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“The Little Things Do Matter!”

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Crowne Plaza Minneapolis West
Ranked #2 of 8 Hotels in Plymouth
Certificate of Excellence
Batavia
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“The Little Things Do Matter!”
Reviewed August 6, 2013

Crowne Plaza Minneapolis West gets it. The little details do matter. No place is perfect but this team is on to something. Each phase of the process from sales to billing was on point. The sales Manager truly has mastered the art of listening. It was a collaboration of the hotels features that she spun into benefits with value for our event. The transition to services, which can often shift a dream to a nightmare was pleasant experience. The banquet team for this property is truly the backbone to their success. A gracious overall staff ready to make each guest feel special from the novice traveler to a road warrior, the guest services team was exceptional in their delivery. Bravo Crowne Plaza MSP West.

Room Tip: If you plan to use the Health Club select a room close to that end on a lower floor
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Green Features: They use cloth in their public restrooms and give guest the options to have their towels changed.
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank davida247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerrod S, Director of Operations at Crowne Plaza Minneapolis West, responded to this review, August 8, 2013
Davida247,
Thank you so much for the kind review of our Crowne Plaza Hotel. We look to hire thoughtful and caring employees who genuinely like to be in our “hospitality” business of serving people. We work hard to deliver a great employee experience so in turn they deliver a great “Guest Experience”. We are happy to hear you enjoyed our hotel and we look forward to seeing you again!

JERROD SIMKINS
DIRECTOR OF OPERATIONS
E: Jerrod.simkins@cpplymouth.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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358 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
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English first
Wausau, Wisconsin
Level 6 Contributor
77 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 223 helpful votes
Reviewed August 4, 2013

We've used this hotel many times in the past when it was a Radisson and it lacks for nothing as a Crowne Plaza today. There are some properties that become dated over a couple of decades, but that is not the case here. Instead, it's just becoming a classic and they've clearly kept up with regular refurbishment over the years, which is a big job in a big house like this. We like the architecture, the staff and some extra touches like public art, a baby grand piano in the lower lobby and the natural area adjacent to the hotel filled with waterfowl and wildlife. There are some nice walking trails and even an outdoor fire pit that could leave you forgetting how close to the interstate you really are. It's also quiet.

Rooms are decently appointed and well-maintained. There is a health club with an abundance of exercise equipment on a mezzanine above the pool and a business center that is near the front desk. We like the variety in the menu available in the bar/lounge area, as well as a couple of other dining options available on the property. Covered parking is a nice plus during the winter months, as well as on sunny summer days. A final bonus: we've found the rates to be consistently lower than many other options in the general area, so it's a great value for a higher-end hotel.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Standby4321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerrod S, Director of Operations at Crowne Plaza Minneapolis West, responded to this review, August 5, 2013
Standby4321,

Thank you for the outstanding review of the Crowne Plaza Minneapolis West. When I read this review it put a giant smile on my face! Thank you! It is with great pride that we introduce our property to new guests for the first time but means even more when we are able to share the changes with repeat guests. We are so glad you have enjoyed your last stay and previous stays with us. We certainly can’t thank you enough for the business you’ve given us over the years. We so share these reviews with our staff and we can’t wait to share this one in particular!

Thanks for the great comments, this is why we are in the hospitality business and this review will continue to drive our great guest service and pride in our property.

We look forward to your next stay and you are always welcome to join us whenever you’re in the Minneapolis Western Suburbs.



JERROD SIMKINS
DIRECTOR OF OPERATIONS
E: Jerrod.simkins@cpplymouth.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level 4 Contributor
42 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed August 3, 2013 via mobile

We stayed for a wedding in July. They were nice enough to let us check in early because we were in the wedding and would have not been able to check into until very late at night! Rooms were okay, pretty standard. The only negotiate thing I have to say is that we were told by the hotel that the bar was open until 2 am and when we got there they shut down at 1 am.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ndbrit06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerrod S, Director of Operations at Crowne Plaza Minneapolis West, responded to this review, August 5, 2013
Ndbrit06,
Thank you for taking the time to write. Guest feedback is so important to us and helps us grow as a team and property. We are glad we were able to accommodate the early check in’s. We know how critical that can be to a stay. My apologies for the miscommunication on the Lounge and bar closing times, Plymouth city bars do have a closing time of 2 am but we are only licensed to be open until 1am.
Thanks to your review we will be able to address this communication issue with our staff.
We look forward to your next visit and thank you for the feedback.

JERROD SIMKINS
DIRECTOR OF OPERATIONS
E: Jerrod.simkins@cpplymouth.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 2, 2013

After a long days travel we arrived to be told that the room that we had booked and had confirmed was not available, apparently the hotel had over booked according to the lady checking us in. We were assigned to another room which had two double beds and had obviously recently been smoked in, despite being a non-smoking room. Back to the front desk to pick up a key for another room. This room was small with one double bed and probably the smallest bathroom that I have encountered in a hotel at this price point. It was a feat of considerable dexterity to squeeze between the shower and the sharp edge of granite vanity top to get to the toilet. I suspect that the regular tariff for this room was less than for the room we had booked. So, a less than satisfying first, and probably only, stay at this hotel.

Room Tip: Try and determine before hand if the room type you booked and confirmed will actually be available.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerrod S, Director of Operations at Crowne Plaza Minneapolis West, responded to this review, August 5, 2013
BJT2,
Thank you for taking the time to write and thank you for your IHG Rewards Membership. I am terribly sorry to hear about your experience while staying with us. This is not an issue we encounter and any guest feedback is always critical to the success of our product and property. I would love to know about your stay in more detail and hopefully make it right for you. Please feel free to reach me at your earliest convenience.
Again, we thank you for your time and business.


JERROD SIMKINS
DIRECTOR OF OPERATIONS
E: Jerrod.simkins@cpplymouth.com

Crowne Plaza Minneapolis West
3131 Campus Dr. Plymouth, MN, 55441
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Westfield, New Jersey, United States
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed August 2, 2013

We were here last year for a family reunion, loved the place, and returned this year. We were not disappointed. Once again, the service was off-scale. We held a family reunion in a mezzanine area, free of charge, and we were even supplied with trays for the food we imported from local groceries. It's not often that one pays much attention to architectural style of a hotel, but this place is impressive! It's a pleasure to see the sky as you walk to your room, with plants hanging from the walls. For the obligatory gripe, wireless service in our room was spotty (but free). The closer you got to the central core, the better the reception, but unless you plan to get your wireless in the bathroom, you may have trouble in the comfortable seats near the outside wall. If you don't mind dropping down to the lobby for serious connectivity, you can get very good service (and it's fun to hear the desk staff dealing, politely and professionally, but always with good humor, to visitors.) This isn't quite like any other place we have ever stayed, it's much better. We'll be back again.

Room Tip: It's possible that some rooms have better internet access than ours. If that's important to...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jpl_jpl_jpl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerrod S, Director of Operations at Crowne Plaza Minneapolis West, responded to this review, August 5, 2013
Jpl_jpl_jpl,
Thanks for taking the time to share your experience with us. It was great to see your family staying here at the Crowne Plaza Minneapolis West again. One family member comes to mind and she is an absolute riot and she is always a staff and personal favorite. Thank you for making us and our property a part of your family reunions. To know that this isn’t like another place you have ever stayed is an unbelievable feeling. We will be sharing this review with all of the staff and there is no doubt that the guest service team will know exactly who wrote it. We can’t wait to see the whole gang again next year and perhaps we will be even luckier to see you before then.

Thank you again for your return business and great review.

JERROD SIMKINS
DIRECTOR OF OPERATIONS
E: Jerrod.simkins@cpplymouth.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 1, 2013

Crowne Plaza was the choice hotel for my son's soccer team and families while participating in the USA Cup Tournament. Our King room (1013) was spacious, well appointed and very clean. It also had a gorgeous view of the wetland area and volleyball pit (such a nice change from the typical parking lot views you get in so many hotels!). There are many cozy, common lounging areas throughout the hotel and our group especially enjoyed the rooftop patio on the last evening of our stay - great view and we had the area to ourselves. The kids enjoyed the pool and hot tub area as well. The daily breakfasts that were included were delicious and the service was great - especially enjoyed the Sunday Brunch with such an array of delectable choices! Hotel staff were friendly and helpful. Also enjoyed a couple of walks in the neighbourhood and found beautiful, wooded walking trails nearby! Overall, very impressed with the hotel and reasonable rate!

Room Tip: King Room 1013 has a great view of the surrounding landscape and was large enough to add a rollaway...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank R R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerrod S, Director of Operations at Crowne Plaza Minneapolis West, responded to this review, August 2, 2013
RR,
Thank you for the outstanding review of the Crowne Plaza Minneapolis West and the great picture you took of the property. We are thrilled that you were able to experience so much in the short time you were here with us. From the newly renovated rooms to the 21,000 Athletic Club, sand volleyball courts, tennis courts and of course that gorgeous view of 25 acres of protected wetland. We take great pride in our Hotel and property and it is simply great to see and hear this kind of feedback from our guests. We will be very happy to share this fantastic review with all of the staff. We look forward to your next visit and be sure to bring the whole team!

Thank you again!
JERROD SIMKINS
DIRECTOR OF OPERATIONS
E: Jerrod.simkins@cpplymouth.com

Crowne Plaza Minneapolis West
3131 Campus Dr. Plymouth, MN, 55441
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Battle Lake, Minnesota
Level 3 Contributor
11 reviews
7 hotel reviews
Reviewed July 27, 2013

We stayed here with another couple last Saturday night as we had tickets to the Twins Game on Sunday afternoon. Made an exceptional choice for a great weekend night stay! Rooms were recently remodeled and very clean and comfortable. Nick - the shuttle driver was very accommodating in taking us to Pittsburgh Blue restaurant for a fantastic dinner! Great lounge onsite. Free parking and convenient to downtown. We will be back to stay!

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karolyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerrod S, Director of Operations at Crowne Plaza Minneapolis West, responded to this review, July 31, 2013
Karolyn M,
Wow! Thank you for this fabulous review of the Crowne Plaza Minneapolis West. We are very happy to hear about your exceptional stay. We did just complete an 8 million dollar renovation and we are very proud of our guest rooms and Hotel. We especially love to see individuals mentioned in great guest reviews. We cannot wait to share this review with Nick and we know it will only drive him harder to deliver that personalized guest service that you and your friends experienced.
We look forward to your return to Plymouth, Mn and hope to see you here soon.
Thanks again!

JERROD SIMKINS
DIRECTOR OF OPERATIONS
E: Jerrod.simkins@cpplymouth.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Minneapolis West

Property: Crowne Plaza Minneapolis West
Address: 3131 Campus Dr, Plymouth, MN 55441 (Formerly Radisson Hotel and Conference Center)
Phone Number:
Location: United States > Minnesota > Plymouth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Plymouth
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Minneapolis West 3.5*
Number of rooms: 243
Official Description (provided by the hotel):
With a prime location in Plymouth just minutes from downtown Minneapolis, the Crowne Plaza has won many awards for its guest satisfaction scores as well as meeting facilities. The Crowne Plaza has undergone a major renovation of guest rooms, restaurants, Athletic Club and Meeting Facilities with major capital improvements to come in 2012. This location is an ideal suburban location with guest rooms overlooking woods and wetlands for a true Minnesota experience. This location offers complimentary shuttle service to the areas shopping and business locales. The Plymouth Creek Athletic Club is a 21,000 square foot facility attached to the guest room wing of the hotel and is free to all registered hotel guests. Complimentary wi-fi is available throughout the facility. Be sure to check out one of the area's best Sunday Brunch in the newly remodeled Europa Room. ... more   less 
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Also Known As:
Crowne Plaza Minneapolis West Hotel Plymouth
Radisson Hotel Plymouth
Radisson Plymouth
Plymouth Radisson

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