My colleagues and I have spent 50 nights or more in Minneapolis over the last several months. St. Louis Park is a great area to stay in. There's lots of shopping and dining. It's also in close proximity to downtown.
Our company has a global rate agreement with Hilton brands and until now, we've had excellent service. So please don't take this as a slam on Hilton or Homewood Suites. This is just our very unpleasant experience with one manager at this particular Homewood Suites.
We chose to try out the new Homewood Suites across from the Doubletree we normally stay at and regret that choice. Two business days before our stay we were notified by email that our reservations were being cancelled because another group was extending their stay. The manager, Holly Crompton, handled the situation in an unacceptable manner. Thankfully, I am a Hilton Honors member and contacted HHonors customer care line. They were so kind to help us find other accommodations.
Normally, we wouldn't have thought twice and moved back to the Doubletree, but there was a convention going on in Minneapolis and ALL hotels of same value/service were booked solid.
Needless to say, we'll be booking at the Doubletree where the management staff is kind and professional.
- Official Description (provided by the hotel):
- At the Homewood Suites by Hilton® Minneapolis- St. Louis Park at West End, guests will find spacious studios and one- and two-bedroom suites featuring separate living and sleeping areas. There is plenty of space for work, study or entertaining, as well as a fully equipped kitchen area and complimentary in-room WiFi. Start your morning at our Minneapolis hotel with a complimentary full hot breakfast, seven days a week, and enjoy evening dinner and drinks*, Monday through Thursday. Relax and stay fit with the indoor pool, fitness center and outdoor basketball court. ... more less
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- Also Known As:
- Homewood Suites Minneapolis - St Louis Park At West End Hotel Saint Louis Park
- Homewood Suites Minneapolis - St Louis Park At West End Saint Louis Park, MN