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“Great place for Mayo Clinic patients and families”

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Brentwood Inn and Suites
Ranked #25 of 52 Hotels in Rochester
Certificate of Excellence
Wake Forest, North Carolina
Level Contributor
155 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Great place for Mayo Clinic patients and families”
Reviewed November 19, 2013

Although basic in amenities this location has King Suites- King and sofabed for families at reasonable price. Across street from Clinic and has excellent subway access. No charge for parking. The rooms are clean and housekeeping service was good. Access to subway opens available food courts and downtown.

Room Tip: Recommend King Suite for longer stays in newer section on south.
See more room tips
  • Stayed November 2013, traveled with family
    • Value
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Helpful?
1 Thank mikea1949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrentwoodManagement, Manager at Brentwood Inn and Suites, responded to this review, November 25, 2013
Mikea1949:

Thank you so much for staying with us at the Brentwood Inn and Suites during your recent stay in Rochester. We are happy to hear that things went smoothly, and that you were able to experience the service and amenities that help us make your stay more enjoyable (i.e. our staff, subway connection, free parking, etc...).
We hope that the next time you are in Rochester again for whatever reason, we hope that you stay with us again. Thank you again for your excellent post and for your business, as we greatly appreciate it.

Sincerely,

Brentwood Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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126 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • German first
  • Any
English first
Watertown, South Dakota
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 2, 2013

We have been staying at the Brentwood on 4th Ave. NW for our Mayo visits. The staff is friendly and very helpful. The suites have great amenities for an extended stay - "mini" living room, refrigerator, microwave etc. The fares are very reasonable for what you get. It's location is a short stroll to the Mayo. We wouldn't stay anywhere else. This inn has a friendly family atmosphere where patrons (patients and their family members) become friends.

  • Stayed September 2013, traveled with family
    • Value
    • Location
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Helpful?
1 Thank Lisbeth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrentwoodManagement, Manager at Brentwood Inn and Suites, responded to this review, November 25, 2013
Lisbeth S:

Thank you very much for the excellent review. It is because of patrons that you that we are able to continue doing what we are doing. The Brentwood Inn and Suites is a family owned and operated business, and we are very appreciative for your continued business.
We strive to be the best in the areas that you spoke about in your review, and it sounds as though we are doing a great job!
Thank you again for your continued patronage, and we look forward to seeing you the next time you are in Rochester.

Sincerely,

Brentwood Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Holland, Michigan
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 19, 2013

Thank you to Brentwood Inn and Suites staff for making a trip to Mayo clinic for a family members surgery a little more comfortable. The Inn is well maintained and very clean. All the staff were very friendly and helpful. The room was well supplied and very clean and comfortable. Our 1 year old grand daughter was welcomed and the staff treated her like she belonged. Will definitely stay here again if we need to go back.

  • Stayed September 2013, traveled with family
    • Value
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Helpful?
Thank V Jack V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrentwoodManagement, Manager at Brentwood Inn and Suites, responded to this review, September 25, 2013
V Jack V:

Thank you very much for staying with us and for your excellent comments! I am so happy that you and your family were able to enjoy the hotel during your stay. We know how important it is to have a well maintained and clean hotel these days, and our staff does an excellent job on keeping up on both of these things. We also understand the importance of family, as this is a family owned and operated hotel. Thank you again for staying with us and we look forward to having you and your family back in our hotel the next time you are in Rochester.

Sincerely,

Brentwood Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wausau
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 18, 2013

Brentwood Inn and Suites provide a very good value for the money in a downtown location. Best of all, downtown parking is included and the hotel is connected to the Mayo Clinic buildings by the subway walkways. This would be especially important during inclement weather. The rooms were clean and comfortable. The continental breakfast is OK, but not exceptional, as no hot items are included. The staff was helpful. We definitely would stay there again.

  • Stayed September 2013, traveled on business
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Review collected in partnership with Best Western

Helpful?
Thank Randall B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrentwoodManagement, Manager at Brentwood Inn and Suites, responded to this review, September 25, 2013
Tripadvisor Member:

First of all, thank you very much for your recent stay with us at the Brentwood Inn and Suites. We greatly appreciate your business and all of your comments. I am happy to hear that you were able to notice and take advantage of everything we have to offer at our hotel; from the subway to the parking to our great staff. We take pride in these things, and are very happy when we receive comments like this from our guests. In regards to the breakfast, we have started to have discussions on how we can make this better for our guests. I am hopeful that we can make some changes in that area.
Thank you again and we look forward to having you the next time you are in town.

Sincerely,

Brentwood Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 30, 2013

The title says it all, or almost. This hotel is exceptionally clean with even the stairwells glistening. The beds are very comfortable and the air conditioner worked so well I think you could have made ice in the room if you kept it on maximum (Rochester temps were in the 90s while we were there).

We were only a 5 minute walk to the Mayo clinic. I assume the subway system would be even faster as there would not be any lights. We didn't try it as the weather was perfect for walking outside.

The elevator system is a bit odd if you are on the 4th (top) floor. From within the building you first take one elevator to the 3rd floor and than another one to the top floor. However, there is one from the parking lot (parking is free) that will go to all 4 floors. That is the one we usually took and then walked inside to the lobby if we needed to. I assume they added on to the hotel at some point in time which has resulted in this configuration. For us it wasn't a big deal because the only time we went to the lobby was for breakfast. If this may seem like it may be an issue for you I suggest asking for a room on the bottom 3 floors.

Breakfast was basic. One watch out is the microwave in the breakfast area. It is very powerful and you will likely boil over your oatmeal if that is what you choose to have (learned the hard way). We switched to getting hot water out of the coffee machine and that worked perfectly.

Wifi worked perfectly for us and we had full signal strength in our room. Staff were friendly and helpful.

There is no pool, hot tub, restaurant, or gym at this facility so if that is what you need this is not the place for you; however, if clean, comfortable, convenient, and economical are what you are after this is a great place to lay your head. Note - there are plenty of restaurants nearby.

If we return to Rochester to revisit the Mayo Clinic, I won't hesitate to rebook this facility.

  • Stayed August 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
Thank Rod_D123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrentwoodManagement, Manager at Brentwood Inn and Suites, responded to this review, September 3, 2013
Rod_D123:

First of all, I would like to thank you for choosing the Brentwood Inn and Suites for your recent stay in Rochester. It sounds as though this was your first time staying with us, and it looks as though everything went as smoothly as possible (except for the oatmeal; my apologies). I am thrilled to hear that you enjoyed your stay and that everything from the rooms to the staff to the wifi was to your liking. We take great pride in providing our guests with the cleanest rooms and helpful staff, at an economical price. This is very important, and we understand the importance of all of these things.
In regards to the elevator system, there was an addition put on in 1999. The original hotel only has three floors, and that is why there is no access from the main elevator in the lobby to the fourth floor. I apologize for any inconvenience this may have caused, but I am happy to hear you figured the system out!
Thank you again for your stay and excellent review. Look forward to having you as our guest again the next time you are in town.

Sincerely,

Brentwood Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houghton, Michigan
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 27, 2013

This is a pretty basic hotel. The room was very clean, beds were OK. The continental breakfast was adequate, although the coffee was very weak. Staff was very friendly and helpful, and I was able to leave my car in the parking lot during Mayo Clinic appointment, even after checking out. Mayo is a 3 block walk away (and connected by pedestrian subway), and there are several restaurants, Starbucks, and Caribou Coffee within a few blocks. Free wifi was good. Reasonably priced room. Although the facility and amenities are basic, the helpfulness of the staff makes this a good place for a short stay, especially if you're on a budget.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank smj000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrentwoodManagement, Manager at Brentwood Inn and Suites, responded to this review, September 3, 2013
smj000:

Thank you for staying with us recently, and for the kind review. I am happy to hear that you enjoyed your stay and that you were able to take advantage of our ameninities that we provide for our guests. I am also extremely happy to hear that staff was so helpful. They all do such a wonderful job and we take great pride in having such an outstanding group of people. I hope that when you return to Rochester that the Brentwood Inn and Suites will be at the top of your list. Thanks again, and see you next time.

Sincerely,

Brentwood Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sutherland
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 23, 2013

This hotel is in such a great location if you have to spend a few nights. You can walk to the clinic or Methodist hospital in just a few minutes. They are also connected to the Subway and this is another good option. We did have trouble with the air condtioner, had to run it at a low temp to get it to cool the room. There are places you can get food in the subway but do close early. I liked that they have a fridge and microwave so that i could run over and grab a quick sandwich and get back to the hospital in a short time. Also helped that they have free parking.
Staff is very friendly and make a stressful time a little easier. Beds were very comfortable.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IowaCubsfan25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrentwoodManagement, Manager at Brentwood Inn and Suites, responded to this review, August 26, 2013
IowaCubsfan25:

First of all I want to thank you for your stay at our property. I am very happy to hear that you were able to use the amenities that we provide for our guests. Like the previous review, I apologize for any inconveniences during your stay (especially the air conditioner). It is my hope that you mentioned something to our front desk so that we were able to take care of the issue.
Nonetheless, I am happy to hear that the staff was exceptional and were able to help you and your family during a time when may not have been the easiest. We have an incredible staff that have been with us for several years, and we take an incredible amount of pride in this.

It is my hope that you will continue to stay with us if you continue to travel to Rochester. Thank you again for your review and your business.

Sincerely,

Brentwood Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Brentwood Inn and Suites

Property: Brentwood Inn and Suites
Address: 123 4th Ave NW, Rochester, MN 55901-2838
Phone Number:
Location: United States > Minnesota > Rochester
Amenities:
Hotel Style:
Ranked #25 of 52 Hotels in Rochester
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Brentwood Inn and Suites 2.5*
Number of rooms: 94
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