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“Great location but many updates are needed”
Review of Kahler Grand Hotel

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Kahler Grand Hotel
Ranked #37 of 52 Hotels in Rochester
Indy
Level 6 Contributor
781 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 250 helpful votes
“Great location but many updates are needed”
Reviewed July 14, 2014

Very nice hotel in Rochester next to the Mayo Clinic. If you arrive on Sunday, be warned that not everything in the hotel is available. Also, during our stay the hot tub was out of service but the sauna was very very nice. The room was comfortable and clean but is in need of some major updates. Toilets, bathtubs, chairs in the rooms are all a bit tired. No slip strips added to the bathtub are coming off and the toilets need to be a bit taller.

The pool is lovely but a bit difficult to get to and I'm not sure how anyone handicapped could get up there for a swim. I know the fed gov required lifts into the pool, but not sure anyone who needed the lift could get up the four short flights of stairs to use. The view from the pool is great and the water is warm and inviting.

  • Stayed July 2014, traveled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank IndySig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (342)
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English first
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed July 13, 2014

We stayed at Kahler for 3 nights, it was a total disaster. We got the two bedroom
suite thinking it would be an upgrade. Well, it was so bad, and they were sold out
so we couldn';t change rooms. The room had dog pee everywhere..the sides by the
walls had some kind of pesticide dust all around. The furniture was so old and
beaten up that Goodwill probably wouldn't take it. The price was almost 600 per night.
They charge extra for everything, include a small toilet riser for mobility problems.
On top of all that, the restaurants in there are so bad you cannot eat the food.
The only thing good about the Kahler is close to Mayo. The only reason they can rent
a room I think. I understand there is newer side to the hotel, but can't vouch for how it is.
Most all of the hotels downtown are linked thru tunnels to Mayo. We will be going back to
the Doubletree hotel which is a great hotel.

Room Tip: I don't think there is a good room...old, small and smelley.
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  • Stayed June 2014, traveled solo
    • Service
Helpful?
1 Thank alchu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John K, Manager at Kahler Grand Hotel, responded to this review, October 23, 2014
Dear alchu,

We truly appreciate your feedback and will be sure to share your comments with the hotel staff, especially our management team.

We do apologize about the issues you had during your stay. We hold every one of our departments to high standards of service, and obviously this was not the case for you. For that, I apologize. I have personally taken this survey to our management team so that corrective action can be made. We will be sure to get the items you brought to our attention taken care of.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Indiana
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 7, 2014

Great hotel for a Mayo Clinic trip. Get off the elevator, walk 50 feet, make a right turn and you're in Mayo.
all underground. Rooms are adequate, not big but considering you wont be spending much time in the room they're OK.

The entire staff is caring. Not just pretending to care but really try to make your stay as good as it can be. Nurse on call 24/7, wheelchairs available, food "custom cooked" as needed, etc.

  • Stayed June 2014, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Don V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moeron15
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 5, 2014

Got a great rate for this hotel through Priceline. Stayed 1 night. Didn't expect much based on previous reviews, but my (relatively low) expectations were exceeded. This is an older hotel, so keep that in mind. This means small rooms, and small bathrooms. It's similar to other old hotels I've stayed at in NY and SFO. The greeting from the staff was friendly and checkin was efficient. The room was small but comfortable. The bed was in good shape and I had a good night's sleep. The room and bathroom were clean, no complaints. Checkout was quick and efficient. The location is convenient to most downtown destinations. The parking is relatively expensive at just over $15 with tax. The parking pass was good for 3 days though, so would have been very reasonable if my stay was longer. If you can get a good deal on rates, I wouldn't hesitate to stay here.

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank moeron15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis
Level 4 Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 1, 2014

We we in town briefly. We chose the Kahler Grand, only because of location which I did rate a 5. It is directly linked to the Mayo Clinic through tunnels and is right across the street to walk in good weather. It is prime for shopping and food close by and is the hub to the underground shopping tunnels which are awesome.

The hotel itself has rooms that are very small, with lots of cracks in walls, ceilings and bathrooms. The lobby and main level, and exterior do not reflect the severely dated rooms.

The bathroom had 1 outlet the barely held a cord tight. It was almost impossible to shut the bathroom door while standing in the bathroom, even for my skinny 12 year old.

The Starbucks was the best thing going at the hotel.

I will stay elsewhere next time.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank blcott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John K, Manager at Kahler Grand Hotel, responded to this review, October 23, 2014
We truly appreciate your feedback and will be sure to share your comments with the hotel staff.

Within the last year, we have completely renovated nearly 60 rooms, and we will be continuing to renovate and refresh more. I think you’ll find them larger, more modern, up-to-date, and closer to what you may be looking for. Also, within the last few months, we have also been getting new linens, mattresses, and draperies, and furniture in our standard rooms. I strongly encourage you to look into these renovated and refreshed rooms in the future.
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Chicago, Illinois
Level 5 Contributor
43 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed June 27, 2014

For price and convenience the Kahler Grand Hotel is great. Be sure you don't confuse it with the Kahler Inn and Suites (a mistake we and many others made when driving into town) which is nearby but is an entirely different hotel.The Kahler Grand has a special rate for Mayo Clinic patients and also offers free parking to those visiting Mayo. However, the parking fills up VERY quickly, and you may have to use an overflow lot. They are connected to the Clinic buildings by underground tunnels which are very convenient, although we didn't need them because the weather was lovely and the Clinic buildings just a short walk away. They accommodate the uncertainty of the length of people's visits to Mayo with complete flexibility. We left almost a week early and that was no problem and there was no financial penalty. Their wifi worked perfectly. However, there were a few glitches with our visit that are worth mentioning. While the Kahler Grand advertises a Fitness Center, it does not exist. There are a pool and a hot tub (available only by taking stairs from the floor below so they would not work for people who can't walk up stairs) but no fitness equipment whatsoever. Since this was very important to us in our choice of a hotel, we were very unhappy that we hadn't been told that this was no longer available. The front desk seemed perpetually to have long lines--only two clerks for over 800 rooms. We had a room with one king sized bed that included a coffee pot, microwave, and small refrigerator. Those features were very appreciated. However, the room was definitely on the small side. With two people with suitcases, laptop bags, etc. it was difficult to unpack into the four small drawers, and the closet was small as well. We were constantly having to get out of the way of each other and couldn't unpack completely. The bathroom was tiny but adequate. As is often the case in hotels, there were very few accessible outlets for plugging in all of our various devices that had to be charged daily. If I was charging my cell phone I couldn't keep it on my night stand as there was no place to plug it in, making it annoying when I needed to use the phone as both a clock and an alarm. On the positive side again, the rooms were very clean and the housekeeping staff did a very good job and were very nice to boot. The bed was comfortable for us (we prefer a firm rather than soft mattress) and there were plenty of pillows. The air conditioning worked fine. So while the rooms definitely could use some updating ours was fine for our week long visit. But could you please replace the Fitness Center or take it out of your advertising?

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shrinkdocdeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spring Valley, Minnesota
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 22, 2014

If you are going to book this hotel through one of the booking sites to get a better rate, definitely do not. I don't doubt they have some nice rooms, but the discount rooms are absolutely horrible. It is by far one of the worst rooms I have ever had. To start with the nice things, I will say the bed, tv, and restaurant were good. The bathroom looked like you were stepping back into the 60's. I'm not even sure it would be considered legal in todays standards. Although I didn't have a tape measure we estimated the bathroom size at about 3 feet by 5 to 6 feet. There was no tub, just a 2x3 shower at the end of a long narrow bathroom. The tiles were yellow and burgundy/brown, the sink leaked, pealing paint, and mildew at the bottom of the shower. The good news is when you are tired in the middle of the night and get up to go to the bathroom, you can lean your head on the wall in front of you. Not kidding. The rest of the room was dated as well. None of the lamps were even close to matching and most of the furniture was mismatched as well. My mother was promised a cot by the front desk, and when we got there was told they didn't have any. Some of the staff were friendly, others were not. There were several times we considered just leaving and going to another hotel. Then when you leave if you have more than one vehicle you get to pay $17 for parking as well. We were told we were getting 3 star hotel, but we were given a 1 star room.

Room Tip: Stay at another hotel and don't worry about being downtown at the clinic. Most of the hotels of...
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jittabug138
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John K, Manager at Kahler Grand Hotel, responded to this review, October 23, 2014
Dear jittabug138,
Thank you for taking the time to comment on your stay with us in Rochester. We do have some older rooms in our hotel that we are continuously working on to improve for our guests. We also have been completely renovating rooms and I think you would really like what we have done. Our in house reservations team is very knowledgeable on room types and layout and they are more than willing to go through explaining all we have available.

I have passed your comments on to our management team. Only when our guests let us know about their stay, can we improve and grow making their next stay even better.

Thank you again for your time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kahler Grand Hotel

Property: Kahler Grand Hotel
Address: 20 South-West Second Ave., Rochester, MN 55902-3013
Location: United States > Minnesota > Rochester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #37 of 52 Hotels in Rochester
Price Range (Based on Average Rates): $
Hotel Class:3 star — Kahler Grand Hotel 3*
Number of rooms: 616
Official Description (provided by the hotel):
A 90+-year legacy of personalized service and world-class comfort awaits you at the Kahler Grand Hotel. Boasting a timeless charm and storied past, our Mayo Clinic Rochester Minnesota hotel is elegant and historic. Enjoy direct access to the world-renowned Mayo Clinic or downtown area via a climate-controlled pedestrian skyway and subway. Pairing the convenience of our location with a variety of accommodations ranging from smaller budget-friendly rooms to larger renovated executive guestrooms and services, the Kahler Grand boasts a hotel experience that maximizes comfort at every turn. We also feature 30,000 square feet of flexible meeting space for conferences, weddings and special events in the downtown area. Whether your stay is a family getaway, romantic retreat, business trip, or Mayo Clinic visit, you will love our vibrant urban setting. Situated in the heart of downtown Rochester, Minnesota. Directly linked to the Mayo Clinic, via pedestrian subway and skyway. ... more   less 
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Also Known As:
Kahler Grand Rochester
Hotel Kahler Grand

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