The only staff member that i can say was pleasent and tried to have good PR was the restaurant manager.
The guy at the front desk, got rude when i asked what other types of rooms were available that evening (we were thinking of upgrading) Instead of just telling me which rooms, he got short and said "Well it's gonna cost you alot more!" Isn't that pretty obvious since we want a better room?
Then we put our "Do not disturb" sign out. Housekeeping came in anyways.....and threw away my homemade soap (which looks nothing like the hotel soap).
Then we had this nice "coupon" that we got because we saw the special on the internet. All it said was "$10 off restraunt" it didn't say anything about min orders etc. So we place our order, 10 min after we order the manager tells us that we need to order something more if we want to use our coupon. We were told that since my husband and i ordered the same thing the computer will not accept the coupon. The manager was very nice and understood why we felt that it was misleading. He gave us a free desert to be nice.
On a positive: the room was nice, the shuttle was handy.
- Official Description (provided by the hotel):
- An ideal location in Rochester! This full-service Minnesota hotel, near the Mayo Clinic, is located in the historic district of downtown Rochester. The Centerstone Plaza Hotel Soldiers Field is conveniently located in downtown Rochester with easy access to local area attractions, events and business locations. Guests will find the Mayo Clinic, Saint Marys Hospital, Mayo Civic Center, historic Mayowood Mansion, Apache shopping mall, Graham Arena, and RCTC Regional Sports Center nearby. Each well-appointed room at this Rochester hotel features free wireless high-speed Internet access, free long distance access, an iron/ironing board, coffee/tea maker and hairdryer. For added comfort and convenience, The Centerstone Plaza Hotel Soldiers Field comes equipped with a state-of-the-art fitness center, laundry facilities, and Twigs, our award winning restaurant. Guests will appreciate the hotel's Express Courtesy Shuttle to all Rochester downtown destinations including Mayo Clinic and Rochester International Airport. Hotel guests will appreciate the complimentary expanded hot buffet breakfast buffet offered every morning. Additional hotel amenities include an extra large indoor swimming pool, whirlpool and video arcade area. A friendly staff is ready to ensure a comfortable and memorable stay. ... more less
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- Also Known As:
- Best Western Plus Soldiers Field Tower Hotel Rochester
- Best Western Rochester
- Rochester Best Western