I have to share my reasons for rating this only 'Okay' first. My credit card was charged the full amount 2 weeks prior to our arrival date. Checking in took as long as in Las Vegas. We arrived about 5:30 p.m. on a Thursday evening. The hotel was full, there were two staff at the counter, but the wait was quite long...for the location. We settled in, finding our room to have an 'old person's smell', and decided to head to the bar for a relaxing cocktail. Upon returning to our room about 7:30, neither my friend's key, nor mine worked. A woman and her son at the elevator asked what we were doing. In short, their keys allowed them into our room and we were now locked out of our room. The front desk did 'fix' the situation and our belongings did not seem to have been disrupted. The shower barely drained, but we didn't alert staff as one of us showered in the evening, the other in the morning. (It drained by morning) However, on our third night, after a long, hot, dry day antiquing outdoors, we returned to our room to shower Saturday evening before dinner. The tub was filled with hair, black substance, and goodness knows what. We called the front desk who assured us someone would be there shortly. A young, perhaps, non-English speaking individual came to the door and immediately proceeded to clean the bathroom. He didn't answer or acknowledge our questions. He left without a word. Ick! The hotel is very quiet, conveniently located, and the breakfast staff is wonderful. I was prepared to share my concerns upon checkout. However, I was never asked how the stay was. I would NEVER stay here again.
- Official Description (provided by the hotel):
- An ideal location in Rochester! This full-service Minnesota hotel, near the Mayo Clinic, is located in the historic district of downtown Rochester. The Centerstone Plaza Hotel Soldiers Field is conveniently located in downtown Rochester with easy access to local area attractions, events and business locations. Guests will find the Mayo Clinic, Saint Marys Hospital, Mayo Civic Center, historic Mayowood Mansion, Apache shopping mall, Graham Arena, and RCTC Regional Sports Center nearby. Each well-appointed room at this Rochester hotel features free wireless high-speed Internet access, free long distance access, an iron/ironing board, coffee/tea maker and hairdryer. For added comfort and convenience, The Centerstone Plaza Hotel Soldiers Field comes equipped with a state-of-the-art fitness center, laundry facilities, and Twigs, our award winning restaurant. Guests will appreciate the hotel's Express Courtesy Shuttle to all Rochester downtown destinations including Mayo Clinic and Rochester International Airport. Hotel guests will appreciate the complimentary expanded hot buffet breakfast buffet offered every morning. Additional hotel amenities include an extra large indoor swimming pool, whirlpool and video arcade area. A friendly staff is ready to ensure a comfortable and memorable stay. ... more less
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- Also Known As:
- Best Western Plus Soldiers Field Tower Hotel Rochester
- Best Western Rochester
- Rochester Best Western