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“Good and bad”
Review of Super 8 Red Wing

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Super 8 Red Wing
Ranked #7 of 9 Hotels in Red Wing
Reviewed August 20, 2013

On the downside, the customer service is really lacking. Upon checking in, the front desk woman was unfriendly and bordering on rude. We were given the wrong room (we reserved a King non-smoking and were given a double Queen non-smoking). The woman was pretty rude when we went back to the front desk to get it corrected, barely acknowledging us and never apologizing for HER error. We reserved and paid for our room for 2 nights, but found out after staying one night, not only did she give us the wrong room, but it was completely the wrong reservation and for nearly an hour, we were without a room for that second evening. We spent an hour with the owner and on the phone with Expedia trying desperately to find another room in Red Wing. Finally, the owner discovered the error was actually we were checked in under the wrong name and our reservation was still there, so we still had a room. The owner did upgrade our room for the evening, but the entire experience left us with a very negative impression of the front desk staff and would not stay here again. On the upside, the rooms are clean and quiet.

  • Stayed: August 2013, traveled as a couple
    • Value
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Review collected in partnership with Super 8
Thank BeckiKapla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nshah1, Owner at Super 8 Red Wing, responded to this reviewResponded August 25, 2013

Owner’s response:
We are truly sorry that you feel you didn’t get the best customer service at check-in and would like to take the opportunity to apologize for our staff. Mistakes can be made by anyone at anytime and not really knowing the situation if the staff person was extremely busy and or having a stressful situation we cannot be sure how this happened. It is always best to read the registration slip as you are checking in and make sure that it is YOUR name on the slip and that the rate is what you were quoted. An error was made by both the desk staff and the guest in this case. The owner graciously upgraded your room to a Jacuzzi suite which runs at least $75 higher than the
Original standard room booked.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (359)
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285 - 291 of 361 reviews

Reviewed August 15, 2013

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank Cynthia O
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
nshah1, Manager at Super 8 Red Wing, responded to this reviewResponded October 1, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed August 12, 2013

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank Lynn S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
nshah1, Manager at Super 8 Red Wing, responded to this reviewResponded October 1, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed August 7, 2013

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank Jelane S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
nshah1, Manager at Super 8 Red Wing, responded to this reviewResponded October 1, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed August 6, 2013

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank Debra A
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
nshah1, Manager at Super 8 Red Wing, responded to this reviewResponded October 1, 2013

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Reviewed July 29, 2013

We had my parents 60th Anniversary here. They grouped everyone together so that we didn't have to walk all over to get to each others rooms. We actually canceled one of the rooms when we got there, and the staff was very helpful with this. The decor from room to room was different, from the size of the TV's to the size of the fridges. Not that this took away from the rooms.

If there is anything bad i can say about this location is that there is a train track next to the hotel, and the train runs all night long. The free breakfast is also very limited to waffles, fruit, cereal and yogurt. It might sound like a lot, but it isn't.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Brad B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nshah1, Manager at Super 8 Red Wing, responded to this reviewResponded October 1, 2013

Thank you for taking the time to review our hotel. We are happy that we were able to make your parents anniversary an enjoyable event for the family. Thank you for staying with us and we look forward to serving you again.

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Reviewed July 29, 2013

Stayed: July 2013, traveled with friends
Review collected in partnership with Super 8
Thank Shawn B
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
nshah1, Manager at Super 8 Red Wing, responded to this reviewResponded October 1, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Super 8 Red Wing

Address: 232 Withers Harbor Dr, Red Wing, MN 55066-2081
Phone Number:
Location: United States > Minnesota > Red Wing
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 9 Hotels in Red Wing
Price Range: $63 - $120 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Super 8 Red Wing 2*
Number of rooms: 60
Official Description (provided by the hotel):
Red Wing Super 8 is located within the historical Pottery Place area. Shopping and restaurants all within walking distance! Short drive to the casino! 60 Rooms + Meetings Rooms. ... more   less 
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Also Known As:
Super Eight Red Wing
Red Wing Super Eight
Red Wing Super 8

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