My family recently stayed at this establishment while I had some medical things to attend to in town. Upon check-in, our front desk gal Maryann was kind, prompt and courteous. She was patient and professional, took time explaining the amenities and most importantly, graciously moved us from the assigned room that had us at the end of the hall to right outside the elevator due to myself being on crutches. She asked if we'd like the ground level accessible room, but the room outside the elevator was just as nice and she even offered to bring our luggage up for us!!
Though we had no issues the maintenance gentleman working there was friendly and greeted us throughout our stay. I gave this stay 5 stars despite the quality of customer service slipping over the weekend with a different set of staff who seemed less than thrilled to be working and failed to bring up requested towels. Upon our check-out, we had a team of Layla and Maryann again. Despite our early morning departure they were bubbly and anxious to engage us making sure our stay was a good one. I told them I would make a comment to their supervisor about how their professionalism and kind nature was so appreciated, but I was informed he was off property.
I would recommend this hotel to anyone wanting a decent priced, impeccably clean hotel with three terrific employees that went over and above our expectations for guest services. They really made our stay enjoyable.
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- Also Known As:
- Sleep Inn And Suites
- Sleep Hotel Rogers