Last night my husband and I along with another couple went to Sul Lago for dinner. When we arrived, we went to the bar to order a drink. The bartender asked me for an ID. Unfortunately, I did not have my ID on me, and I told the bartender that I didn’t have one. The bartender refused to serve me. The four of us are all in our 40’s, and we really couldn’t believe that the bartender really believed we were underage. Furthermore, the four us have eaten at Sul Lago several times. Trying to understand the bartender’s reasoning for not serving me, our friend asked the bartender if their establishment had been recently busted by the cops, and his response was that the cops come all the time (4 times per year; hardly all the time). At that point, my husband decided to leave to go get my ID. My husband was gone for over 30 minutes. During this time, the bartender proceeded to serve the other couple who had their ID’s, but didn’t even offer me a water or non-alcoholic beverage. He blatently ignored me, and wasn’t very friendly to our group. After my husband arrived with my ID, the waitress proceeded to ask for my ID. While I understand the need to verify, it seemed a bit offensive since my husband made the effort to drive 30 minutes to get my ID and to be quite frank, why would I try to order an already overpriced alcoholic beverage if I was truly underage at a fine dining establishment. It is completely ridiculous.
At the point that my husband returned, the bartender should have made a point to come over to our table and thank him for going to get the ID at the very least to acknowledge the inconvenience. However, he was too busy flirting with two ladies at the bar. We ended up spending around $300 total for our meal. When we left, the bartender didn’t even acknowledge or thank us for the business.
I sent an email to the owner, Mr. Perron, and his response was that the policy is to ID period and that his bartender did his job. Well, Mr. Perron, you confirmed my decision to never set foot in your restaurant ever again, and to let others know of my experience at Sul Lago. You completely lost the opportunity to apologize for the WAY your bartender treated us, as I explained in my feedback to you. In reading other reviews, this seems to be a pattern with you. Not a good quality to have in the service industry. There are many other fine dining restaurants that are a lot nicer than Sul Lago that I can give my business to and be treated with respect.
I understand the need to ID, but the staff needs to use common sense and learn to be more professional and customer service oriented in these types of situations.
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