We travel regularly, and this was a top 5 disaster. We stayed with another couple, and both of the rooms were filthy. Bathrooms were coated in a greasy film, beds smelled funny, it seemed like there was not a place in the room that you felt comfortable putting your skin up against. When we spoke with the front desk, and eventually the manager we were greeted with attitude, and comments that had us looking to move properties. They refused to let us check out without paying for the night so we decided to tough it out. After a noisy evening with little sleep ( the walls are thin apparently as you could hear guests walking and talking all night ) we checked out ready to forget the place ever existed. NOT THAT EASY !! After we got home we realized that they had charged us another $150. When we called thinking that it was a mistake, the manager rudely informed us that we had been smoking in our room and that we were not going to get our money back. WE BOTH HAVE ASTHMA !! We could not smoke if we wanted to. After 45 minutes of agonizing 1 way communication with this meat head it was obvious that they do this to a lot of people, and we would have to go to court to get our $150 back. TERRIBLE EXPERIENCE !!!
- Official Description (provided by the hotel):
- The AmericInn and Suites, Rochester offers every traveler the best location for visiting the Mayo Clinic and the many attractions of Rochester. The new owners and management has freshly remodeled the lobby and breakfast area. Our many amenities are accented by the spacious rooms and comfortable appointments. ... more less
- Reservation Options:
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- Also Known As:
- Americinn Hotel And Suites Rochester Airport
- Sleep Inn Rochester
- Rochester Sleep Inn