Very un-welcoming. Ended up leaving the bar. Next night, we had the owner of the bar/restaurant. Very pleasent man and had no problems with him. Will stay here again, but hopefully the grumpy bar tender won't be.

The buffet breakfast is fantastic! Bacon, eggs, sausages, pankakes! All for just over 8 dollars!
Cheers!
Michelle

  • Stayed November 2013, traveled with friends
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Helpful?
1 Thank MichelleAuger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KellyInnManagement, Front Office Manager at Best Western Plus Capitol Ridge, responded to this review, November 27, 2013
Thank You Michelle and I'm glad that the bartender didn't ruin your stay with us. By you letting me know what you like and dislike about the hotel we can make changes so that the next time you stay here with us you don't encounter the same issue. Other than that we do offer the free shuttle back and forth to all Wild and Xcel Center Concerts so come join us again.
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403 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (47)
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English first
Selkirk, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 21, 2013

Very Clean hotel, with friendly staff that are very helpful. If you are checking out a game of event at the Xcel Centre, this hotel offers a shuttle service to and from. Plus it is also a 10 min walk from this hotel.

  • Stayed November 2013, traveled as a couple
    • Value
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Review collected in partnership with Best Western

Helpful?
1 Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KellyInnManagement, Front Office Manager at Best Western Plus Capitol Ridge, responded to this review, November 27, 2013
Thank You Michael for staying here. I'm glad that you had a wonderful time here at the Kelly Inn. I hope that you can join us again when you are in town. make sure to ask about our special packages.
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Saint Cloud, Minnesota
Level 3 Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 17, 2013

The hotel was easy to find, had a pool, free parking, and a bar/restaurant, and shuttle service to our DT concert. The only complaint: be careful if you are a tall guy... I am 6'4 and hit my head several times on the ceiling light right inside the door of our room. The bathroom ceilings were lower too - hard to stand up straight in the shower!

  • Stayed November 2013, traveled as a couple
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Helpful?
1 Thank kevinc361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KellyInnManagement, Front Office Manager at Best Western Plus Capitol Ridge, responded to this review, November 27, 2013
Thank You for staying with us here at the Best Western Kelly Inn in St Paul. I'm glad that you enjoyed you stay here, I hope that you will join us again the next time that you are in town. Make sure to ask the front desk about the ceiling light because we do have rooms that would accomadate a taller guest. Again Thank You for staying here.
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A TripAdvisor Member
Reviewed October 30, 2013

This hotel is nothing flashy but certainly served it's purpose on my recent visit to St. Paul. It's convenient to many landmarks downtown such as the Xcel Energy Center. The rooms were clean and the beds were comfortable. The price was right!

  • Stayed October 2013, traveled with friends
    • Value
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    • Sleep Quality
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Review collected in partnership with Best Western

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KellyInnManagement, Front Office Manager at Best Western Plus Capitol Ridge, responded to this review, November 4, 2013
Thank You for staying with us and I am glad that you enjoyed your stay here at the Kelly Inn. Monday thru Friday we have a complementary shuttle that runs to downtown St Paul so make sure you ask the front desk about it if you are ever back in town. Thank You!
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Wisconsin
Level 6 Contributor
188 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed October 28, 2013

I booked online for 4 adults as we were visiting my daughters. We got a room with one bed. I asked to switch. They said they were full. The room did have a pull out and they brought us a roll away. Not a good start. I woke up early and went down to the lobby. There was a man with torn bloody jeans waiting for a ride. A few "interesting" people wandered into the lobby bumming cigarettes. The security guard was knocking on a door on my floor that had a lamp sticking out of the open window. I did not feel safe. The exercise room was marginal with worn out equipment. The carpet and décor are dated. The room and bathroom were very small. The front desk folks acted as if you were bothering them whenever you asked a question. I won't go back. This place could be great. Great location with reasonable prices. It needs to improve.

  • Stayed October 2013, traveled with family
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Helpful?
Thank B0pper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KellyInnManagement, Front Office Manager at Best Western Plus Capitol Ridge, responded to this review, November 4, 2013
Thank You for staying here at the Best Western Plus Kelly Inn and I do apologize for the inconvenience that occurred while you were staying here. I'm not sure how the reservation was made but make sure that when making reservations you ask for 2 beds instead of 1. Usually when making reservation thru Priceline,hotwire or travel web it doesn't specific the room type so make sure to call the hotel directly to see what you have. Again I apologize for the inconvenience.
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Winnipeg, Manitoba, Canada
Level 5 Contributor
71 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 14, 2013

great location, shuttle runs to the Xcel Energy Centre, constantly, starting 3 hours before the event and picks you up afterward, rooms were okay, but a little cluttered, needs to be modernized, nice big pool facility, with shower at pool side.

  • Stayed October 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KellyInnManagement, Front Office Manager at Best Western Plus Capitol Ridge, responded to this review, November 4, 2013
Thank You for staying with us and Yes we do offer complementary shuttle to and from the Xcel center for big events like Concerts,Wild games and State Tournaments. Make sure you ask about our packages too the next time your in town. Again Thank You for staying here.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 8, 2013

This hotel was the best place that we have stayed as a team. The service given to us by Brian and his staff was phenomenal. We had about 90 runners, plus coaches, parents and bus drivers. Check in was a breeze! Kelly at the desk was wonderful. Niki was so organized in the morning for breakfast. She was constantly cleaning tables and moving everyone through to ensure enough seating for us. Plus she even offered to bring me my coffee! The breakfast was just what our runners needed in the morning. Excellent facility...rooms were clean, staff was friendly, easy check in...we will be staying here again!

  • Stayed September 2013, traveled with friends
    • Value
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Helpful?
2 Thank ajs20132013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KellyInnManagement, Front Office Manager at Best Western Plus Capitol Ridge, responded to this review, October 9, 2013
Thank You for staying here at the Best Western Kelly Inn in St Paul and we are glad that you enjoyed your stay. I hope that your team comes back and join us again next year. We do try our very best to make it as easy as possible for big groups to check in because we know how stressful they can be sometimes. Again thank you for choosing Best Western.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Capitol Ridge

Property: Best Western Plus Capitol Ridge
Address: 161 St Anthony Ave, Saint Paul, MN 55103-2382 (Formerly BEST WESTERN PLUS Kelly Inn)
Phone Number:
Location: United States > Minnesota > Saint Paul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Saint Paul
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Capitol Ridge 2.5*
Number of rooms: 126
Official Description (provided by the hotel):
One of St. Paul's best hotels, the BEST WESTERN PLUS Capitol Ridge provides lodging accommodations near the Xcel Energy Center, Rivercentre Convention Center, The Minnesota's State Capitol, and the Minnesota State Fairgrounds. We are also convenient to area businesses such as Lawson Software, Ecolab, and 3M and area attractions like the MN Science Museum and the Ordway Theater. When visiting St. Paul, Minnesota make the BEST WESTERN PLUS Capitol Ridge your first choice for St. Paul Minnesota hotels. ... more   less 
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Also Known As:
Best Western Plus Kelly Hotel Saint Paul
Best Western Kelly Hotel
Best Western Saint Paul
Saint Paul Best Western

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