The hotel was very clean, every amenity you could think of. We arrived at 10 pm with a guaranteed, paid reservation for a room for 5 (2 adults, 3 children) and 2 queen beds, for 3 nights, and were told there were no more rooms with 2 beds, only rooms with one king bed and a love seat sofa bed pull-out, no other options. Needless to say, we spent an awful night sleeping crammed together. The next morning we were told to pack up all our belongings and bring them to the front desk by 10 am, and at noon they might have a room for us with two beds. With 3 children on an 8-day road trip this was very inconvenient and time-consuming. We did get another room with 2 beds, but the hassle was inexcusable to a travel-weary Mom with a family of five.
Aside from the poor service in this area, the beds and pillows (once we had enough of them!) were the most comfortable I have ever had in a hotel. The breakfast on the 3 days we were there was good, but understaffed and too limiting of time of breakfast available-done at 9:30 on weekdays and done at 10 am on Saturday and Sunday. Coffee /tea was available 24/7. Business center internet service was down all 3 days I was there.
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- Also Known As:
- Springhill Suites St. Louis Park Hotel Saint Louis Park
- Springhill Suites Saint Louis Park
- Springhill Suites Minneapolis West/St. Louis Park Saint Louis Park, MN