The cleaning lady woke us at 8 or 8:30 every morning, pounding on our door. Yes, we had a “do not disturb” sign. No, we didn’t use it because ours was the very last room at the end of the hall. Although we tried to use the sign, the wind from the AC would blow the sign off of the door handle and down the hallway. Speaking of house keeping:
The shower stall has mold growing all around the bottom of it. I see that a guest mentioned the shower stall mold in a prior review, yet the problem persists. If I were the manager, I would have had every room inspected for mold after reading the first mold complaint. Our housekeeper (who is very sweet) is from the Sudan; therefore, she might not recognize mold as a problem, but her All-American supervisor certainly should.
When we checked in, we noticed a packet of Starbucks coffee had fallen between the dresser and the coffee stand. It was still there when we checked out one full week later. During our stay, I dropped a napkin between the same two pieces of furniture. It too was there when we checked out three days later.
Complaints with the room itself include:
The room was very dimly lit.
There were an insufficient number of accessible outlets for two cell phone chargers, a camera and an e-reader. As an example, to utilize the outlets on the lamp next to the bed, we had to elevate the lamp by putting it on a book.
There is a large stain on the ceiling above the bed. (Again, it would appear that no one in management inspects the rooms.)
The hotel does not offer video-on-demand or pay-per-view.
The remote control to the TV was “difficult.”
The room did not include a lighted magnified make-up mirror.
The toilet paper was so rough that in less than 48 hours after arrival, my husband and I were both experiencing the minimal bleeding associated with … well, you know.
The bathroom configuration was uncomfortable, having to close the door completely to shower. There isn’t an exhaust vent, so we would have preferred to leave the door open.
The bathroom door collides with the toilet.
The shower door opens into the shower.
Every time one uses the bathroom sink, the counter gets very wet. We kept a couple of washcloths or a hand towel around the sink fixtures during our entire stay in order to limit the spread of the water.
In my opinion, and my husband’s, this was not a $239/night room. We frequently spend way more than $239/night, and do not mind doing so -- when we get value for our dollar. In this case, we feel as if we WAY overpaid for our accommodations.
Complaints about the hotel itself include:
The Executive Lounge has very limited hours during which it is staffed and food is served: breakfast, then two hours for drinks and appetizers, then one hour for cookies and milk. When the Executive Lounge is not staffed, I expected to be able to help myself to coffee, hot tea, bottled water and soft drinks. Such is not the case: no coffee, tea, bottled water or soft drinks. Even when the Lounge is staffed and serving: the soft drinks are warm! I have no idea why they are not refrigerated. I went upstairs for cookies and coffee one evening, only to find lukewarm coffee.
The website says “Our hotel is connected to the world renowned Mayo Clinic by skywalk.” Not knowing the city, I interpreted this to mean that the hotel is just across the street from the Clinic. In fact, the hotel is NOT across the street from the Mayo Clinic; it is two+ blocks away. Yes, there is a skywalk from the hotel to the University Shops; from the University Shops you can get to the Clinic quickly. But the hotel is not connected by skywalk directly to the Mayo Clinic, as the website implies.
The hotel does have a Town Car to which we availed ourselves a few times. The doorman and valet drive guests anywhere within a 3-mile radius. However, it is available on a first-come, first-served basis; guests cannot make reservations. Actually, as a guest, you can make a reservation but it has no meaning if another guest arrives at the Town Car requesting a ride before you show up. In other words, two Mayo patients and their stressed and worried loved ones would have to compete for use of the Town Car. Hardly an ideal situation, especially given the circumstances.
On Tuesday afternoon, I was told to report to St. Mary’s Hospital at 11:00 A.M. the next morning for surgery. St. Mary’s is 1.5 miles from the hotel, too far for us to walk. I called the Front Desk Tuesday evening to schedule the Town Car for 10:30 Wednesday morning. It was then that I was told that they do not take reservations; just show up and, unless another guest is using the Town Car, we would be able to use it. Thinking that it is important to not be late to surgery, especially 1000 miles from home, I asked for some guidance. Mohammad caustically told me that “For about four bucks, you could take a cab.” (I can’t help but wonder if Conrad is turning over in his grave.) Of course I could take a cab. I used a cab several times during my week-long stay. And the cost was minimal: from $4 to $6 + tip. The cost wasn’t the point. The point was that I wanted to know with absolute certainty that I would be delivered to the hospital at the scheduled time.
One of the reviews I read before choosing the Double Tree claimed that the staff are sensitive to the fact that most of their hotel guests are also patients (or loved ones of patients) of the Mayo Clinic. I did not experience that sensitivity with anyone at the Front Desk during my entire week-long stay.
Other complaints about the hotel staff:
The Front Desk is staffed by 20-somethings, one of whom badly needs a decent haircut. Happy Hour in the Executive Lounge doesn’t start until 5:30. We arrived from the airport about 4:00, and wanted a drink. The young man at the Front Desk didn’t know where to direct me for a libation even though, once we began walking, we found bars everywhere.
Hotel management needs to do a better job of vetting job applicants, training successful candidates, and providing a presence. We repeatedly found that the employees do not know what it is appropriate conversation between staff and guest and what is not. The young man in the Executive Lounge during cocktail hour was far from friendly and made no effort to be helpful.
Kelsey in the Executive Lounge during breakfast tries very hard to be helpful. She is sweet and considerate and goes the extra mile for guests who are also patients. She does, however, need to learn to use her “inside voice.”
I do have a few good things to say about our experience:
The location is very convenient to the Mayo Clinic Complex (but not to St. Mary’s Hospital) and to many restaurants, pubs, bars, and shops.
The breakfast in the Executive Lounge is more than adequate.
When we reported a problem with the toilet, the maintenance man (an adult) arrived quickly and he resolved the problem effectively.
When we asked for two foam pillows, they were delivered before we returned to our room that afternoon.
The equipment (three computers and a printer) in the “business center” on the first floor worked well. On the other hand, the computer on the Executive Level was slower than molasses in winter – even after I deleted browsing history and cookies in an attempt to increase its speed.
The hotel room includes two luggage racks, a microwave, a refrigerator and an in-room safe, as well as two terrycloth robes. They provide turn-down service.
We were given fresh warm chocolate chip cookies upon check-in. It would have been nice if those were the same cookies that are served in the Executive Lounge from 9-10PM, but those are store-bought, cold and hard.
In summary, my husband and I were both disappointed with the Double Tree in Rochester, MN and cannot recommend the hotel. Because of this experience (only our second at a Double Tree), we’ll probably not stay in a Double Tree again. As to our room, Room 1002 is not worth $239/night.
- Official Description (provided by the hotel):
- The newly renovated Doubletree Rochester/Downtown hotel has a great downtown location just two blocks from the Mayo Clinic campus and Methodist Hospital. Our upscale, full service hotel connects to the Mayo, Gonda, and Plummer buildings via Rochester's climate-controlled Skyway and Pedestrian Subway system. Shuttle and Town car service to the Mayo Campus are also available. The Doubletree is near the Mayo Civic Center and University of Minnesota campus. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hilton Hotels Direct, Expedia, Priceline, Hotels.com, Travelocity, Orbitz, Hotwire, Cancelon, HotelQuickly, getaroom.com and TripOnline SA so you can book your DoubleTree by Hilton Rochester / Mayo Clinic Area reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Doubletree By Hilton Rochester / Mayo Clinic Area Hotel Rochester
- Radisson Rochester
- Rochester Radisson