Stayed here last year, liked it, and came back this year. Rooms are very, very clean. Air conditioner stopped working the first night. Reported it to front desk in the morning and explained everything we did to try to get it to work. I know a little about HVAC, so I explained it might have frozen up so I had left it off for a while, then turned it back on and it had worked for a while, but quit again during the night. Staff promised to fix it and if they couldn't or if we weren't satisfied, they promised to move us. Staff member told me the air conditioners tend to freeze up, so I was probably right. Upon our return, front desk said it was fixed. Again, it quit. Reported it and front desk did nothing. I was told there was nothing they could do, but they'd report it in the morning. I was up and down all night, getting it to work for an hour or so at a time. Reported it again next morning at checkout. Same person from previous day said she had let it thaw and it had worked when she turned it back on. When I reminded her that that was exactly what I had tried, and it quit working as soon as it froze up again, she said she probably should have had someone look at it. No apology, nothing! Very disappointed because otherwise, it's a very nice place.
- Official Description (provided by the hotel):
- STAY WITH CHOICE HOTELS IN OWATONNA, MN FOR AN OUTDOOR ADVENTURE AT ZOOS, PARKS, MUSEUMS AND MORE! With all the amenities you need, and hotels everywhere you want to be, the Comfort Inn(R) hotel in Owatonna near the Medford Outlet Center and next door to Cabela's will get you rested and ready for anything. Restaurants within walking distance. Superior customer service! ... more less
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- Also Known As:
- Comfort Hotel Owatonna
- Comfort Inn Owatonna
- Owatonna Comfort Inn