I have reviewed this hotel in the past, and it has been a good choice for the money. This stay was significantly worse than any other stay. Upon check-in, we were informed that a company was steam cleaning the entire hotel. The lobby smelled quite strongly of whatever chemical used to clean and was very unpleasant. Due to allergies, I requested our room not be cleaned until after our stay. We thought our room was relatively clean. The next morning we left for a trip to Minneapolis. Upon our return eight hours later, our room had not been cleaned, but the blankets were thrown over the top of the beds. No trash was emptied, the bathroom was not clean, the sheets were not even straightened. On top of it all, we found medication that did not belong to us on the floor of our room near the bathroom. This is quite disturbing since we have a small child. I informed the front desk of the medication and the general state of our room. The front desk offered us a new room, but the new room had been cleaned that day. The carpet was still very wet, so the room was quite humid and smelled strongly. We asked to not stay in that room. Our PTAC unit did not efficiency cool the room and was very loud. When I talked to the front desk the next morning about this, the lady was very dismissive of my problems and offered no solution. I tried to contact corporate when we arrived home on Monday (Memorial Day) and to-date have received no response. I would not stay at this property given the lack of cleanliness and response to my issues.
- Official Description (provided by the hotel):
- Our Rochester, MN hotel offers all the essential modern amenities for your relaxing stay near the Mayo Clinic, University of Minnesota Rochester and IBM Rochester headquarters. The Country Inn & Suites by Carlson, Rochester, MN offers free shuttle service to the Mayo Clinic in downtown Rochester as well as the IBM headquarters and the Rochester International Airport. ... more less
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- Also Known As:
- Country Inn & Suites Rochester Hotel Rochester
- Country Inn And Suites Rochester
- Country Inn Rochester
- Rochester Country Inn