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“Wrong date stay” 4 of 5 bubbles
Review of GrandStay Residential Suites Hotel St Cloud

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GrandStay Residential Suites Hotel St Cloud
Ranked #6 of 19 Hotels in Saint Cloud
Certificate of Excellence
La Crosse, Wi
2 reviews
“Wrong date stay”
4 of 5 bubbles Reviewed January 16, 2014

We arrived at the hotel to find out I had booked the wrong date for our stay. The hotel was wonderful about accomodating this change...however, EasytoBook made it a very difficult process. I will stay at the hotel again but book through them directly!

  • Stayed January 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Annette G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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287 reviews from our community

Traveler rating
    176
    72
    27
    9
    3
See reviews for
127
35
17
74
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Fargo, North Dakota
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed January 4, 2014

We booked this hotel through hotwire.com for a quick long-weekend getaway. We got the hotel at a VERY responsible price for my husband, daughter and myself. The continental breakfast was great and the customer service was amazing. The location is downtown so far away from the main shopping areas of St. Cloud....but for the great stay, it was worth it. Definitely recommend this hotel. Pool is small but we were the only ones who were in there during our swim time so it didn't matter. Having the fridge and microwave in the rooms was awesome for leftovers from our restaurants.

  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kamlnd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coon Rapids, Minnesota
Level Contributor
3 reviews
5 of 5 bubbles Reviewed December 27, 2013

The staff at Grand Stay was wonderful! They were so accomodating. When my car wouldn't start because of the bitter cold temps, they were able to provide me with jumper cables to get it started. Thanks!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Jennifer C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Cloud
1 review
4 of 5 bubbles Reviewed November 20, 2013

This is the third time we've stayed here. The rooms are great and the staff is friendly. Great location in St Cloud too. We went down for breakfast with an hour left, and most of the food was gone. No waffle mix, no eggs. We waited for a few minutes, and ended up not eating.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Eric A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie T, General Manager at GrandStay Residential Suites Hotel St Cloud, responded to this review, November 25, 2013
Thank you for taking the time to let us know about your recent stay with us! We are pleased that our accommodations were great and that we exceeded your expectations.I am sorry to hear that the breakfast experience was not to your satisfaction. We have spoken with the attendants to ensure this problem does not occur in the future. It is through comments such as yours that we become better at what we do.We appologize for any inconvience. Please think of us the next time your travels bring you to the St. Cloud area.

Respectfully,
Melanie Tank
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Cloud, Minnesota, Usa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 16, 2013

I'm currently staying here for 13 weeks for a traveling assignment. The staff has been simply amazing. So personable, friendly, accommodating, and simply amazing. I had a tragedy back home on 11/13 at 8pm and the front desk clerk was knock me over kind. I cried because she was so kind. The rooms are spotless and comfortable. The breakfast and coffee are great. All the guests seem so happy in the morning as if they are so well rested. Thanks GrandStay for being the highlight of my travel position!

Room Tip: I had more than I needed.
See more room tips
  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Brenda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie T, General Manager at GrandStay Residential Suites Hotel St Cloud, responded to this review, November 20, 2013
It is our pleasure to be able to serve you and make your stay as comfortable as possible. We believe that the value of a hotel is expressed best through the actions and attitudes of the employees. I am proud of my staff and all of their accomplishments and I appreciate you taking the time to recognize them.

Respectfully,
Melanie Tank
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
72 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed November 13, 2013

Stayed just the one night, but have stayed here many times before. Complimentry breakfast is a plus. Rooms are spacious and clean. Beds are very comfortable. Full kitchen is a bonus. Staff is very accommodating and pleasant. Great place all around.

Room Tip: request a room close to the pool area
See more room tips
  • Stayed November 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Randy_Kotval
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie T, General Manager at GrandStay Residential Suites Hotel St Cloud, responded to this review, November 15, 2013
Thank you for the great comments and your continued loyalty to GrandStay Residential Suites Hotel. We appreciate you letting our future guests know about your experiences with us. We hope to see you in the near future.

Respectfully,
Melanie Tank
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mankato, Minnesota
Level Contributor
5 reviews
3 hotel reviews
5 of 5 bubbles Reviewed October 29, 2013

Suites and clean and spacious. Staff is super accommodating. Very comfortable beds. It is centrally located in St. Cloud, so very convenient for business. Breakfast is very adequate and is kept fresh. Thank you for a great stay - I'll be back.

  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 14smurray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie T, General Manager at GrandStay Residential Suites Hotel St Cloud, responded to this review, November 4, 2013
Thank you for taking the time to let others know about your loyalty and great remarks regarding your stays with us. We know that others will find this information very valuable when making a future lodging choice. We want to say: Thank you for your continued loyalty and it is always a pleasure to have you stay with us.

Respectfully,
Melanie Tank
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about GrandStay Residential Suites Hotel St Cloud

Property: GrandStay Residential Suites Hotel St Cloud
Address: 213 Sixth Ave South, Saint Cloud, MN 56301
Phone Number:
Location: United States > Minnesota > Saint Cloud
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Saint Cloud
#3 Business Hotel in Saint Cloud
#8 Family Hotel in Saint Cloud
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — GrandStay Residential Suites Hotel St Cloud 2.5*
Number of rooms: 53
Official Description (provided by the hotel):
GrandStay Residential Suites Hotel of St. Cloud, a premiere St. Cloud Minnesota hotel, has all the comforts of home with the services of a grand hotel. While traveling away from home our suites include everything you will need, including Bath and Body Works products, hair dryer, complimentary high speed wireless Internet and a wonderful staff to welcome you. From the moment you walk through the door, the cozy fireplace and grand lobby will make you feel right at home. Choose between our open concept studio or our private one or two bedroom suites all with fully functional kitchens and a full size sofa sleeper. ... more   less 
Reservation Options:
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Also Known As:
Grandstay Residential Hotel Saint Cloud

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