On the downside, the customer service is really lacking. Upon checking in, the front desk woman was unfriendly and bordering on rude. We were given the wrong room (we reserved a King non-smoking and were given a double Queen non-smoking). The woman was pretty rude when we went back to the front desk to get it corrected, barely acknowledging us and never apologizing for HER error. We reserved and paid for our room for 2 nights, but found out after staying one night, not only did she give us the wrong room, but it was completely the wrong reservation and for nearly an hour, we were without a room for that second evening. We spent an hour with the owner and on the phone with Expedia trying desperately to find another room in Red Wing. Finally, the owner discovered the error was actually we were checked in under the wrong name and our reservation was still there, so we still had a room. The owner did upgrade our room for the evening, but the entire experience left us with a very negative impression of the front desk staff and would not stay here again. On the upside, the rooms are clean and quiet.
- Official Description (provided by the hotel):
- Red Wing Super 8 is located within the historical Pottery Place area. Shopping and restaurants all within walking distance! Short drive to the casino! 60 Rooms + Meetings Rooms. ... more less
- Reservation Options:
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- Also Known As:
- Super Eight Red Wing
- Red Wing Super Eight
- Red Wing Super 8