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All reviewsmary's hospitalunderground parkingpancake machineshared parking lotstayed at the holiday innmayo clinicwithin walking distancequiet at nighta great stayfree breakfastbiscuits and gravyother hotels in the areaone night staycomfortable bedfree shuttlefitness roomup to date
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Reviewed June 24, 2017 via mobile

Have stayed here several times. This visit not the best. Positives are comfortable beds, quiet, and all appliances working well.
Negatives were

A. Tub drain was plugged. Water to our ankles when taking shower.
B. No complimentary water and NO water available for purchase. Small water cooler in lobby with no cups available.
C. No staff at front desk when inquiring about cups and reporting drain no staff available.
D. Breakfast quality less than in past. Dried up scrambled eggs, biscuits and gravy. Sausages were good along with cinnamon rolls.
E. Bathroom floor sticky. Shoes stuck to the floor.

Stayed: June 2017, traveled as a couple
1  Thank Jimm8117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melany L, General Manager at Holiday Inn Express Hotel & Suites Rochester West-Medical Center, responded to this reviewResponded June 25, 2017

Thank you so much for your feedback. I would like to apologize for the inconvenience you had during your stay. I can reassure you that I have notified our maintenance department and they have fixed the plugged drain. Again, thank you so much for letting us know of the issue and we hope to see you again the next time you are in town.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2017

We have to stay in Rochester, Mn for radiation treatments 5 days a week for 5 weeks. This hotel has suites available and a shuttle to the Mayo. Being away from home that long with trips home only on weekends is difficult. Makes it easier if you can be comfortable with room to move around a little in your room. They have Mayo rates and are close to many good places to eat.

Room Tip: Top floor....2 bed or king bed suite.
  • Stayed: May 2017, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank RosalieS248
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 20, 2017

We had a very nice 5 day stay at the Holiday Inn Express. Our suite was spacious and well equipped with everything we needed. Beds were super comfortable and we appreciated having plenty of pillows. This hotel is very quiet at night. The breakfast buffet was great. We're planning to stay here again!

  • Stayed: April 2017, traveled with friends
    • Location
    • Rooms
    • Service
1  Thank Deb255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 22, 2016 via mobile

Checked in using early booking for $94.99 rate for 2 days. Had to extend another night; got same rate . Staff very helpful and courteous- allowed us late checkout due to late appts, and still have access to shuttle till 6pm. Nice clean rooms with courteous staff. Good breakfast, great location for Mayo appts. Would highly recommend. Fast food available within walking distance, nicer places within a mile. Firm mattresses, good bedding, nice bathroom with good shower pressure. Nice perk was underground heated parking!

Stayed: December 2016, traveled on business
Thank RetiredTravelors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melany L, General Manager at Holiday Inn Express Hotel & Suites Rochester West-Medical Center, responded to this reviewResponded December 27, 2016

Dear Retired Travelors,

Thank you for taking a moment to share your experience. I am happy to hear you found our rates and shuttle service to your liking.Thank you so much for mentioning my staff. We look forward to serving your travel needs at our property should you return to the area.

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Reviewed November 24, 2016

Location is great! within walking distance to St Marys Hospital. A shuttle is available hourly for transportation to the Mayo clinic. The staff is friendly and the breakfast is outstanding! We have stayed there in multiple occasions and we will be back again.

Room Tip: The underground garage is a large plus.
  • Stayed: November 2016, traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank lnoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melany L, General Manager at Holiday Inn Express Hotel & Suites Rochester West-Medical Center, responded to this reviewResponded December 8, 2016

Dear Inoll,

I just wanted to thank you for your recent stay here! I’m so glad you were able to experience our warm Holiday Inn Express & Suites hospitality and we look forward to seeing you again soon.

Sincerely,

Melany Laplander
General Manager

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