I can't say anything positive about this Best Western. We were here for testing at the Mayo Clinic, as most people probably are. We requested a suite, which was in the next building from the front desk. Unfortunately, when making the reservation, they fail to tell you that the only access to the sub-par "suite" is by outside steps-no elevator. This will present a challenge to anyone who needs assistance or is handicapped. THEY DO NOT TELL YOU THAT!!! iF YOU FALL INTO THIS CATEGORY, GO SOMEWHERE ELSE! When checking out, someone was attempting to check in with her terminally ill 90 year old mother who COULDNT MAKE IT UP THE STEPS. It appeared that the front desk help was using many excuses, but not solving the issue. The lady was extremely frustrated and said she is going someplace else.
DON'T HOTELS CLEAN THE ROOM DAILY? NOT AT THE BEST WESTERN! We were at the Mayo for testing; came back at 2pm-the cleaners were on our floor so we left to go to lunch. Got back at 4pm....room was NOT cleaned. Called the front desk and they said they are full and would try to get to it. They never did....the next day when I complained to the front desk (again!) their reply was, "do you want your room cleaned every day?" Hello? Hello? YOU HAVE TO ASK FOR IT TO BE CLEANED? Thats absurd.
They "cleaned" it the next day. Empty mint wrappers not thrown away (there were only 2); empty coffee container not thrown away. If they cleaned efficiently, they wouldn't have missed this. And...this is after I had to ASK for cleaning, so you would think they'd be more efficient. Not the case.
Oh, by the way....in a suite the air conditioning unit is only in the main "living" area..there is no unit in the bedroom.
There are other places to stay...that do provide shuttles and are NOT more expensive.
Breakfast? Sausage and eggs everyday. No variety...Instant oatmeal...belgium waffle maker needs to be cleaned.
Other than that, it was a great hotel.
- Official Description (provided by the hotel):
- An ideal location in Rochester! This full-service Minnesota hotel, near the Mayo Clinic, is located in the historic district of downtown Rochester. The Centerstone Plaza Hotel Soldiers Field is conveniently located in downtown Rochester with easy access to local area attractions, events and business locations. Guests will find the Mayo Clinic, Saint Marys Hospital, Mayo Civic Center, historic Mayowood Mansion, Apache shopping mall, Graham Arena, and RCTC Regional Sports Center nearby. Each well-appointed room at this Rochester hotel features free wireless high-speed Internet access, free long distance access, an iron/ironing board, coffee/tea maker and hairdryer. For added comfort and convenience, The Centerstone Plaza Hotel Soldiers Field comes equipped with a state-of-the-art fitness center, laundry facilities, and Twigs, our award winning restaurant. Guests will appreciate the hotel's Express Courtesy Shuttle to all Rochester downtown destinations including Mayo Clinic and Rochester International Airport. Hotel guests will appreciate the complimentary expanded hot buffet breakfast buffet offered every morning. Additional hotel amenities include an extra large indoor swimming pool, whirlpool and video arcade area. A friendly staff is ready to ensure a comfortable and memorable stay. ... more less
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- Also Known As:
- Best Western Plus Soldiers Field Tower Hotel Rochester
- Best Western Rochester
- Rochester Best Western