My work colleague and I had booked 2 rooms roughly a month prior to a business trip. When we arrived at the hotel we were told that they did not have rooms and they had booked us in separate hotels miles apart and were quite proud of having done so. The reason we did not have rooms is that someone had overstayed their booking. I found this totally unacceptable and told them we were going out to lunch and expected to be booked at the same hotel by the time we got back and it had better be a Marriot or Hilton property. When we got back they had booked us into a Towne Place Suites (from what I can tell the bottom of the Marriott chain) which was absolutely horrible. In the past when a hotel did not honor a reservation they had booked us into another hotel at no charge. Not these folks. What terrible customer service. The other thing I remember is that the location is basically in the parking lot of a small strip mall. Even though this is a half mile from the office I will stay at the Doubletree 5 miles away. I would never trust these people again.
- Official Description (provided by the hotel):
- We are excited to announce Plymouth Minnesota's newest hotel that opened April, 2008. Plymouth, MN was recently named the #1 Best US City to live in by Money Magazine! The Residence Inn Minneapolis Plymouth is the only all-suite extended stay hotel in Plymouth. The Residence Inn offers full kitchens with separate living and sleeping areas that include all of the comforts of home including flat screen TV's, desktop I Pod base with speakers, wired and wireless internet, granite counters, stainless steel appliances. Monday-Wednesday a complimentary light evening meal, and complimentary breakfast seven days a week. ... more less
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- Also Known As:
- Residence Inn Minneapolis Plymouth Hotel Plymouth
- Plymouth Residence Inn