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“HORRIBLE- sums it up in ONE word!”

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AmericInn Hotel & Suites Duluth South — Black Woods Convention Center
Ranked #2 of 3 Hotels in Proctor
Certificate of Excellence
Reviewed December 4, 2011

Stayed there snocross weekend, against the warnings of friends.... but everywhere else was booked up. Lets sum it up....

Checked in Thursday.... bottle of blue cleaner left next to tv, and urine on the toilet seat....and a stale bagel in the microwave!

Friday..... As we come in, female desk attendant warns us that 10 pm is quiet time in a totally nasty tone... midnight, people are partying and we can't sleep, we complain... nothing is done.

Saturday.... breakfast is cold and there is hair in the sausage dish.... ish ish ish..... crusty syrup on most of the tables too. Had do not disturb sign up, some house cleaner went into our room and cleaned it anyways! Do not disturb sign was still on the door! Place is dirty too! Main area seemed decent and nicely decorated, but halls, windows, under bed skirts, toilet seat/toilet, dust all over tops of refrigerators and behind tvs etc! And their walls are PAPER THIN, I thought AmericInn is the ones that brag about sound proof rooms?

Steve-O

  • Stayed: November 2011, traveled with friends
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7  Thank Steve O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmericInnDuluthSouth, General Manager at AmericInn Hotel & Suites Duluth South — Black Woods Convention Center, responded to this reviewResponded December 6, 2011

Thank you for taking the time to share your comments regarding your recent stay over Sno Cross weekend at the AmericInn Duluth-South. We appreciate hearing from our guests, and value any comments that will allow us to better serve our guests.

Beginning in November 2011 we are in the process of updating all of our guest rooms, including new paint, draperies and lighting and more.

Regarding the statement of finding a “bottle of blue cleaner” in your room, we document the issuing and returning of all cleaning bottles every day to prevent any spray bottles from being left in a guest room. I’ve checked our daily log book and did not find any notes of any spray bottle unaccounted for or any guests bringing any cleanliness issues or notifying us that any of our cleaning supplies were left in any guest room. So if that did indeed occur I am terribly sorry.

Friday night, there were two male desk clerks on until 11pm and the overnight staff was also a man, so I’m not sure who the female was that could have been warning you about quiet time at 10 pm. But we do our absolute best to make sure all our guests have a comfortable stay with us. This does include occasionally reminding guests that are speaking loudly as they return to the hotel that there are other guests enjoying the comforts of their room, hopefully allowing all our guests an opportunity to recharge and energize for the rest of their weekend.

The walls in this hotel are made of the construction to prevent noise being heard from room to room. We do occasionally have guests that make more noise than even solid block walls can prevent being heard in the next room. If this is brought to our attention we gladly ask them to be respectful of their neighbor, and ask them to quiet down. I did not find any noise complaints logged in our guest service log any night throughout the Sno Cross weekend. Had we been notified, we would have gladly taken care of any issue at that time.

Our rooms are inspected every day by the Executive Housekeeper or inspector after they are cleaned by the guest room attendants. We have also been recently been inspected by our corporate office where we scored very high. We are very proud of our customer satisfaction scores at this property. They have always been very high. We are sorry we did not meet this guest’s expectation.

We certainly hope we have the opportunity to win this customer back to the AmericInn Duluth South.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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264 - 270 of 276 reviews

Reviewed September 16, 2011

Stayed here for a Family Wedding. Nice rooms updated, comfy beds, great pool, hot tub and sauna (all hot). Large Lobby area that was family frienly and roomy for visiting. Good conteintal breakfast and coffee on all day. Staff was very friendly and accomidating. Attatched resteraunt and convention center.

Room Tip: If you are handicap or have trouble with stairs, I recomend you ask for a main floor room as hotel h...
See more room tips
  • Stayed: September 2011, traveled with family
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1  Thank Minimoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2011

This chain provides a quiet and restful accommodation for the weary traveller. It always has an excellent breakfast and is close to restaurants. We stay at an Americinn if they are available at our destination.

  • Stayed: August 2011, traveled as a couple
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Thank Winterhaven46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 5, 2011

I found a great rate to split with my girlfriends on a getaway to Duluth. The staff members were friendly and smiley from start to finish. Breakfast was nothing special, but it was enough to start the day. The room didn't have a closet and so they added an armoire which made it feel a bit crampy. For the price all I wanted was clean and safe. It fit the bill!! TIP: found our cheap deal at: http://hotdeals.visitduluth.com/

  • Stayed: February 2011, traveled with friends
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Thank mamananash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 11, 2011

Proctor needs a check up, they don’t know their customers
Our association booked 20 + rooms for an annual hockey tournament in Cloquet. The rooms were clean, however the evening staff was unaccommodating and treated our large group with a hawk like attitude. The front desk hires inexperience young people who do not know the difference between a group of middle aged parents talking to one another in the lobby vs. the young just turned 21 year old bringing in boxes of beer. We were told repeatedly to quiet down (while playing a board game) and when asked to use the party room, the answer was no because there was an event the next morning. We offered to clean the room and leave it spot clean and the answer was still no. So, we stayed in the lobby until 11pm to finish our conversations and board game. The party room still was not used the next morning, however the breakfast was nice as was the morning staff was very accommodating. We asked to reserve the party room on Sat and it was booked so again, we were in the lobby. Once more, watching boxes of beer come thru the doors, only this time the front desk at 9PM reminded us (not the other’s checking in) that quiet time was at 11pm. So, they had no problem taking our entire teams money for the rooms yet treated us like young children while the other private rooms were loud all night long. If you are going to market to hockey groups, create a space for the kids and the parents in the evening where they can be social. The hotel knew what tournament we were attending, work with the tournament directors to allow late check out well in advanced for the group. Most hockey groups chat and tell jokes at night, book the party rooms for them at no cost to anticipate the social aspect. Let the beer drinkers stay in their rooms or at the next door bar.

  • Stayed: January 2011, traveled with family
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3  Thank Minnesotahockeymommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 12, 2010

We stayed at this motel while enjoying a trip to Duluth to see the fall colors. The decor in the lobby was great. The breakfast was satisfactory except for the stale doughnuts. There was quite a bit of noise when the people in the next room took a shower. The blankets on the bed had cigarette holes in them and were quite tattered. The staff was courteous and friendly.

  • Stayed: October 2010, traveled as a couple
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Thank seniordancer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 9, 2010

My husband and I had a terrible experience trying to move me to Duluth for a new job into a temporary apartment. It didn't work out and we had to find a place that would take me and our pets and finally we found the Americinn in Proctor. The woman checking us in was extremely helpful and friendly, we ate at the attached restaurant at a discount and stayed in a nice, comfortable room with one bed, microwave and fridge. It was appointed just like a Comfort Suites room, just a bit smaller. The breakfast was wonderful - make your own waffles. The staff was just so friendly and helpful to us after such a terrible experience otherwise that I had to come on and write this review. For the money, this is a very nice hotel and I would recommend it if you need a clean, quiet, comfortable place to stay and aren't looking for someplace close to the mall, downtown or waterfront, as you're going to drive about 10-15 minutes to those places.

  • Stayed: January 2010, traveled as a couple
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Thank princesschloe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about AmericInn Hotel & Suites Duluth South — Black Woods Convention Center

Address: 185 Highway 2, Proctor, MN 55810
Location: United States > Minnesota > Proctor
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Proctor
Price Range: $95 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — AmericInn Hotel & Suites Duluth South — Black Woods Convention Center 2*
Number of rooms: 67
Official Description (provided by the hotel):
The AmericInn Duluth South is located in Proctor Minnesota, on the South end of Duluth. Just a quick 10 minute drive from the Downtown/Canal Park area and 1 mile from Spirit Mountain. 67 Newly renovated and updated rooms and suites. Conveniently attached to Black Woods Grill & Bar and Convention Center. ... more   less 
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Also Known As:
Americinn Hotel & Suites Duluth South _ Black Woods Proctor
Americinn Hotel And Suites Duluth South _ Black Woods Convention Center
Americinn Hotel Proctor

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