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“Great Stay”

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Holiday Inn Express & Suites Rogers
Ranked #2 of 4 Hotels in Rogers
Certificate of Excellence
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great Stay”
Reviewed December 25, 2012

We were so please with our recent stay at the Sleep Inn in Rogers, MN.
It is a great place to stay if you have small children, as the kids swim area
is so neat. The adult pool isn't that large and only 4.5 feet deep, but has
a nice large hot tub. The rooms were large, clean and had both a frig. and
microwave. The breakfast was large and very good!!! The location is great,
as it is close to the outlets, Cabela's, Kohls, Target, movie theater, and many
places to eat. We are already planning our next stay!!!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DakotaGirl62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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152 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Fargo, North Dakota
Level 6 Contributor
215 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed November 5, 2012

This motel exceeded our expectations in every way! Very friendly and accomodating staff at check-in, top-notch clean room, and wonderful FREE hot breakfast too! Pool areas were very clean also, will definitely book here again :)

Room Tip: We had a suite near the elevator 3rd floor and it was great!
See more room tips
  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank radtech4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willowbrook, Illinois
Level 3 Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 4, 2012

We returned here on a trip north, and found it just as nice as when brand new. The bed was comfortable, the rooms immaculate, the staff helpful. Internet was free and fast...the breakfast was great...a real treat, and freshly cooked by a delightfully cheerful and competent lady who has been there, I think, since it opened. Warm sweet rolls, good eggs...it was all first rate. Checkout was simple.

Room Tip: The top floor near elevator, was great. And...ask for the wrap around shower.
See more room tips
  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank friend78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manitoba
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 25, 2012

We stayed here for a shopping trip and our first impression of the hotel was good - modern, clean, spacious. But then issues with the staff started. First, breakfast would have been nice if the woman who was to tend to it actually did. We waited around for more coffee and waffle mix for 15 minutes while she hovered over another table of guests chatting with them while they tried to eat their breakfast. Then upon returning from a day of shopping we discovered that the cleaning staff did not replenish the toilet paper. We called down to the desk and were told we must fetch it ourselves. And finally, upon check-out we had to wait 20 minutes at the desk while a young girl who clearly hadn't been properly trained or knew what she was doing clicked away on her computer in silence. Eventually she called for help and another woman came and helped her to split the charge between us and our friends who we shared the room with. Also, their computer system seems to be completely lacking - we had paid for the room ahead of time in August and stayed in October and in that time we had forgotten that the room was paid for already (granted, part of it was our fault for not remembering) but when we went to pay for the room at the end of our stay, there was no notice that popped up on their computer screens telling them NOT to take payment again as the room was already paid for so they let us pay again. It has been weeks since our stay and we are STILL dealing with them - they are constantly charging and then refunding our credit cards and every time that happens we lose money because of the exchange rate. The room that I thought was a good deal is turning out to be a huge a hassle and much more expense than I had anticipated! I will not be staying here again - I'd rather go somewhere that actually trains adult staff and knows how to treat guests and is familiar with the concept of not over-charging people!

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pk_amaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MIKESSS1111, General Manager at Holiday Inn Express & Suites Rogers, responded to this review, October 29, 2012
I thank you so much for your comments as appreciate any feedback. we are a great hotel with beautiful rooms, relaxing pool and deluxe hot breakfast included in the rate. We take pride in offering top customer service and hope that by refunding your losses and discounting your stay that you will come stay with us another time when you are in the Rogers area. Again, thank you for allowing us to make things right.
Yours In Hospitality,
Michael Smith
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Dakota
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 11, 2012 via mobile

Brand new and very nice. We have stayed in several new Sleep Inns in the past year and we wil go back to them anytime we get the chance. Staff was friendly and helpful to recommend eating place. Breakfast is good.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sue F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Playa del Carmen, Mexico
Level 6 Contributor
310 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed September 6, 2012 via mobile

we are regulars here! rooms are modern & clean! the staff are friendly & accomodating. hotel rates are fantastic & so are the cookies! pool & jacuzzi on site as well as free breakfast! a very pleasant stay! see you next year!

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bergdorfblond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg, Canada
Level 3 Contributor
2 reviews
Reviewed August 23, 2012

My fiancee and I chose to stay here for easy access to the Albertville Outlets and shopping in Minneapolis. Overall, our stay was very good. Staff was friendly and efficient, and the room was well appointed considering the price. We both felt it could have been a bit cleaner, although this could be us being picky. I noticed a lot of fuzz, debris, etc in the hallways, which made the carpets look unkept. The bathroom fixtures (meaning faucet and shower tap) and table surfaces in our room were also visibly soiled when we first arrived. We also both did not care for the included hot breakfast. It just tasted off to both of us. However, we would probably stay again if we were able to get a room for the same price we paid.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TakeMeThere11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Rogers

Property: Holiday Inn Express & Suites Rogers
Address: 20930 S Diamond Lake Rd, (off 135th Avenue), Rogers, MN 55374-4772 (Formerly Sleep Inn & Suites)
Phone Number:
Location: United States > Minnesota > Rogers
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Rogers
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Rogers 2.5*
Number of rooms: 74
Reservation Options:
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Also Known As:
Sleep Inn And Suites
Sleep Hotel Rogers

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