We stayed for two nights last weekend in a Fireplace Suite at the Residence Inn in Plymouth, MN. The temperatures at night were below zero and we thought the additional expense for the fireplace suite would add warmth and relaxation to our weekend... it did... for the first night...
Friday night, the first night of our visit, was wonderful. After dinner, we cooked the complimentary bag of popcorn provided in our room and had a nice quiet evening of watching television by firelight. We then showered, retired for the evening, and had a nice quiet and restful sleep. We wake up early, so it was nice having the in-room coffee available for our use until the breakfast bar in the lobby opened.
When we returned to our room Saturday night, we found that the bed was made, clean towels were provided, and little to nothing else was done by housekeeping in preparation for our second night. The shower soap we used the night before was not replaced, nor was the shampoo, hair conditioner, coffee, or popcorn. The kitchen and dressing area counters were not cleaned, the carpeted floors were vacuumed hastily at best (if at all), and the tile floor in the bathroom was not swept or mopped at all as evidenced by the empty shampoo and conditioner bottles that remained on the floor from our showers the night before.
Upon finding the room in poor condition, I called the front desk at 7:00 p.m. and informed the clerk that the soap, shampoo, hair conditioner, coffee and popcorn that we used the previous evening were not replenished. The desk clerk informed me that housekeeping would be right up with the items. We waited until 8:00 p.m., a full hour, before calling the front desk a second time. The same individual answered the phone and he informed me that he did not know where the on-duty housekeeping person was. I told the front desk that we wanted to shower and go to bed, and that we would appreciate his expediting the delivery of the missing items.
At 9:30 p.m. that evening, a full two and one half hours later, the missing items were still not delivered to our room. We were exhausted and we gave up waiting for the delivery of the missing items, so we went to bed. On Sunday morning, we checked the hall hoping the missing items were outside our door... they weren't. We waited for nearly an hour for the breakfast bar to open so that we could have some coffee... (gee that in-room coffee that wasn't delivered to us sure would have been nice!!!.) When the breakfast bar did open, we went down to the lobby and asked the half awake person on duty at the front desk if there were any notes or messages to the staff for our room number..... nope.... so I explained what transpired the previous evening, only to be greeted with the response; "there should always be soap and shampoo in the rooms." DUH!!! I requested that a manager contact me via email using the email address we provided them at check-in. I was assured by the desk clerk that I would be hearing from someone on Monday. I regret to inform you that I received no communication from anyone at Residence Inn on Monday... perhaps management is hiding somewhere with the housekeeper that no one could locate Saturday night?
We have spent significantly less money for rooms than we did for this room, and on every occasion we received superior service compared to the service that we received from the staff at the Residence Inn in Plymouth, MN this past weekend. For what we were charged for this room each night, the horrid service and the lack of basic amenities in the room is inexcusable.
- Official Description (provided by the hotel):
- We are excited to announce Plymouth Minnesota's newest hotel that opened April, 2008. Plymouth, MN was recently named the #1 Best US City to live in by Money Magazine! The Residence Inn Minneapolis Plymouth is the only all-suite extended stay hotel in Plymouth. The Residence Inn offers full kitchens with separate living and sleeping areas that include all of the comforts of home including flat screen TV's, desktop I Pod base with speakers, wired and wireless internet, granite counters, stainless steel appliances. Monday-Wednesday a complimentary light evening meal, and complimentary breakfast seven days a week. ... more less
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- Also Known As:
- Residence Inn Minneapolis Plymouth Hotel Plymouth
- Plymouth Residence Inn