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“Customer Service Excellence” 5 of 5 stars
Review of Baymont Inn & Suites

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Baymont Inn & Suites
Ranked #2 of 10 Hotels in Owatonna
Certificate of Excellence
Farmington, Minnesota, United States
1 review
“Customer Service Excellence”
5 of 5 stars Reviewed November 17, 2012

The US JCI Senate Region VI recently held our Fall Board Meeting at this location. With over 110 members present from a minimum of 7 states and Canada, our stay was wonderful. Our rooms were nice and clean, the staff was always available and friendly and it is close to many places to visit. A special thank you to Christine and Sue at the front desk. They were very helpful and full of information to make our stay that much more enjoyable. I live close but they made it still feel like a weekend away. Make it a place to stay when in the area...you won't be disappointed.

Stayed October 2012, traveled on business
Helpful?
Thank Carole H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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225 reviews from our community

Traveler rating
    137
    57
    15
    5
    11
See reviews for
93
42
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Williston, North Dakota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 5, 2012

Very comfortable room. The hot tub was nice, it's too bad that it's set up on a way that doesn't allow one of the guests to face the TV. The staff is very nice and helpful. Sue in particular was very friendly and always made sure we had everything we needed. Breakfast offers everything you can dream about. I highly recommend this place.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Lilia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vincentown, New Jersey
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed September 30, 2012

We were passing through and saw the good online reviews, so we booked this hotel. Very pleased with our stay. Everything went fine. Front desk was friendly. Room was clean. My kids got to swim for a bit. And we thought the pool was nice. The breakfast was also great as well. Basically, it was all we could ask for as guests just passing through. :)

Room Tip: There is no elevator in this 2 story hotel. So if you need handicapped accessible or have lots to c...
See more room tips
  • Stayed September 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank PineyPrincess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kenora ont. ca--lake of ozarks
Level Contributor
95 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed September 30, 2012

We stayed here and really like the place.Great staff.Clean and quiet rooms.Nice breakfast.WiFi not too good.This does need to be updated.Too slow and hard to get on to.Close to places to eat.
We will stop again.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank MOJIM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hawthorn Woods, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 29, 2012

Mark at the front desk is amazing! Although my stay started out rocky with no bedding for the sofa sleeper in my room and a couple trials to get proper bedding, Mark went above and beyond when I REALLY needed assistance! A piece of jewelry slipped down behind the fireplace mantel. Mark personally retrieved it for me after another hotel staff told me it could not be retrieved. Since the jewelry was not only valuable but also had sentimental value, I REALLY appreciated Mark's unbelievable customer service.

As a side note, be careful of the firplace mantels at the hotel rooms. They do not sit flush against the wall!

  • Stayed September 2012, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Sandy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Owatonna, Minnesota, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 21, 2012

I planned a birthday party for my son here and it was wonderful! Sue was amazing to work with and very helpful in making sure the room would be prepared for the day of the party! Prices were extremely reasonable and the party room was set up perfectly to have a pool party and also an area for the adults to gather and chat. Definitely was one of the best birthday parties I have planned so far and would suggest using this location to anyone looking for a place to have a reasonably priced gathering.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Chrystal G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Cloud, Minnesota
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 20, 2012

We stayed in a suite with fireplace and Jacuzzi for one night. The room was a great value at $139- spacious and comfortable, Jacuzzi was very sizeable and well situated, and the fireplace was great. There were two wedding parties in the hotel but we didn't hear any noise from outside the room.

The free breakfast is a real breakfast- fresh hot waffles, biscuits and gravy, toast, cereal, fruit, milk, cheese, bars, etc.- best free breakfast I've had.

I would definitely recommend this hotel and will stay here again if I am ever in Owatonna.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Joe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Baymont Inn & Suites

Property: Baymont Inn & Suites
Address: 245 Florence Ave, Owatonna, MN 55060-2774 (Formerly AmericInn Hotel & Suites Owatonna)
Location: United States > Minnesota > Owatonna
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 10 Hotels in Owatonna
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Baymont Inn & Suites 2.5*
Number of rooms: 93
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